KoRo Reviews 

The initial order went smoothly, but I sent back a bottle of soy sauce, which was picked up by Koro 19 days ago (according to UPS), still no confirmation from them that they received it, or any refund, and their customer service don't respond either.

**Reply to Koro: the link to the contact form you provided is the one I already used. I'm still waiting for an answer. It's ticket #9174 and I submitted it on 12 February.**

I have now contacted my credit card company for a refund on the item and they granted it within 24 hours. I suggest others contact their credit card company for a refund also!

I place an order on Feb 5th, no shipping information still after 10 days. Customer service was contacted several times for an update, but they never answered, nor email informing about the delay. For a food store, it is unbelievable to have more than 10 days (maybe more at this point) to ship goods. especially because they sell short best before-date products.

obviously I contacted the right email, but that doesn't take away from the fact that they don't ship in a reasonable time. who wants to shop and receive it after a month?

Peccato che questa sia la pagina di Koro drogerie.de e l'email da contattare sia un'altra.

Order no 12439467 ordered in mid november and originally shipped from warehouse on nov 29. Ordered 100€ worth of product in November. Shipped damaged package and KoRo shipping company shipped it back to KoRo on dec 18. Been trying to get response from anyone at KoRo since dec 18. Multiple emails and nothing. Now jan 3rd. Unbelievable lack of service and care. Products ordered less the bio oats which were now out of stock finally arrived January 23.

Lots of stuff for not a lot of money. Arrived on time and in full piece from Germany to Italy. Everything is great.

Easy to see the options. The reviews on the product swayed me to pick this advent calendar over other brands.

Second time ordering from KoRo. Really great experience both times, both times the order was over 100 Euros of goods. Goods are high quality and tasty, ordering is straightforward and easy on KoRo’s website, they support a variety of payment methods incl. Paypal, and delivery is super quick (2-3 days) and convenient in Berlin and the suburbs. I also talked to one of their staff in their Schöneberg store some time ago, and she was super friendly, nice, and genuinely helpful.

The products are good, nature oriented, I like to keep on buying. Just have a little confusion about the 5% discount for the next order since I never found any item to show me that I can get a discount. And when I received the box for Mct oil of which the box showed that I can scan to win a price but I still didn’t succeed in registration while scanning.

We are company from Slovenia and we want to order different bulk products. We contacted you at least 10-15 time in the past 1 month, but you are not replying. After one month you finally replied and opened out B2B account, but for some reason some mistake happens when we want to close the order and pay. I've sent 3 mail again to help us finist the order, but no one replies.
I don't really understand you way of doing business because it seem like you are not interested in selling us products for more than 500€..

Does not reply to my complaint when the shippment Said to be delivered somewhere in Germany when my adress is stated on their page. Charged 450 dkk and No reply …

Bulk = less waste, and no need to shop for longer. And the products are good!

Update:
The last products arrived 20 days after order date! It was a very hard birth. I hope their logistic gets better. They have fine products, but this is not the first time logistic failed.

MY ANSWER:
As I have not heard this from customer service about products on the way, can you please help me with a tracking number or ask the Danish customer service to contact me with tracking number?
Until then 2/3 of my paid products are still missing. I have only received 1/3 of the paid products.
Best regards,
Hanne Michelsen
____________

YOUR ANSWER:
Hey, thanks for your feedback. We are very sorry that there were complications with your order. I have seen that our customer service has already sent you the missing products. All the best from your KoRo team :)
_________________
MY FIRST COMPLAINT:

Ordernumber: 11992326
August 29 I ordered a great deal of products.
August 6 I received 1 parcel with only a few of the products, I ordered. I only received one tracking number also.
Same day I did make a Complaint and asked to have the rest resend.
Today Customer service is telling me for the second time, that they are looking for the missing products.
What hinders Koro in just sending the missing products - from stock? Maybe it was not even packed! If they havent found it in two days, will more days do it?
Dear Koro - I hope you can find a better solution than just to look.

Dato for oplevelse: 08. september 2023

Redigér
Besvarelse fra KoRo

I placed an order almost a month ago (2023-07-16) and received a receipt, but realized it was missing some information: the tracking number. The tracking number is necessary for tracking and picking up my parcel, although under "Shipping Status" it states it has shipped. I tried to contact them multiple times to ask about this and later about the slow delivery time. In the course of three weeks I have sent them two "Contact Forms" and an email, but no response. Almost a month has passed now, and I still haven't recivied any response or package. I am really concerned and disappointed, especially because it was a pricey order. Missing information about order, no response from customer service, no package with products and no refund!

