Koodoo Reviews 111

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and positive attitude. Many people found the customer service exceptional, appreciating the personalized and understanding approach throughout their interactions. Consumers frequently mention the efficiency and ease of their overall experience, noting quick response times and a smooth process. Reviewers often felt well-informed and supported, with staff explaining complex procedures clearly and ensuring a stress-free experience.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and helpfulness... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team members for being... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been let down by our estate agents recommended and associated mortgage broker at the final stages of our move. My wife found Koodoo through Clearscore and what a fantastic team they are. Akshat... See more

Company replied

Rated 5 out of 5 stars

I just spent over an hr with Walter , the Koodoo angel. I needed to add my daughter to my account with a new plan and keep her old service provider number , done digitally as I am in a different p... See more

Rated 5 out of 5 stars

We have used Koodoo twice now - for refixing our mortgage and then for moving house. They were excellent! Mansi helped us out the first time and just recently Dan helped us with our new mortga... See more

Company replied

Rated 5 out of 5 stars

The customer service I received from Dan Crow and Akshata Shetty was truly outstanding. They ensured that I understood the mortgage process from start to finish, explaining it in clear, straightforwar... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Koodoo provides mortgage advice to customers, and mortgage technology to aggregator and lender business partners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

5-star
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Rated 5 out of 5 stars

Really straightforward experience

Really straightforward experience – used AI and WhatsApp to really speed the process along. Highly recommend!

August 21, 2025
Unprompted review
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Reply from Koodoo

So pleased our AI + WhatsApp flow worked well for you!

Rated 5 out of 5 stars

Outstanding service, would recommend!

We have used Koodoo twice now - for refixing our mortgage and then for moving house. They were excellent!

Mansi helped us out the first time and just recently Dan helped us with our new mortgage application. Both times have been incredibly quick, smooth and easy.

Jennifer was also brilliant at keeping us updated. I never had to chase or worry! Communication has been 5* star and all of the team are incredibly friendly & approachable. Being able to do a lot of the contact via email was also very helpful for me, rather than long tedious appointments.

Thanks to Koodoo we have avoided a lot of stress 🙂

July 23, 2025
Unprompted review
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Reply from Koodoo

It’s wonderful to hear that both experiences were smooth and stress-free – thank you for trusting Koodoo!

Rated 5 out of 5 stars

I was remortgaging my house and came…

I was remortgaging my house and came across Koodoo via a mortgage comparison website. I was apprehensive at first, having never heard of them before, but Rina at Koodoo was extremely efficient with just the right amount of prompting and help. I was very impressed with her personally and also the company - would definitely use and recommend them in the future

July 21, 2025
Unprompted review
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Reply from Koodoo

It’s wonderful to hear Rina made such a positive impression – we’re so glad you’d choose Koodoo again!

Rated 5 out of 5 stars

WALTER ,the Koodoo angel

I just spent over an hr with Walter , the Koodoo angel. I needed to add my daughter to my account with a new plan and keep her old service provider number , done digitally as I am in a different province. Add to that my boomer technology challenge and having to communicate to my daughter, in the middlenof a BBQ, via text while in the phone. It was complicated but WALTER from Koodoo never flinched, never voiced frustration even while being disconnected a few times..

Wow.. amazing customer service.. give this man with the cute south American accent a raise...

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience from beginning to end. Good clear communication with regular updates. Would highly recommend Jennifer.

July 1, 2025
Unprompted review
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Reply from Koodoo

Appreciate your kind words — thrilled Jennifer could help!

Rated 5 out of 5 stars

Great support

Jennifer was very patient and very organised and unfailingly courteous and understanding

July 1, 2025
Unprompted review
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Reply from Koodoo

Delighted Jennifer made such a positive impact — thank you!

Rated 5 out of 5 stars

Koodoo is amazing!!!

Being a first time buyer was very daunting and I didn't think I would get accepted just through general doubt but Dan and Jennifer were so reassuring.
From start to finish they were so helpful and happy to answer any questions I had about the whole process, I would highly recommend Koodoo to anyone if your looking for mortgage advise or broker.
The process has been so quick in a mater of a week or 2 I was at the purchase stage and surveyors been and gone.

June 26, 2025
Unprompted review
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Reply from Koodoo

So pleased we could make your first-time buying experience fast and stress-free — thank you!

Rated 5 out of 5 stars

Glowing review for Koodoo!


I had an excellent experience working with Dan and Jennifer at Koodoo. From start to finish, they were incredibly friendly, approachable, and professional. They took the time to thoroughly explain each step of the mortgage process, making sure I understood everything along the way. Their responsiveness and timely completion of tasks truly made the entire experience smooth and stress-free. I felt confident and well-informed throughout, thanks to their clear communication and dedication. I highly recommend Dan and Jennifer at Koodoo to anyone looking for a knowledgeable and personable mortgage team. Thank you both for your outstanding service!

June 24, 2025
Unprompted review
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Reply from Koodoo

Thank you so much for the kind words — we’re thrilled to hear Dan and Jennifer made your mortgage journey so smooth and stress-free!

