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Rated 1 out of 5 stars

I ordered their shoes on Black Friday and still have not received them yet as of January 24, 2026, 2 months later. I initiated a credit card dispute after not hearing for an entire month, not even an... See more

Rated 1 out of 5 stars

Shoes are cheap and incredibly tight on toe box. Company is based in Singapore and buyer has to pay for and arrange return shipping for returns and exchanges. Kosen hides this information on the... See more

Company replied

Rated 5 out of 5 stars

Received my Kosen shoes some weeks ago and have been wearing them religiously every night out :) Absolutely love them! I had previously tried different height shoes but found those awkward to walk in.... See more

Rated 1 out of 5 stars

They sent the wrong size, and when I let them know, they said: “We sent you a smaller size because our sizes are larger than those of common sneakers.” Actually, I ordered the correct size (E... See more

Company details

  1. Website Designer

Written by the company

Web agency


Contact info

2.3

Poor

TrustScore 2.5 out of 5

39 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

By Wary Of Kosen Shoes - Fraudulent Experience

I ordered their shoes on Black Friday and still have not received them yet as of January 24, 2026, 2 months later. I initiated a credit card dispute after not hearing for an entire month, not even an order confirmation email; was then told by the company that their stock ran out - fine. I was offered priority shipping + a 20% refund on my order for my experience if I withdrew the dispute. I did and it has been a week now and still have not heard any updates regarding my 20% refund or the shoes. Company has been completely silent.

January 24, 2026
Unprompted review
Rated 1 out of 5 stars

They sent the wrong size

They sent the wrong size, and when I let them know, they said:

“We sent you a smaller size because our sizes are larger than those of common sneakers.”

Actually, I ordered the correct size (EU43) but they arbitrarily sent a different size (EU42) which does not fit. Now they want me to pay for a return despite the fact that it was their error!

Totally unacceptable.

November 10, 2023
Unprompted review
Rated 3 out of 5 stars

Heel slips out of shoe. Not deep enough.

Everything was good except for problem in the title.

August 20, 2023
VayaWebs logo

Reply from VayaWebs

Hi! We're sorry it didn't fit you perfectly. You can try a larger size so that it doesn't happen. Thank you. The Kosen Team

Rated 1 out of 5 stars

They are like cloth on the heal side

They are like cloth on the heal side
So not sturdy at all. They might fall apart anytime.

August 15, 2023
VayaWebs logo

Reply from VayaWebs

Hi Ron. Could you please send us to info@kosenshoes.com some video or photo to see what happened? We are constantly improving our materials, so it shouldn't happen. Thank you. The Kosen Team.

Rated 1 out of 5 stars

cheap bad hurt

cheap, uncomfortable and blow after a short period of wear

August 13, 2023
VayaWebs logo

Reply from VayaWebs

Hi Dario. Could you please write to us at info@kosenshoes.com and let us know what the problem was so we can try to solve it in the best possible way? We are constantly improving the quality and comfort of our shoes. Thank you. The Kosen Team.

Rated 1 out of 5 stars

Very bad quality!

Very bad quality!
If you want to send the shoes back, the seller will say to you, send the shoes to so Singapore. The costs for shipping is over the price for the shoes!

It’s scam!

August 10, 2023
VayaWebs logo

Reply from VayaWebs

Hello Emra. We are very sorry to hear that the quality is not what you expected, could you please write to us at info@kosenshoes.com detailing the quality problem and attaching a video or photo? We are constantly working on improving our sneakers, so surely we can find a solution. As for shipping, our warehouse is located in Singapore as it is one of the best locations to ship worldwide, and as we offer free shipping, we cannot assume the cost of return shipping. We hope you understand. Thank you. The Kosen Team.

Rated 1 out of 5 stars

Poor product, shady company

Shoes are cheap and incredibly tight on toe box.

Company is based in Singapore and buyer has to pay for and arrange return shipping for returns and exchanges. Kosen hides this information on their returns/exchanges page.

Their website also suggests they have a 5/5 TrustPilot score, when the actual score is 3.7/5. Majority of recent reviews are negative. Shady.

September 1, 2023
Unprompted review
VayaWebs logo

Reply from VayaWebs

Hi Adam. We are very sorry to hear that the quality is not what you expected, could you please write to us at info@kosenshoes.com detailing the quality problem and attaching a video or photo? We are constantly working on improving our shoes, so surely we can find a solution. As for shipping, our warehouse is located in Singapore as it is one of the best locations to ship worldwide, and as we offer free shipping, we cannot assume the cost of return shipping. We hope you understand. Thank you. The Kosen Team.

Rated 1 out of 5 stars

It’s a bad quality… and send Back…

It’s a bad quality… and send Back 50€?!!! It’s Not Good be careful!!!!

August 30, 2023
Unprompted review
VayaWebs logo

Reply from VayaWebs

Hi Eduard,

We are very sorry to hear that the product doesn't meet your expectations, would you be so kind as to send us an email to info@kosenshoes.com indicating the reason? As for the cost of shipping back to our warehouse, I'm sure you can find cheaper options. Because we make the effort to offer free shipping worldwide, we can't also assume the cost of return shipping. We hope you understand.

Thank you very much,

The Kosen Team

Rated 5 out of 5 stars

100% recommended

Wonderful! I bought the same size that I usually wear and they fit me perfectly, they adapt very well to the foot. The internal insole is very comfortable to wear them regularly. I am delighted!

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

Comfort and confidence!

These height-increasing shoes are a game-changer! Comfort is unmatched, and the added height boosts confidence instantly. A must-have for anyone wanting to step up their style and self-assurance.

August 18, 2023
Unprompted review
Rated 1 out of 5 stars

I got the wrong size and if I need to…

I got the wrong size and if I need to do an exchange I need to pay for shipping.

August 1, 2023
VayaWebs logo

Reply from VayaWebs

Hi Ivan! The size we sent you is the one you chose, you can check it with the SKU that appears on the shoe box, but due to a production error, it appears one number less on the outsole. Sorry for the confusion.

Rated 1 out of 5 stars

the shoes really suck

the shoes really suck . and the glue was showing at seams . garbage shoes . so uncomfortable too .

August 11, 2023
VayaWebs logo

Reply from VayaWebs

Hi! Could you send us to info@kosenshoes.com some video or photo showing the sneakers so we can help you as best as possible?

Rated 5 out of 5 stars

Love my new Kosen shoes :)

I decided to give it a try and I’m very happy with the result. The shoes make me look taller without anyone noticing. They are comfortable and I like the style .
I wish they had more variety in colors tho.
I would recommended to anyone !.!.

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase!

Received my Kosen shoes some weeks ago and have been wearing them religiously every night out :) Absolutely love them! I had previously tried different height shoes but found those awkward to walk in. The Kosen shoes though are super comfy and you can’t really tell that there is an added height, which is the whole point. Also, I’ve gotta give them credit for the quick responses whenever I got in touch with them. All in all, very happy with my purchase and I’m now looking forward to see what they release next.

July 5, 2023
Unprompted review

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