Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far, there has been no response to any emails I have sent inquiring about shipping. I ordered a Christmas blazer for a function this weekend (ordered 3 weeks ago) and zero update on shipping or whe... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
One star is too many. Garment was a print of a knitting pattern on a cheap nylon top with no fibre content labels. Illegal in the UK. Model shown on website was wearing a gorgeous chunky knitted pa... See more
Company replied
Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.5
Bad
480 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute scam
Absolute scam. Took 2 months to arrive and awful quality. See through pants and shirts. I ordered a 4xl hoodie and it is more like a medium. I ordered a women's 3xl shirt and it's more like an Xl. The designs are nothing like shown on the website and are a low quality blurry print. DO NOT ORDER FROM KORISNA
July 19, 2025
Unprompted review
Reply from Korsina
Dear Addisun,
We sincerely apologize for this inconvenience and any disappointment caused.
We take your feedback very seriously and want to assure you that we have contacted you via the email address associated with your order to address these concerns. We are committed to resolving this issue and ensuring that you are satisfied with the outcome.
Please check your inbox and spam folder for our email. Your satisfaction is our top priority, and we are here to help. We hope to resolve this matter to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
Scammers - don't use!
Scammers - don't use!
Ordered about 6 products off them. Took a month to arrive. Various discrepancies ranging from sizing, product quality (some of them were the same material as fishing nets!), and poor colour transference.
They've displayed zero interest in resolving this matter, insisting that I have to pay to send it back to China despite clear manufacturing defects.
Just avoid, folks - they're clear scammers.
June 4, 2025
Unprompted review
Reply from Korsina
Dear Ian,
It is clear that you have faced significant disappointment, and we sincerely apologize for the inconvenience and frustration this has caused you.
We want to address your concerns regarding the return process. Based on the email address you provided for placing the order, we were unable to find any record of the correspondence.However, we want to assure you that our return address is not in China as you mentioned. We understand the confusion, and we want to resolve this matter as quickly and fairly as possible.
We have contacted you via the email address associated with your order to discuss a satisfactory solution. We are committed to addressing your concerns and ensuring that you are happy with the outcome. Please check your inbox for our email.
We hope you will give us the opportunity to resolve this matter to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
My t-shirt arrived
My t-shirt arrived. Slow delivery but finally came to me. Not so good quality of fabric but good colors
July 17, 2025
Unprompted review
Recently purchased 2 hoodies and a…
Recently purchased 2 hoodies and a shirt. The size is wayyyy off. 3x and it doesnt fit my mom who is a medium. The quality of the fabric is not as advertised cheap and thin. And the graphic is pixilated and poor quality. Waste of 80 bucks. Also long wait but that was expected.
July 16, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are sorry to hear about the issues you've experienced with your recent purchase.We apologize for the inconvenience and frustration this has caused.
Please know that we take your feedback very seriously. We would recommend you get in touch with our customer complaints department directly. They are well-equipped to handle this matter and will work towards providing you with a satisfactory resolution.
Thank you for bringing this to our attention, and we hope to make things right for you.
Best regards,
Customer complaint team
complaint@korsina.com
Horrible quality
Horrible quality. I bought about $250 worth of shirts, bought for the whole family. One shirt came with a "copy" watermark on the graphic. Two of the shirts were completly blurred.
The shipping took 2 months.
And they have a no return policy.
Do not buy from this company!
July 14, 2025
Unprompted review
Reply from Korsina
Dear Lynette,
We truly appreciate your feedback and are sorry to hear about the issues you experienced.
We have checked your order details and found that the actual payment amount was under $200. You can review your billing records to verify. Additionally, the shipping and transit time did not actually take two months. We apologize for any confusion or inconvenience this may have caused.
We are very sorry that the quality of our products did not meet your expectations. Your feedback is important to us, and we will work actively to improve.
Regarding our return policy, we do have a 30-day after-sale policy. Customers can contact us to arrange a return within 30 days of receiving the order. This policy is clearly listed at the bottom of our website. It is possible that you may have missed it.
We have sent you an email regarding the return process. If you want to return the items, please reply to our email. If you haven’t received it, we kindly ask you to contact us at the email address below.We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Customer complaint team
complaint@korsina.com
Don’t give them your time or money.
Do not order from this site and do not listen to their AI generated responses to everyone’s complaints. Took almost 3 months to arrive and it’s a terrible print job on all the items. The hoodie I received is not even the same material or quality shown on their website.
This place is a scam, do not give them your money.
Order placed in April, received in July.
April 19, 2025
Unprompted review
Reply from Korsina
Dear Mike,
Sorry to hear about the issues you’ve encountered with your order.
We have tried to locate your order based on the details you provided, but unfortunately, we are unable to identify it accurately. In order to address your concerns and find a satisfactory solution, we recommend that you contact our Customer Complaints Team directly. They will be able to assist you further and work towards resolving this issue.
