Koodo Mobile Reviews 1,707

First the modem didn’t work properly, requested for a replacement, fast delivery but the internet didn’t work even after setting it up.

Contacted the cs rep to schedule a technician check. Didn’t confirm the schedule even until the schedule time.

Every time you contact the cs rep, you cannot get someone to talk to directly, but a callback which you need to wait and wait. Even if you got someone to talk to, you will get transfer to different teams depending on your needs. A very frustrating experience.

Very good customer service to switch over to a new plan. Matt Damon gave exceptional service and info.

Complete rip off

I was charged over 50% more than what my monthly bill should be. I’ve been trying to schedule a call back with them, just endless conversation with AI that’s absolutely not helpful. Couldn’t be more disappointed

My experience with Koodo was unfortunately very disappointing. The website is extremely user-unfriendly – ​​even simple things like changing plans or viewing invoices either didn't work at all or took forever.

In addition, I often had poor reception, even in places where other providers worked perfectly. Overall, almost nothing went smoothly for me with Koodo. Based on my personal experience, I cannot recommend this provider.

HORRIBLE COSTUMER SERVICE. People wondered why i originally left. Decided to try one last time. Spent 5 hours Only to reenforce my dispite for koodo. From now on every one who asks my opinion of the company i will turn them far away from koodo. I did the right thing by moving my services from koodo. It was a mistake trying to come back.

I would rate a zero if I could. Worst customer service experience I’ve ever had. Before leaving for Dubai i actually was able to speak to a real person and I asked to place my service on hold for 3 months. She said I couldn’t because I had a tab and suggested easy roam and confirmed she would assist in setting it up. When I saw my statement several weeks later there was a charge of $150 for long distance calls which I thought that was what I was paying daily to Koodo to cover this. I couldn’t get a real person and after hours of frustration received the same response from two service reps saying that the charges were legitimate and offered to reduce my bill by $27 . They would not address the fact that I had easy roam and during the chat with two different reps they just decided to end the chat and didn’t say they were leaving, just left me hanging. When I asked to dispute this and make a complete they told me to contact Telus , I couldn’t even log in to Telus so that was useless. I’ve gotten no where and as soon as this is dealt with because I’m not giving up I will definitely cancel my account and will never deal with Koodo again.

The Tab cellular program is a scam. If you cancel the tab program and "pay off" the tab, they have a Tab Bonus Debit - Cancellation fee that brings the total amount of the phone 3x what its worth. Never Again!!!

I recently had a very bad experience with Koodo. I took a two new Koodo connections from Gagandeep who is working at Toronto Premium outlet at Koodo. He offered me a plan with free Samsung S23 phone with an option to buy back for $200. They have taken two mobile phones back and now not giving back the refund. When I am trying to follow up Gagandeep is not replying to my messages or taking my calls. I sent multiple emails to the sales manager Mazen Sbei and he is also not responding to my emails / messages or calls. I have all the text history and payment references that I made to Mazen’s email. Looks like they are running a scam with innocent people’s. Be aware and don’t buy any plan with them as they will make all false promises. Earlier Gagandeep was calling me multiple times and requested to make the agreement before Oct 31st because he wanted to achieve his monthly target and now no one from the Koodo team is responding.

ALWAYS overcharging me. At first, the agreed deal was $40 a month which I found very reasonable considering it was for 40GB. Next month, guess how much I have to pay.. $137. They lost my bank card info so it didn't charge automatically, therefore making me skip one month of paying without me noticing. Now I'm stuck paying a hundred more than what I signed up for. Terrible. They also overcharged me the first month. There is a set up fee which I believe is 80. Then plus the 40 for the actual monthly fee. If you know how to do addition thats 120. But they don't know how to do basic math so instead I paid 143. Terrible. Ridiculous.

After switching to another provider, it is impossible to get a refund from Koodo for money owed. Koodo Assist and their automated phone system are useless. They make it virtually impossible to talk to anyone.

After paying off the tab and moving to a different provider, they hit you with additional 'tab' fees even though the account shows as fully paid off on their site... After being transferred several times to several different agents, was told I'd be called back, and of course never received a call... Never dealing with them again.

If I can give zero, it will give them that since they deserve it..I bought a new iPhone 17 pro max and I cannot transfer my old phone # to eSIM. It keeps on stating that “ Visit or contact your local Koodo store to get instructions on how to set up your phone number on this iPhone.
If you've already talked to your carrier and have a QR code, you can scan it to get started.” I tried it again but they wanted me to visit the carrier so they can give me a QR code..Then they help me but you will get charge of $10 because they said they assist you..if you will call customer service, they will charge you as well if you speak with the representative. The only thing I don’t appreciate is, I wanted to do a self serve so I won’t get charge but unable to proceed it..A $10 for QR code is insane. If I can back out for me 2 yr contract, I am happy to be out of Koodo for my peace of mind as they give me stress whole night

Do not get a phone or a plan unless you like being frustrated almost impossible to talk to a live agent and their coverage is horrible

KOODO-The most hopeless

Maybe have a human someone could talk to to review the issues they have! Thank you Koodo for taking your bill a week early, therefore causing my bank to charge me a 45 nsf fee!!! awesome job!! A++, would rather use smoke signals, then your clearly not at all amazing service... I have had nothing but issues since I switched to you... good job! really unreliable internet and mobile networks! highly reccomend anyome else! literally anyone else! like maybe the kid down the street selling paper cups taped to a string, probaly better signal and customer service! he also probably doesnt just randomly take money out of your bank account... I cant wait for the apocalypse!!! I couldnt be happier with AI replacing real human interaction! such an amazing world now! So excited for the future, cant wait for AI to take over... I hope I'm one of the firat to go! Great job Koodo! Worst company ever! thanks for your support, really glad I wasted my time and money with you, I will never forget how horrible it was...

Koodo Customer Service 0 And The Company Doesn't Really Care

I wanted to cancel my phone plan in December, but they canceled it right away. I couldn't reach anyone ancymore, it's almost impossible to get a representative on the phone. Even before, there were problems. Worst experience ever with a phone company.

If only I could give them ZERO stars!
I spent a month and a half trying to sort out my new account. All the while they were charging me while I was using my old provider. The last 2 wks of that painful journey was spent with my SIM activating to my son's phone! He was getting my calls and texts! I could reply to the person from my own phone based on what my son told me they messaged about !!!

When I was trying to clear up the issues I spent HOURS on the phone with them. At one point over 3 hours! Koodo (who is also hard to get in touch with) said they'd reimburse me for the additional SIM purchases I had to make and for the lost 6wks of service while they were charging me. I was on the phone (for another 1.5hrs) last week about NOT getting this refund. They finally said they got it sorted and sent via transfer to my bank account where I was paying my bills from. The amount was HALF what it was supposed to be but I was so frustrated I just accepted it. Now, it's been 10 days and there's still no transfer. Ugggh!!

Absolutely terrible in every conceivable manner. Save you time, money and your sanity and avoid this awful service.

Koodo changed its contact if u have problem, chatting written and after if i need callback to choose a time between hours, wird not as before plain and easier. NO I WILL LEAVE KOODO i think after 13 years