I ordered a Grohe faucet on Monday and it was delivered on Wednesday. 3 days form order in Slovenia and send from Czech Republic. The price was more than 100€ lower than at other stores.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Whole buying experience was great. Delivery was right at time they said it will be, they called and checked beforehand if I will be at home and if the ordered product was correct. Product came packed... See more
Good experience in general, but the delivery was not OK. Promising to deliver one day and not deliver, then the same thing happened the following day. We skipped work to anticipate the truck - tim... See more
The wrong goods arrived in the package. The company sent a delivery person at their expense to collect the wrong goods from me. Then I received my right order in 2 days. Everything correct and prof... See more
Company details
Written by the company
Kopalnica Online spletna trgovina s kopalniško opremo - nudimo vse kar potrebujete za vašo novo kopalnico, ali pa za obnovo stare kopalnice. Na zalogi imamo izdelke znanih proizvajalcev, kot so Grohe, Hansgrohe, Roca, Ideal Standard, kot tudi drugih Evropskih in svetovnih blagovnih znamk. Nudimo vse, od sanitarne keramike, straniščnih školjk, tuš kabin, kopalnih kadi, lijakov, kotličkov, armatur, pip in ostale opreme za sodobno in uporabno kopalnico, kjer se boste počutili sproščeno. Naša prednoat je, da vam nudimo izredno kvalitetne proizvode, smo zanesljivi in dosegljivi ob vsakem času, hitro poslujemo s kratkimi dobavnimi roki.
Contact info
Kralja Matjaža ulica 9, 2000, Maribor, Slovenia
- +386 8 386 02 50
- info@kopalnica-online.si
- kopalnica-online.si
4.7
Excellent
268 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchase without registration
Purchase without registration. Found the product I was looking for. Fast delivery.
July 3, 2024
Great and fast.
May 7, 2024
I got a broken toilet via mail
I got a broken toilet via mail. And there was no problem with replacing it. I got a new one yesterday. The staff was very cooperative and I am very happy.
March 25, 2024
everything perfect
March 4, 2024
Excellent Customer Service in Resolving a Broken Toilet Seat
I recently purchased a toilet seat from Kopalnica Online and unfortunately, it arrived broken due to mishandling during transportation. Despite the initial disappointment, my experience with their customer service team turned what could have been a frustrating situation into a positive one.
Upon discovering the damage, I immediately contacted their customer service department to report the issue. I was pleasantly surprised by the efficiency and professionalism of their response. Within minutes of submitting my complaint, I received a prompt acknowledgement and assurance that my concern would be addressed promptly.
True to their word, the team at Kopalnica Online wasted no time in resolving the issue. They apologized for the inconvenience and took swift action to rectify the situation. In less than a day, they processed a full refund for my purchase.
What truly sets Kopalnica Online apart is its exceptional return policy and dedication to customer satisfaction. Despite the initial setback, their quick and decisive response impressed and reassured me of their commitment to providing top-notch service.
In conclusion, while the broken toilet seat was disappointing, the exemplary customer service provided by Kopalnica Online more than made up for it. I would not hesitate to recommend them to others seeking reliable service and support.
February 11, 2024
fast delivery
February 1, 2024
Everything was great
January 29, 2024
I am shopping mainly online and the…
I am shopping mainly online and the experience I had with my order was a definite disappointment. I regret choosing Kopalnica Online as a shop.
I had two problems with my order and for both I did not get a solution from the support: one part of the toilet system was missing, so the person, who was installing it needed to buy this part from a local shop in order to finish with his job. The support claimed that the part must be in the package, alas it was not.
The second surprise came when we opened the box with the toilet seat. The box was in good condition with no visible bends so it was shocking to find the seat inside broken. It is still in its original plastic wrapping, unopened. We received brand new broken item. I do not believe it got broken during transportation because of the mint condition of the box.
When called the shop, the support claimed there is no way to prove that we did not break it or it was not broken during transport. So they will not do anything about it.
Worst experience ever - you as a customer receive a package with one missing part and one broken item and you as a customer need to deal with it, meaning buy new parts yourself.
We were offered a discount for a new toilet seat. Why would anybody think that we might order again from the same shop? I mean - to receive a discount, buy a new toilet seat and receive a broken one again?
This is not how business is done - selling broken items. We will share this experience as much as we can, hoping to spare somebody from making the same mistake as us - ordering at Kopalnica Online.
November 27, 2023
Reply from Kopalnica Online
Hello Mrs. Snezhana,
I'm very sorry that the toilet seat is damaged. Thank you very much for sharing your experience. This is really important for us.
We always react responsively and quickly provide a replacement if our customer receives a damaged product. However, in our terms of service and in emails about packages, we ask the buyer to check the item after delivery ASAP.
Your package was delivered on 29.11.2023 and you reported the damage today on 29.1.2024 (exactly 2 months later...). In this case, we, unfortunately, cannot be held responsible for the damage, since it is not reliably known under what circumstances and by whom the product was damaged. And this yours demand cannot be fair.
Regardless, we thank you for this feedback and will make more efforts to ensure that our customers inspect fragile and ceramic items immediately upon delivery. Also, our discount offer on a new toilet seat for you is still valid. Please contact us for it.
Best regards,
Tanja KOPALNICA ONLINE
good communication and fast delivery.
January 8, 2024
Great overall experience
Great product, service and fast shipping! Would recommend and order again!
January 9, 2024
Responsive and helpful.
November 27, 2023
Pengy
I am satisfied both with the price, quality, response, and above all with the correct delivery from your company. Many more business successes and happy 2024, Aleš
December 4, 2023
Good purchase
Fast delivery. Good communication. For first order a bit sceptic. It turned out that this is very good purchase.
October 5, 2023
The product is super nice and it…
The product is super nice and it arrived on time.
September 25, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.