Thank you for your cooperation in advance, and we look forward to hearing from you soon.
Best regards,
Customer complaint team
complaint@korsina.com
Not worth that money
Nice design on websites, but terrible quality of printing and material. Not worth that money.
July 6, 2025
Unprompted review
Reply from Korsina
Dear customer,
We sincerely apologize for any dissatisfaction you have experienced.
We are committed to providing high-quality products and exceptional customer service, and it is clear that we fell short in this instance. We would like to work with you to find a satisfactory resolution to this issue.
We recommend that you contact us at the email below. Our team is ready to assist you and will work diligently to propose a solution that meets your expectations. Your satisfaction is our top priority, and we hope to have the opportunity to make things right.
We look forward to resolving this matter to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
I looked at the same shirt from…
I looked at the same shirt from numerous sellers and finally chose this one. First, the quality is top notch and far exceeded my expectations. Second, the print is perfect. It does not fade or blur after machine washing and the size fits perfectly. Third, the recipient loves it. Note: I bought the Large size for a man who normally wears a US Medium. It has some room but is not ridiculously large. I hope the above information is helpful.
June 30, 2025
Unprompted review
Reply from Korsina
Hello,
Thank you so much for your detailed and positive review! We’re really glad to hear that the shirt met your expectations.
Best regards,
Korsina Team
Total Scam
This site is 100% a scam. I have only seen things like this on TikTok; it’s the equivalent of ordering a sweater and receiving a picture of a sweater. Also took 3 months to arrive.
July 5, 2025
Unprompted review
Reply from Korsina
Dear Garett,
Thank you for reaching out and sharing your experience. We are truly sorry to hear that you feel this way about your recent order and the overall process.
We noticed that you have already contacted us via email regarding this issue. Our team has responded to your concerns and is eager to work with you to find a satisfactory resolution. Please kindly check your email for our response. Your feedback is important to us, and we are committed to improving our services based on your experience.
Once again, we apologize for any inconvenience caused and for the delay in receiving your order. We hope that by working together, we can find a solution that meets your expectations.
Best regards,
Customer complaint team
complaint@korsina.com
This shirt came out amazing!
This shirt came out amazing! We were on a time stamp for our vacation and they were quick to respond and help us get it even faster. The material is soft and came out fantastic. Highly recommended!!!! If you’re thinking about getting it, do it.
June 29, 2025
Unprompted review
Reply from Korsina
Hi Elias,
Thank you so much for your wonderful feedback! Your satisfaction truly means a lot to us. We're glad you had a great experience and hope to serve you again in the future!
Best regards,
Korsina Team
I am very happy with my purchase & will definitely order from this seller again.
There was a little delay with tracking that was a little frustrating, but the seller was very receptive to my worries & very helpful. The shirt was better than I expected & my husband loved. The material seems very durable and comfortable. I am very happy with my purchase & will definitely order from this seller again.
June 30, 2025
Unprompted review
Reply from Korsina
Dear Kelley,
Thank you for your kind words and patience! Your feedback means a lot to us.
We’re working on improving our logistics to make tracking smoother. Thank you for your understanding and support!
Best regards,
Korsina Team
Bad quality, bad service
I ordered a product from this site 2 months ago and only just recieved it. On the reference image, the sweatshirt looks good quality - handmade, cotton, etc. however, when i finally recieved my product today, it was 100% polyester and the graphic design genuinely looked like it was printed on a 1990 computer, it's 240p. I am trying to get a full refund currently, and if it is denied (including shipping) I am considering legal action for false advertising. Genuinely horrible.
July 3, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry for the delay in receiving your order and the disappointment with the product quality.
We take your concerns very seriously, especially regarding the discrepancy between the product description and what you received. We want to assure you that we are committed to resolving this issue to your satisfaction.
We highly recommend that you contact our customer complaints department directly with your order information.They will be able to look into your order details more thoroughly and address your concerns about your order.
Thank you for bringing this to our attention. We hope to make this right for you.
Best regards,
Customer complaint team
complaint@korsina.com
These shirts are amazing
These shirts are amazing! I prepared them for my uncle's surprise retirement party. To be honest, everyone raved about their shirts.
June 28, 2025
Unprompted review
Reply from Korsina
Hi,
Thank you for your wonderful review!
Korsina Team
Great shirt, fits perfectly.
Great shirt, fits perfectly. Thin but not see-through. Perfect for Florida weather. Delivery took longer than expected though.
June 29, 2025
Unprompted review
Reply from Korsina
Hello Martin,
Thank you for your review! We're glad the shirt fits well. We apologize for the longer delivery time and appreciate your patience.
