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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and efficiency, often highlighting specific individuals for their exceptional service. Many people found the overall service to be very professional, quick, and easy, from initial contact to the completion of the job. Reviewers frequently mentioned the clear communication, prompt responses, and the team's ability to handle tasks effectively and without fuss, often going above and beyond expectations. However, some customers also noted issues with delivery and collection services, including missed collections, delays, and a lack of communication regarding changes. A few people experienced problems with customer service, citing unreturned calls, unanswered emails, and conflicting information, leading to frustration and inconvenience.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency, speed, and friendliness of the... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the politeness, efficiency, and... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers experienced significant issues,... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers report a lack of communication, with... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers appreciated the help and... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered a collection on Monday. They confirmed collection on Tuesday. We were advised we would get a text in the morning and then a call 45 minutes before the collection team arrived. No monring te... See more

Rated 5 out of 5 stars

Filled two skip bags to the line as advised BUT the guy in collect swept up any residue/surplus after collecting two skip bags,delighted i will deffo use again highly recommend.Thank you kollect..reli... See more

Rated 5 out of 5 stars

What an amazing experience dealing with Jason and his crew! We booked Kollect from England to clear out a property we inherited in Mayo, Ireland. To say they were helpful, friendly, and competent wou... See more

Rated 5 out of 5 stars

I recently cleared out my Family home as you can imagine there was ears and years of memorabilia and stuff collected. I would highly recommend Kollect, I booked them several times over last few mon... See more

Rated 5 out of 5 stars

I live abroad and needed some broken furniture collected from my Dublin home - I found Kollect online and from the first call from Jerome the process was easy. They were helpful, always available for... See more

Rated 5 out of 5 stars

Excellent service . Put my email into the query box , got a call within 60 seconds super efficient, came the following morning , Johnny was excellent . Did a fantastic job of clearing out our shed , p... See more

Rated 4 out of 5 stars

I had a bad experience previously. A lady named Valerie rang me and was so apologetic and wanted to sort the issue out immediacy. She was amazing. She offered me a skip bag and dropped it at my door a... See more

Rated 5 out of 5 stars

Rang them to remove an old empty oil tank. Did not have a side entrance and needed to lift a garden fence panel to take it through my good nextdoor neighbour's. Got a call 1 hour beforehand and Kollec... See more

Rated 5 out of 5 stars

I used Kollect last Thursday to remove 2 large sofas. The 2 lads arrived bang on time and done an excellent job. The weather was brutal but it didn’t stop them getting here to pick up my sofas. I... See more

Rated 5 out of 5 stars

The team did a clean, efficient job dismantling our old wooden shed with metal roof, just within 30 minutes. Good communication too, giving us heads up prior to arrival. Highly recommend Kollect to an... See more

Rated 4 out of 5 stars

I posted a review last week when my skip wasn’t delivered as requested. The following morning I was contacted by the manager. The skip was delivered and the manager was very helpful and apologetic.... See more

Rated 5 out of 5 stars

A 5 star service. A phone call to say they were en route. They arrived at the exact prearranged time. They were polite and helpful, cleared the garage and even swept it before leaving. I have no hesit... See more

Rated 5 out of 5 stars

Kollect cleared out my mum's former home on Friday 14th Nov. Both the company and Johnny on the day were a total pleasure to deal with. Communicative, professional, on time, quick, neat and tidy. I... See more

Rated 4 out of 5 stars

The lads that took an old fridge away were professional and easy to talk to. The office was very helpful. There was a slight time delay in collecting but it’s understandable as these things do happen.... See more

Rated 5 out of 5 stars

Kollect took two big couches and a radiator from our house this week. They were efficient, fast and friendly. They came at very short notice and I’d strongly recommend them based on my experience.

