While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being excellent, efficient, and reliable. Many people highlight the staff as professional, polite, and friendly, noting their careful handling of belongings and willingness to assist with tasks like disassembling and reassembling furniture. Reviewers frequently mention the team's hard work and dedication, with some noting their ability to make a potentially stressful moving day feel easy. The company's communication and coordination are also appreciated, contributing to a smooth and positive experience for many.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whatsapp customer service is very responsive. Their quotes are reasonable. Drivers were very careful with moving our stuff. They were able to do multiple stops before going to our new flat. Though th... See more

Rated 5 out of 5 stars

I used kongtrans moving home recently, the team arrived on time, were polite, and worked efficiently. They handled the furniture with great care during the move and also helped with assembling and dis... See more

Rated 5 out of 5 stars

I would like to recommend Kongtrans to Brits as well. Before appointing them, I did some research online, and Kongtrans offered £100 less than all the other local movers. Not only do they offer compet... See more

Rated 5 out of 5 stars

Trustful and professional services!! Our house transaction took 6 months as the 1st buyer pulled out at the last minute. Kongtrans showed empathy and patient to rearrange the schedule. On the... See more


Company details

  1. Logistics Service

Written by the company

A UK-based moving company for Hong Kong immigrants, offering comprehensive, one-stop services with Hong Kong staff overseeing the entire process. From local coordination in Hong Kong to delivery at your UK residence, all services are thoughtfully provided by Hong Kong professionals. Main services include: immigration shipping from Hong Kong to the UK, shipping from the UK back to Hong Kong, local moving services within the UK, commercial logistics in the UK, and storage services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Moving house in London

Used their service to move house recently. Amazingly efficient to help moving a few bulky items such as wardrobes and beds. Pricing is reasonable and clear.
Great service overall and will used them again for my next move.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and professional service

I used their home moving service for an intercity move, and the experience was excellent. The pricing was reasonable, and the movers were highly professional and efficient. Before moving day, they checked in to assess the condition of my place and offered helpful suggestions to prepare for the move.

This was my first time moving with large furniture, so I had no prior experience or idea how these things worked. Their help gave me peace of mind and made the entire move go smoothly.

I would definitely recommend their service to friends and family!

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

The move went smoothly

The move went smoothly, big thanks to Kongtrans for their help! All furniture and belongings arrived safely and in perfect condition. Excellent service! highly recommended!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Kongtrans Saved My Last-Minute Move – Absolute Legends!

I recently used Kongtrans for my house move within the UK, and I cannot recommend them highly enough.

Due to work commitments, I absolutely had to move on a Thursday—but the confirmation from my new place's agent was painfully delayed. Most companies would have asked me to lock in the date well in advance (understandably so), but Kongtrans was incredibly accommodating. They were willing to wait for my final go-ahead until Wednesday—just one day before the move. I honestly don't think many companies would be that flexible. Their understanding and patience really stood out, and I’m beyond grateful.

(Side note: I don’t recommend anyone else doing what I did. Please confirm your bookings as early as possible. Last-minute changes are never ideal and can cause huge inconvenience to the movers. I was just really lucky that Kongtrans was so kind and professional.)

On the day itself, everything ran like clockwork. The movers rang me early to let me know their estimated arrival time, and they showed up right on time, no delays, no stress.

The moving team were all from Hong Kong, and they were lovely, really friendly, chatty, and professional. Their work was fast but super tidy and careful. They wrapped the mattress securely, and took great care with my computer desk and cabinets. What truly amazed me was how carefully they packed my monitor, down to every detail. I hadn’t detached the arms from the screen, which they flagged as a safety concern. Instead of just shrugging it off, they went ahead and removed the arms for me, packed them separately, and made sure everything was secure and protected.

That level of attention to detail is something I’ve never seen from a moving company. They didn’t cut corners, and they clearly cared about doing the job right. It honestly felt like they were handling their own belongings.

All in all, I couldn't be happier with the experience. Kongtrans is thoughtful, efficient, and genuinely in a class of their own.

Thank you, Kongtrans. You're a rare gem in the industry! I wish I could gave you more than 5 stars.

May 8, 2025
Rated 5 out of 5 stars

professional service

A truly professional service with a very reasonable price. They handled all my furniture with great care throughout the move. I’m really happy with the experience and would definitely recommend them to anyone looking for a reliable moving company!

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and thoughtful service

Reliable and thoughtful service! I’ve used Kongtrans twice for their moving service now, their price is fair and reasonable. They are polite and arrived early to our flat, our furniture is nicely wrapped and protected to avoid any damage. Would recommend them to anyone looking for a trustworthy moving company!

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

A moving company provides excellent service

I recently used KongTrans for my home removal, and I couldn’t be more satisfied with their service. The team was extremely fast and efficient, completing the entire move much quicker than I expected without compromising on care or quality.

They were incredibly professional and friendly throughout, handling all my belongings — including my upright piano — with great care and proper protection. Not a single issue came up during the move, which speaks to their attention to detail and expertise.

Communication was also top-notch. The customer service team kept in close contact via WhatsApp before and after the move, making the whole process smooth and reassuring.

I highly recommend KongTrans to anyone looking for a fast, professional, and completely worry-free moving experience.

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, come and deliver on time. They handle everything in care. Very happy experience.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

The drivers are very nice and friendly

The drivers are very nice and friendly. They are all efficient on moving stuffs carefully. Also, the staff took our personalized order to meet our schedule. Wonderful teamwork of the front & back office. Recommended.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service



I recently had the pleasure of working with KongTrans Moving Company for my relocation, and I cannot speak highly enough of their exceptional service. From start to finish, the staff demonstrated professionalism, efficiency, and a genuine commitment to customer satisfaction.

The team at KongTrans not only handled my belongings with the utmost care but also went above and beyond to ensure that every aspect of the move was smooth and stress-free. Their warm and client-centered approach made me feel valued and reassured throughout the entire process.

What truly sets KongTrans apart is their transparency when it comes to pricing. The charges were not only reasonable but also clearly communicated, eliminating any surprises or hidden fees. This level of honesty and integrity is rare to find in the moving industry, and it was truly refreshing to experience.

I highly recommend KongTrans Moving Company to anyone in need of reliable and trustworthy movers. Thank you to the entire team for a job well done!

#KongTrans #MovingCompany #ProfessionalService #Efficient #TransparentPricing #ClientCentered #HighlyRecommendedTitle: Exceptional Service Beyond Expectations!

January 8, 2025
Unprompted review
Show reviews in all languages. (55 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look