Koodo Mobile Reviews 1,707

Absolute worst service ever, spent over three days calling spending hours approx 15-20 hours trying to resolve issues for equipment not received, discrepancies on services and pricing offered. Inability to have customer service issues resolved, emails sent confirming charges to be reversed never re-credited and new charges again and told to call back in 2-3 hours on Feb 2 as they are too busy.

Very disappointed with Koodo’s customer service.
I was charged $18 for Device Care on two phone lines without my permission. My plan is only $30 per month, so being billed $134 for two phone numbers after just over one month is completely unreasonable.
On Dec 31, 2025, I already paid when activating my two lines and I have receipts with authorization numbers. However, the customer service representative Jeaneth said she could not find my payment and refused to apply it to my first bill.
I spent over 2 hours speaking with customer service and nothing was resolved. I am now reporting this issue to my bank to get my money back, as Koodo failed to take responsibility. This experience makes me feel that Koodo does not care about its customers. I am seriously considering switching to another carrier.
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I wish I did my research more before settling with Koodo. They were cheaper at the time. They had a deal which would save me $10 a month. I wanted to update. The online agent, said I would need to cancel my current plan, so I had to pay my the balance (hubby got a new phone) of 930. I said so I have to cancel and pay the balance just to save $10. They said it was th cancellation fee for the contract. It doesn't make any sense. You can any other services and they just change the contract on your phone without cancellation fees. I also am paying more than what I signed up for in the contract. Once my contract is done....I'm leaving. They also send your bill to credit bureau if your a few days late to paying the bill. Good luck trying to get your credit score back up.

absolute SHIT service and reconciliation of an issue they created. will be cancelling my service with them as soon as i'm able to.

WTF do you have to do to talk to a real live person, when you cant even log on? They changed my password without asking me, two days ago after paying my balance. I can't get a live rep without logging in to my account . I can't log in even after they apparently sent me A change password to my said Email. I am literally at my wits end. It is like Catch 22, I have been scammed by this company. I would advise everyone thinking about dealing with these folks to steer clear.

Do not work with Koodo. From start to finish getting a new phone and plan was the worst experience of my life. The customer service and sales teams are horrible to deal with. Even calling in to cancel an add-on takes days. There are no ways to do it online. The low prices aren't worth the service issues you will deal with. STAY AWAY!!!!

if i could give them less I will. My secondary line that I got for my daughter in October which I was to pay $15 suddenly in January, I am seeing about $260 . All her outgoing calls within the city in January are being charged.

Least transparent company I've ever seen. Impossible to get through to an actual human being for any customer support. All in all, pretty angry at this company...and I just ordered internet yesterday (it's not even hooked up yet).
Terrible.

I was going through a pretty rough time, ended up not being able to pay for two months, my bill came up to 136 plus activation fee and late charges so in total I paid 210 to get it reconnected the self serve app stated I only needed to pay for the activation fee and the last two months bill, not for this month, I decided to pay the whole thing all at once to be met with another bill a month later for this months bill that I already paid for, next months bill that hasn’t started yet and another 75 dollar activation fee. I call a rep only to be able to barely understand them due to langue differences, then being called rude and not smart because they said I need to pay for an activation fee for every month my phone wasn’t active and having to pay for all the monthly bills my phone wasn’t active. I can somewhat understand the 40 a month to keep your number, but an added 75 dollars for 3 months to activate a phone that’s only be reactivated once is complete bantha fodder. That last payment I gave before this new bill came in is tue only money koodo is ever getting from me again, this is the second time they’ve done this to me. Fool me once shame on you, fool me twice, I’m making sure no one signs with you again.

Koodo says you can get "up to" 250Mbps download, but in reality (via speed.cloudflare.com), mobile data speeds are deplorable: <=6Mbps down, ~1Mbps up.

My horrible experience with Koodo was actually in 2022.
I was so sick and tired of the poor customer service and never being able to check my usage because their site rarely worked, I paid off my phone and signed with Rogers.
Koodo dinged me $1600.00.
Buyer beware.
Horrible company.

I moved my phone to Rogers, I received an email on October 28th 2025 stating a $17 payment did not go through. I logged in and paid it, thinking it was left over from my cell phone. However, I received a notice from Credit karma that my score changed due to a missed payment of $54. I called and spoke with Koodo and asked them to remove the late payment due to the fact, I didn't know about it and they did not attempt to contact me about it. I have a perfect payment record, I never missed a payment on any bill i had for the last 20 years. They would not remove the late payment on my account, stating they tried to contact me and gave me a number that is not mine. This caused my credit score to drop 155 points. These people are criminals, Stay away from them.

I have been a customer with Koodo for 25 years. My account has never been deliquent or sent to collections. I have been late on payments sometimes due to some circumstances.
I asked to have my payment arrangements pushed up six days. Answer was no of course.
I lost my phone September of 2024 after paying for it for 18 months. I had the insurance coverage on my phone. Instead of replacing my phone. They gave me a new phone and contract. Instead of applying the amount I paid on my previous phone as a credit toward my new phone. They literally stole the amount I paid on my phone.
Over a year and a half and still no credit on my account. They owe me $500.00 but suspend my phone for a payment of $152.00.
Time to find a new provider. I am so tired of their concern for new customers and no loyalty or concern for long term customers.

Crazy, I just did not lock my phone while traveling abroad and was charged $20 a day without notice. 100% would not recommend. Looking at alternatives right now. Got offered a $36 credit after receiving a bill of $160 after using nothing but not locking.

I'm glad I'm switching back to Vmedia and getting rid of Koodo for good I cancelled.my Koodo Internet service for January 11th. This stupid company turned off the.internet service on January 9th. So thanks to these clowns, I have to go 2 days without Internet service until I get my new Internet service activated with my new provider
Do not waste your time with Koodo. Go with Vmedia. Koodo isn't worth it.

Very bad service - avoid if switching carriers and keeping your number! The staff at Koodo in Shopper's World in Brampton was unprofessional, impatient, and rude. Simreen is her name.
My daughter and I switched from Bell to Koodo. While my plan worked fine, my daughter's number wasn't activated, so we went to the store.
The employee mixed up our numbers, causing my number to disappear and my daughter's phone to show only SOS. She couldn't activate the international calling function either and told us to wait for a callback-which never came.
When we returned the next day, she refused to listen and blamed me for the problem, while ignoring us to serve other customers. She challenged us to report her to Koodo head office, and called the security kicked us out of the store,because we made a video of her to report to the head office.
We were very frustrated and disappointed. Thankfully, another Koodo staff member elsewhere was helpful and managed to resolve the issue.

I am trying to get hold of a customer service rep and it is absolutely impossible. I managed to get through the callback system, and I got a call back just for the call be disconnected with no call back.

They are charging me extra on my tab after I paid it.

Absolute nightmare.

Every aspect of customer service communication is forced through an abysmal AI chat bot. The "Call back" feature from a real person has a multi-day lead time and occurs at the crack of dawn. The only troubleshooting it can recommend is "turn it off, then back on" or buy a new phone. Absolute trash!

I've never had a more infuriating experience dealing with a service provider than I have with koodo.

Stay away from these crooks!!! The reviews here tell it all. Company like this should be investigated and shot down but we live but we live in wild west times. No contact with them absolutely, if you're lucky to talk to them..really bad communication or no com.. Website doesn't function.. can't set up online account.. goes on and on.