Failed delivery, no response to my emails, waiting for a refund but when I read Facebook reviews I doubt I will ever get it! Koro are criminals and fraudsters. DO NOT PURCHASE FROM THEM UNLESS YOU WANT THEM TO STEAL YOUR MONEY AND WASTE YOUR TIME!!!!! 🤬

This is the worst experience I've had with my shopping online! The goods won't arrive at home but somewhere else and they'll tell you to go pick them up. Writing to them is useless, complaining is useless!!!! They're thieves, once they get the money they just don't care.

Mein Anliegen ist teilweise identisch mit Alexia We Kommentar. Ich habe Anfang April bei KoRo bestellt und daraufhin mehrere DHL-Tracking-Nummern (5) erhalten. Kurz darauf erhielt ich eine Benachrichtigung von DHL, dass meine Bestellung unzustellbar sei, da die Adresse auf dem Paket falsch sei. Als ich meine Daten überprüfte, war meine Lieferadresse sowohl auf der Rechnung als auch in meinem Koro-Kundenprofil korrekt angegeben. Daraufhin habe ich mich mit dem Kundenservice ausgetauscht und dieselbe Bestellung mit der Hilfe des Koro-Kundenservice erneut ausgelöst. Meine Lieferadresse wurde doppelt geprüft usw., aber das gleiche Problem trat wieder auf. Die DHL-Pakete hatten wieder die falsche Adresse und konnten nicht zugestellt werden. Ich habe daraufhin den gesamten Vorgang abgebrochen und um Stornierung der Bestellung gebeten.

Leider zieht sich das Problem immer noch hin. Die Bestellung muss auch im Zahlungssystem von Klarnas storniert werden. KoRo hat es fast geschafft, die Bestellung im System von Klarna zu stornieren. Leider stimmt der Rechnungsbetrag nicht mit dem überein, was KoRo zu Beginn an Klarna geschickt hat. Der erstattete Wert ist geringer als der bei Klarna registrierte. Dem System zufolge schulde ich KoRo noch Geld, das Klarna nun eintreiben will. Meine Tage bei Klarna sind also gezählt und ich schulde KoRo noch Geld für die Bestellung, die ich nie erhalten habe. Ich weiß nicht mehr, was ich tun soll, um endlich aus dieser Blase der Verwirrung herauszukommen. Auch wenn ich mit dem Kundenservice E-Mails austauschen konnte, erreiche ich telefonisch niemanden beim Kundenservice. KoRo nimmt keine Privatkundenanrufe in der Warteschleife entgegen und bricht den Anruf nach einer kurzen Ansage "alle Mitarbeiter sind beschäftigt" ab. So einen schlechten Service habe ich noch nie erlebt. Nichts gegen den freundlichen E-Mail-Austausch, aber das hilft mir nicht, wenn ich in einem solchen Ausmaß an ein Serviceproblem gebunden bin, das ich nicht verursacht habe und das nicht von mir abhängt.

In english...
My concern is partly identical to Alexia We comment. I ordered from KoRo at the beginning of April and then received several DHL tracking numbers (5). Shortly thereafter I received notification from DHL that my order was undeliverable due to incorrect address on the package. When I checked my data, my delivery address was correctly displayed on the invoice as well as on my Koro customer profile. I then exchanged with customer service and I re-initiated the same order with KoRo's customer service help. My shipping address was double checked etc, but the same problem came up again. The DHL packages again had the wrong address and could not be delivered. I then stopped the whole process and asked for the order to be cancelled.

Unfortunately, the problem is still dragging on. The order must also be cancelled in the Klarnas payment system. KoRo almost managed to cancel the order in Klarna's system. Unfortunately, the invoice amount does not match what KoRo sent to Klarna at the beginning. The refunded value is less than what is registered with Klarna. According to the system, I still owe money to KoRo, which Klarna now wants to collect. So my days at Klarna are ticking and I still owe money to KoRo for the order I never received. I don't know what to do anymore to finally get out of this bubble of confusion. Even though I have been able to exchange email messages with customer service, I can't reach anyone by phone at customer service. KoRo does not take private customer calls on hold and cancels the call after a short announcement " all employees are busy". I have never experienced such poor service. Nothing against the friendly email exchange but that does not help me if I am tied in such a scale to a service problem a that I have not caused and that does not depend on me.

Hey Team,

I order a lot from you and every time something is damage. I couldn’t filled out dispute and emailed you 2 weeks ago. So far no responds? It makes no sense to send back the whole parcel when only small part is damaged. Your service have been declined. I never filled out any dispute except the last one. It would be great if someone can get back to me and you train your stuff how to pack parcel. I’m not surprised that something gets damage when you put on the top coconut oil.

Alles gut, as always.

Really tasty products, beautiful design and a good company for e-commerce food
I love the products, same as my family. The orders went without any problems and I have no complaints