Rated 5 out of 5 stars

We had 3 sheds and a derelict house to empty that had been used to store stuff for decades. The guys from Kollect did an excellent job. They were really hard working and left the place looking great.... See more

Rated 5 out of 5 stars

I made contact with Kollect on a Monday and was given a slot time the next day to collect my skippo bag,can’t praise Kollect enough from booking to collecting I was kept informed what was happening... See more

Rated 1 out of 5 stars

Really disappointed. Used Kollect years ago to remove a trampoline and it was a great service. This time wanted to get rid of two old sofas . My collection date was postponed late in the evening 3 tim... See more

Rated 5 out of 5 stars

Totally professional from first enquiry to pick-up of skip bag. A clear website, pleasant & efficient person who dealt with my enquiry, immediate text acknowledgement and very prompt pick-up of filled... See more

Rated 1 out of 5 stars

This is a not serious company from my experience. The website chat does not function, different prices quoted at the same time, they do not return calls or answer emails, and more importantly, they do... See more

Rated 5 out of 5 stars

Recently used Kollect for the first time. Easy booking and payment. Prompt turnaround time and Johnny who came to the house to remove our sofa was very efficient and friendly! Would definitely recomme... See more

Rated 5 out of 5 stars

Contacted me promptly on initial inquiry Contacted me prior to collection on the date/time agreed. Items removed as agreed with no issues. Communication was excellent and service was prompt. It'... See more

Rated 5 out of 5 stars

The men, Johnny and Sean did a fantastic job of clearing out the garage, fast and efficient, even swept the floor to finish the job, much appreciated. Would definitely use this company again and high... See more

Rated 5 out of 5 stars

Kollect.ie extremely professional. Great communication. Very reliable. A great company to work with. No filling of skip bags. The guys do all the hard work! Would highly recommend.

Rated 5 out of 5 stars

Really efficient service from booking to collection, Johnny came to take our couch and did it so quickly and easily he was very nice, it wad hassle free for us which was great.

Rated 5 out of 5 stars

I got text about collecting time and date. After that someone had called me and give exactly time of collection. When they arrived, they collected my sofa bed very quickly. It was great experience.

Rated 5 out of 5 stars

I found the whole process very easy and supportive. Very happy with communication and efficient service. The staff were friendly and knowledgeable. They removed my junk quickly without any fuss.

Rated 5 out of 5 stars

Declan & his co worker did a great job. Very efficient. Punctual. Job done very well. Guys were very nice and not afraid to get stuck in. Much cheaper and quicker than a skip. Definitely would recomm... See more

Rated 5 out of 5 stars

I recently used kollect to remove an old sofa & armchair from my home. The service is very professional and the guys to came to my house were very friendly & efficient. I will definitely use them aga... See more

Rated 1 out of 5 stars

Ordered skip online for next day delivery, skip did not arrive the next day. I called the Kollect office an was assured that the skip would arrive. Well three days and five phone calls later the s... See more

Rated 5 out of 5 stars

My driver rang me 20 mins. in advance, which is always useful, and the job was completed in minutes. Removal is instant and the service is cheaper than any of my local providers.

Rated 5 out of 5 stars

I had Johnny and his colleague from kollect to do some rubbish removal for me two lovely well mannered young men a great 5 star job many thanks

Rated 5 out of 5 stars

I live in Wexford, and this wasn't my first time using this company. I previously had a skip which was dropped off and collected very efficiently. This time however, I opted for the 'truck'. The staf... See more

Rated 5 out of 5 stars

The company were great to deal with, few little hitches along the way but we had a lot of stuff , and a lot of demands.😀 we had three full loads which we managed to have completed within 5 days. Well... See more

Rated 5 out of 5 stars

This was our second time using Kollect and again the service was prompt and efficient. Good value and great communication. We will definitely be using Kollect.ie again.

Rated 5 out of 5 stars

I booked a 1/4 truck collection. The two lads were courteous very quick and left my side lane looking clean, empty. My experience with Kollect was excellent

Rated 5 out of 5 stars

Made a call, stated what needed to be collected, date arranged, paid and everything picked up. Very efficient and Johnny left nothing behind. Will use them again.

Rated 5 out of 5 stars

Great service from the time of booking with contact and very friendly girl on the phone . Lads arrived on time, and in and out within minutes of collecting stuff. Will recommend and use again.

Rated 5 out of 5 stars

So fast and efficient, they were in and out and sorted the job not a bother. Really excellent and polite. Honestly would recommend to everyone. The best service.

Rated 1 out of 5 stars

ordered 2 skips , was assured I would get them on the day , 1 arrived a day late , skip was from one of there so called suppliers, the other never arrived, and I had to go and book 2 more skips from... See more

Rated 5 out of 5 stars

I have used Kollect several times and have always been very happy with their services. They come quickly and work without any fuss. Thoroughly to be recommended.