Best regards,
Korsina Team
Do not waste your money or time with this company
As with the other reviews here I placed an order with them on April 17th and still haven’t gotten my shirts in the US. I emailed the support email a week ago and no response. I sent a email to the complaint email today and will open a dispute with PayPal if I haven’t gotten it by the start of next week. The tracking updates are useless, just variations of the phase your package is in transit with no mention of where it is or when it will show. First time I have ever did an online review because they are so horrible.
June 28, 2025
Unprompted review
Reply from Korsina
Dear Adrian,
We understand how frustrating it can be to not receive your order in a timely manner.
We have checked our records and found that you contacted our customer team on June 22nd, and we responded to you on the same day. It seems that our response may have been filtered into your spam or junk folder. Please check your email settings to ensure that our emails are not being blocked or filtered out.
Regarding your order, we are pleased to inform you that your package has already arrived in the destination country and is expected to be delivered soon. We sent you an email on June 30th with the latest updates on your order. Please check your inbox for this information.
We apologize for any inconvenience caused and appreciate your patience. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
Customer complaint team
complaint@korsina.com
Ordered for my daughter's birthday
Ordered for my daughter's birthday, checked shipping after 6 days, they claim another 5-10 days and it "will be ready". Shipping time?: "Once it's shipped, the standard delivery time usually takes 2-5 weeks." I canceled the order and now they claim a credit will take 15 to 25 BUSINESS days! Contacted my CC and did an immediate chargeback.
June 21, 2025
Unprompted review
Reply from Korsina
Dear customer,
We understand how important timely delivery and efficient service are, especially for special occasions like your daughter's birthday.
We want to clarify that the refund timeline we provided is an estimate and can vary due to processing times on our end as well as with the banks involved. We appreciate your patience and understanding in this matter.
Your order was canceled on June 27th, and the refund was processed on June 28th. It should already be reflected in your account. Please check your account details to confirm the refund.
If you have any further questions or concerns, feel free to contact us.
Best regards,
Customer complaint team
complaint@korsina.com
Reply from Korsina
Dear customer,
We have reviewed your previous review and noted that the first review was based on the experience on April 22nd, but the second one was on May 14th. Unfortunately, due to the lack of specific and effective information provided in your review, we have been unable to locate your order and offer a solution.
To assist you further, we kindly ask that you provide us with your order number or any relevant order details. This will enable us to quickly identify your order and provide you with the necessary updates and assistance.
Alternatively, you can contact our customer complaint department directly at the email below with your order information.
We appreciate your cooperation in advance as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
Stay away
Stay away! This is a scam from China. You’ll never receive your item. 6 months and still waiting. I’ll dispute the charge.
June 25, 2025
Unprompted review
Reply from Korsina
Dear Mark ,
We are deeply sorry to hear about your concerns and the inconvenience you have experienced.
We would like to clarify that your order was placed on May 13, 2025. You can verify the actual order date by checking your payment records and the confirmation email we sent to you.
Currently, your package is in transit to the destination post office and is expected to enter the final delivery phase soon. We have sent you the detailed logistics information via email. Please check your inbox for the latest updates.
We assure you that we are not a scam and we are committed to ensuring that our customers receive their items. We will continue to monitor the progress of your delivery and will keep you informed of any updates.
Best regards,
Customer complaint team
complaint@korsina.com
6 week delivery is unacceptable
6 week delivery is unacceptable, asked for refund and they said it would take up to a month for a refund. Nightmare company... I'm still awaiting my refund and have started a dispute with my CC company. Advert was on Instagram. Be aware...
June 25, 2025
Unprompted review
Reply from Korsina
Dear Eric,
We are truly sorry to hear about the frustrating experience you have had.
Please know that our usual refund processing time is generally no more than one week. We are puzzled as to why your case has been delayed.
We have checked the information you left in the comment but unfortunately, we couldn't locate your order. In order to investigate this matter thoroughly, could you please contact us directly with your order details via the email address below? We will do our utmost to look into this promptly and resolve it for you as soon as possible.
Thank you for your cooperation and patience.
Best regards,
Customer complaint team
complaint@korsina.com
Scam
Like one of the other reviewers I ordered two shirts over 40 days ago and it just keeps saying they are on their way. It is a total scam. I had ordered items from another Chinese place and they actually were delivered so I thought this would be ok.
May 13, 2025
Unprompted review
Reply from Korsina
Dear William,
We sincerely apologize for the extended delivery time.
We want to assure you that we are doing everything we can to expedite the process. Your order has now been received by the local delivery carrier. We expect it to enter the delivery phase very soon. We have also contacted our logistics partners to urge them to prioritize your package and speed up the delivery process.
If you have any further questions or concerns, please do not hesitate to reach out to us.
Best regards,
Customer complaint team
complaint@korsina.com
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