Rated 5 out of 5 stars

Effective

Effective, efficient and great communication making the process very easy and stress free.

June 13, 2025
Unprompted review
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Reply from Koodoo

Thanks so much Peter— glad we made it easy and stress-free!

Rated 5 out of 5 stars

Excellent Service.

We had been let down by our estate agents recommended and associated mortgage broker at the final stages of our move. My wife found Koodoo through Clearscore and what a fantastic team they are. Akshata and Dan were our 2 contacts and they were absolutely brilliant. Perfect advice throughout and constant updates allowed us to sort a mortgage in possibly record time and allowed us to move house. We couldn't recommend them enough.

March 3, 2025
Unprompted review
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Reply from Koodoo

Thanks so much for your lovely review! We're thrilled Akshata and Dan could support you through such a crucial time and help make your move happen smoothly.

Rated 5 out of 5 stars

Excellent service from Koodoo

Excellent service from Jennifer and the team at Koodoo they were very fast and efficient in securing us a mortgage and made the Morgage application process a lot less stressful. Jennifer was approachable responsive and efficient, she chased the solicitors up on our behalf many times when we experienced any delays. I will not hesitate to contact the team again when we are due to Re Mortgage.

May 23, 2025
Unprompted review
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Reply from Koodoo

Thanks for the review Natalie! Delighted Jennifer made things smooth — we’ll be here for your remortgage!

Rated 5 out of 5 stars

Great service from Mansi

Great service from Mansi, she has been super helpful, very approachable and kept me up to date with the whole process. They do request a lot of documents up front, but this made the actual process super quick as the lender approved the mortgage within a week, from the submission, I think (this was inc the mortgage survey as well!) Highly recommended :)

March 20, 2025
Unprompted review
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Reply from Koodoo

Thanks so much! Delighted Mansi made the process smooth and quick for you.

Rated 5 out of 5 stars

Highly Recommend Koodoo – Especially Mansi & Akshata!

We had an incredible experience with Koodoo as first-time buyers! Mansi and Akshata were absolutely fantastic — their professionalism, expert guidance, and friendly support made the entire process so much smoother and far less stressful. They truly went above and beyond to ensure everything was handled with care and clarity. We couldn’t be more grateful and would highly recommend Koodoo to anyone looking for a supportive and reliable team!

May 21, 2025
Unprompted review
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Reply from Koodoo

Thank you for your kind words — it was a joy supporting you!

Rated 5 out of 5 stars

Dan was absolutely amazing

Dan was absolutely amazing! We were with another broker who was rubbish & changed to koodoo. We didn't expect them to be quite as excellent as they were they keep you informed daily & are right on top of everything. We then were assigned a case officer Akshata who has been equally as wonderful by contacting our solicitor etc. We would 100%recommend to anyone I just wish we had used them in the first place!

February 28, 2025
Unprompted review
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Reply from Koodoo

Thank you for the amazing feedback! We’re so happy to hear Dan and Akshata made the journey smooth for you :-)

Rated 5 out of 5 stars

Would definitely recommend Koodoo

Mansi and Akshata were fantastic. Our whole experience as first-time buyers was made so much less stressful due to their professionalism, amazing advice and friendly support. Thank you Koodoo!

March 20, 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Hi Elinor

Thanks so much for taking the time to leave us a review, we appreciate it. Glad you had a great experience with Mansi and Akshata :)

Thanks!

Rated 5 out of 5 stars

Excellent service from Koodoo and Mansi…

Excellent service from Koodoo and Mansi as she provided some excellent options for Mortgages.
Very professional and good knowledge.
Would recommend.

April 1, 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Hi Simon! Thanks so much for leaving a great review, we're delighted to have been able to help you.

Rated 5 out of 5 stars

I am a first time buyer and recently…

I am a first time buyer and recently work with Koodoo to apply the mortgage from lenders. The mortgage advisor Mansi Behl from Koodoo company did an extremely fantastic job while work with us. The service she supplied is quite professional, patient, and efficient. We finally get a decent deal from the lender. We could not be more than happy to advise property buyers choose Koodoo company and the mortgage advisor Manshi Behl while purchse their property.

April 2, 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Thank you for your wonderful feedback. We’re delighted to have made your first-time buyer journey smooth and successful! :)

Rated 5 out of 5 stars

Change in financial situation before mortgage re-application

My recent financial situation had changed before re-applying for a mortgage, but Mansi really helped me to feel supported the whole way through despite being nervous about my situation. The overall re-mortgaging and application process was straight forward using a mixture of phone calls for specific advice, and also the online portal, and it was very clear what I needed to do and provide each step of the way.

March 19, 2025
Unprompted review
Koodoo logo

Reply from Koodoo

Thank you for your kind words — We're so glad we could help make the process smooth and reassuring for you :-)

Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, Mansi’s advice was invaluable! She made the whole process of finding a mortgage that was right for me stress free. I cannot recommend Koodoo enough!

March 3, 2025
Unprompted review
Koodoo logo

Reply from Koodoo

We’re so glad you felt supported throughout the process — thank you for trusting us with such an important milestone! :-)

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