Rated 5 out of 5 stars

Really good company, very reliable, great service and ready to help, Johnny collected my Skip Bag promptly. I most certainly use them again5

Rated 5 out of 5 stars

Thank you to Liam and team. They did an amazing job collecting our waste. They were quiet and efficient and left the place clean and tidy. I definitely recommend Kollect.

Rated 4 out of 5 stars

Was told I would get a call giving a three hour window for collection the day before , I did not. Called at 11:30 on day of collection, was told they would get back to me. At 1pm they told me... See more

Rated 1 out of 5 stars

Ok so I ordered a skip 3 weeks ago the day before the skip was due to arrive i cancelled the skip. The next day the skip is at my property I rang them and told them the skip was delivered when it w... See more

Rated 5 out of 5 stars

Returning customer. I am very pleased again with efficiency and professionalism. Wouldn't use another service for clearout. Also value for money is great.

Rated 1 out of 5 stars

Absolutely shocking service. My skip bag has been sitting outside for over two weeks, despite multiple phone calls and repeated promises of collection. Every time, I was given a date — and every t... See more

Rated 4 out of 5 stars

We bought the skip bag in our local shop which was really handy. The only negative I would have is the skip bag is a bit smaller than previous ones I have had. They are fine if you are doing a small c... See more

Rated 1 out of 5 stars

The service is horrendous I still have skip bags in my garden after paying for them up front. I received 3 texts from them looking for a review saying they'd collected my skip bags. Customer care is n... See more

Rated 5 out of 5 stars

I'm very happy with my experience. They rang to say they were on the way and collected my couch without any issues. Happy to recommend!

Rated 5 out of 5 stars

Very quick service. Called before arriving so your not hanging around all day. Would recommend.

Rated 1 out of 5 stars

Bought a mattress from Ez Living on 28/05/25 and paid for mattress removal.Got confirmation of delivery and collection date on 05/06/25 . Mattress delivered but the Kollect saga commences.No collectio... See more


Company details

  1. Waste Management Service
  2. Garbage Collection Service
  3. Garbage Dump Service
  4. Handyman
  5. Junk Dealer
  6. Junkyard

About Kollect

Written by the company

Kollect is the easier way for consumers to get their waste collected. With Kollect’s Online Booking Platform it’s as easy as 1-2-3 to book any rubbish removal service nationwide. You will be supported by our Five Star rated customer service team from the being of your booking, right through to its successful completion.
To Book, visit www.kollect.ie and follow these three steps.
  • Step 1. Enter your full address: This allows us to find the next contractor passing your home
  • Step 2. Choose the service you want: We then return your date of collection
  • Step 3. Pay online: Use a credit or debit card to pay, then sit back and relax while we arrange collection

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. The team turned up on time and took away the furniture nice and neatly.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from ordering online

Brilliant service from ordering online, the ease of payment, to the staff coming to our home and helping us, I would highly recommend this company as they provide what is missing in business these days costumer care.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I had to clear out couple of couches and a table from my 3rd floor apt, it was a very quick job. They were in and out in less than 10 minutes! Booking was hassle free as well and good communication

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

A 5 star service

A 5 star service. A phone call to say they were en route. They arrived at the exact prearranged time. They were polite and helpful, cleared the garage and even swept it before leaving. I have no hesitation in recommending them and will certainly use them again.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

The company were great to deal with

The company were great to deal with, few little hitches along the way but we had a lot of stuff , and a lot of demands.😀 we had three full loads which we managed to have completed within 5 days. Well impressive. The lads Johnny and I think liam were so nice and coulnt of been more helpful. They were super. Thanks to Christian and Jordan and a really big thanks and hug for Valerie 🤩

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Returning customer

Returning customer. I am very pleased again with efficiency and professionalism. Wouldn't use another service for clearout. Also value for money is great.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Kollect took two big couches and a…

Kollect took two big couches and a radiator from our house this week. They were efficient, fast and friendly. They came at very short notice and I’d strongly recommend them based on my experience.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Will use them again

Made a call, stated what needed to be collected, date arranged, paid and everything picked up. Very efficient and Johnny left nothing behind. Will use them again.

November 18, 2025
Unprompted review

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