Kong Company Reviews 

We have brought 5 or 6 kong balls in the last year which our dog chewed them apart in 10 minutes after we gave it to her. She's an American Staffordshire Terrier and she's 11/2 year old. My grandson has 2 dogs the same as ours. He gets for his dogs all the time and said they are great but my dog chews them apart. We are very pissed. Thought they are indestructible?

Bought a Kong Gyro ball and a pack of two Kong balls for our dogs for xmas. The Gyro ball lasted 30 minutes only so I emailed Kong. Was basically told that only their rubber toys are guaranteed and ones made of a mix of plastic and rubber have NO guarantee. Nothing on packaging to say it wasn't wholly rubber. Looked like rubber and felt like rubber. Also told that I have a "tenacious chewer". Within a week both the balls also broken so replied to their email informing them of this and also quoting "fit for purpose". No reply whatsoever. The original Kong toys were great but it seems that now they are compromising on quality though certainly not on price! Won't be buying Kong again...very disappointed both with quality and also customer service.

I bought 3 products from Kong . Not cheap. Had a fox last 6 weeks , a giraffe 3 weeks and a squirrel 3 hours. I politely emailed them to ask for a replacement. Was met with they are not guaranteed and a dog must be supervised. That’s their small print on their advertising.
Completely misleading. Funny how when you ask a company for help with a product you find out their true nature. They obviously don’t care about customer service. Would buy cheaper options and stay clear of these charlatans!

We had an issue with one of their squeaky tennis balls. We contacted Kong and the issue was dealt with professionally and efficiently. Thank you to the contact team at Kong.

Extremely happy with the outcome of this and would buy their toys again.

My labrador is very rough on his toys (everything is destroyed within a few minutes). His bone-shaped black rubber KONG, is his daily companion. My dog is 8 years old and we have had so far 2 replacements but they last for a good couple-3 years and these things are strong! Thank you KONG :)

I had a problem with a Kong Ball that I bought for my puppy. After 10 minutes it was broken. So I decided to write to the Customer Care and they aswered in just one day. They explained me that the toy wasn't right for the needs of my puppy and advised me the right toy. Top service!

A family member bought the kong gyro for my french bulldog as a one year old gift I informed my family and friends that he is rough with his toys and to buy only good quality toys or so I thought they bought him the kong gyro and selected the size above required he was prepared with the gift and 15 minutes later it was destroyed and we had to physically remove a piece of plastic from his throat as he was chocking we contacted kong who basically said some dog are harder on toys than others and to supervise your dog playing with it and remove if getting rough just a cover statement who watches their dog play with it’s toys constantly for safe practice poor quality product and poor after care don’t waist your money