I bought the Rochelle bikini top and bottoms in the ruched red/orange floral pattern. Bottoms are the cutest things ever, and they make your legs and booty look fantastic. Top is great as well, I real... See more
Company replied
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See what reviewers are saying
I ordered the new suki skirt when it arrived it has holes on the sides of the skirt the design was really great though. I emailed them that I wanted to exchange for the same item. To be fair communica... See more
My bikini is amazing. The ribbing of the material and colours were beautiful and the overall quality is so good! I thought the bottoms would be too small but they were actually really flattering. My... See more
Company replied
Sizing was difficult and the way it fit was different from the images on the website. Returned my first set of bikinis and got a store credit,I used that to get a different underwear, thinking it woul... See more
Company details
Written by the company
Australian-Designed Swimwear Label. Designed with Flattering Fits and Cheeky Cuts. Shop now: kotomi.com.au
Contact info
Melbourne, Australia
- hello@kotomi.com.au
- kotomiswim.com.au
3.5
Average
405 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Obsessed with all these products!
November 15, 2021
Reply from Kotomi Swim
Hey Chloe!
Thank you so much for your review - enjoy your new Kotomi pieces! 🤗
Big hugs,
Livia xx
Still didn’t receive my order from 12th of october…
Still didn’t receive my
November 12, 2021
Unprompted review
Reply from Kotomi Swim
Hey Esmee!
I hope you have been well!
I just checked the tracking and it seems that your parcel is still on it's way to you and most likely held up at an Australia Post facility.
Unfortunately it has been a common occurrence as of late due to a hold up at the ports :(
With situations like this, how fast a parcel is delivered really lies outside of our control.
If there is no further movement in tracking within the next 7 business days feel free to reach out again and I can look into this further for you!
I am incredibly sorry for any inconvenience caused! 😫
Livia xx
Reply from Kotomi Swim
Hey Allanah!
Loveee that for you! Enjoy your Kotomi pieces and remember to tag us in your socials for a chance to be reposted 😘
Big hugs,
Livia xx
Amazing products and service!!
November 10, 2021
Reply from Kotomi Swim
Hey Holly!
Thank you for your review! ♥️
Much love, Livia xx
Best customer service and elegant intimates
Firstly, I want to say thank you to the customer service team for the process of my return. Despite the postage delays, they were fast and had really good communication. The intimates are absolutely stunning, elegant and are made of high quality. I will be purchasing again. Thank you x
November 7, 2021
Reply from Kotomi Swim
Hey Brianna-lee!
Wow thank you so much for your kind words! 😩😩 Enjoy your new intimates!♥️
Much love, Livia xx
Amazing products!
November 2, 2021
Reply from Kotomi Swim
Hey Chelsey! Thank you for your review! ♥️ Much love, Livia xx
Amazing quality and beautiful material
Amazing quality and beautiful material! Will definitely be purchasing more bikinis 😍
November 2, 2021
Reply from Kotomi Swim
Hey Isabella!
Thank you so much for your review! Cannot wait for you to shop with us again in the future ♥️
Much love,
Livia xx
It still hasn’t arrived
October 26, 2021
Reply from Kotomi Swim
Hey Ella!
Thank you for getting in touch! I just tracked your parcel and it seems to have been delivered 😘
Feel free to let me know if there were any other issues and concerns.
Livia xx
Amazing pieces
Amazing pieces! Colour is beautiful and material feels so luxe! Love the gold plate branding.
October 25, 2021
Reply from Kotomi Swim
Hey Hannah!
Thank you for leaving a review - enjoy your new Kotomi pieces! ♥️
Much love,
Livia xx
Super good customer service!
October 23, 2021
Reply from Kotomi Swim
Hey Emma!
Thank you for leaving a review - enjoy your new Kotomi pieces! ♥️
Much love,
Livia xx
Reply from Kotomi Swim
Hey Jessica,
Thank you for leaving a review - enjoy your new Kotomi pieces! ♥️
Much love,
Livia xx
Excellent fast service!
Excellent, fast service!
Madi helped me so much to change my order and I still received my package super fast!
October 19, 2021
Reply from Kotomi Swim
Hey Matilda,
Thank you for leaving a review - enjoy your new Kotomi pieces! ♥️
Much love,
Livia xx
Love love love
Love love love the swimwear. I have purchased 4 or 5 Jasmine Tops, a boob tube, and a Jasmine bottom and happy with all of them. The Jasmine top is so comfortable and supportive and the bottoms, despite being ‘cheeky’, are still comfortable too.
I am a size 10B and have bought XS and S tops with the XS being a bit tighter and the S looser. I like both fits hence both sizes. And I am a S in the bottom and fits perfect. Sizing is accurate.
It is a more of a pricey brand but once you purchase a piece you can appreciate why😍
If your not sure on purchasing, get a piece on sale, that’s what I did 🤷🏼♀️
October 17, 2021
Reply from Kotomi Swim
Ahhhh Sophie! Cannot thank you enough for taking the time to leave a review!
Enjoy your new Kotomi pieces - hope to see you shopping with us in the future 😘😘
Big hugs,
Livia xx
In love 😍
Kotomi is absolutely amazing - Not only is their swimwear gorgeous but their customer service is impeccable 🙌🏼 Recommend!!!!
October 16, 2021
Reply from Kotomi Swim
Hey Tash!
Thank you so much for your positive review! Enjoy your new swimmers 😘😘
Much love,
Livia xx
Love the bikini so much!
October 15, 2021
Reply from Kotomi Swim
Hey Kelly,
Love your review even more! 😘
Thank you so much for taking the time out of your day to leave a review!
Big hugs,
Livia xx
My bikini was amazing
My bikini is amazing. The ribbing of the material and colours were beautiful and the overall quality is so good! I thought the bottoms would be too small but they were actually really flattering.
My only problem was that despite sizing up, the bikini top cup size was still quite small and causes some overhang. But other than that, couldn't fault them.
October 13, 2021
Reply from Kotomi Swim
Hey Ciara!
Thank you so much for submitting a review!
We have taken your feedback on board and have increased the cup volume of the 'Rochelle bikini top' in an attempt to fix said overhang! 😘
Therefore future Rochelle bikini tops in new collections as well as restocks should cover more of the bust!
Your review means the world to us - hope to see you shopping with us in the future ♥️
Big hugs,
Livia xx
Great quality and true to size.
October 7, 2021
Reply from Kotomi Swim
Hi KP,
Thank you so much for taking the time to leave your review!
Enjoy your new Kotomi pieces :)
Much love,
Angie x
- Kotomi Swim
Reply from Kotomi Swim
Hi Kristy,
Thank you so much for taking the time to leave your review :)
Enjoy your summer in your new Kotomi pieces!
Much love,
Angie x
- Kotomi Swim
Such lovely staff !!
The service was amazing, I messaged Kotomi on instagram with questions about sizing and I received reply almost instantly. The staff members were so polite and helpful !
October 6, 2021
Reply from Kotomi Swim
Hi Tahlia,
Customer services means the world to us so it is so your kind words are so appreciated! Enjoy your Kotomi pieces :)
Much love,
Angie x
Love the colour and amazing material
Love the colour and amazing material, will definitely be shopping with Kotomi again.
October 4, 2021
Reply from Kotomi Swim
Hi Laura,
Thank you for your kind words! So happy to hear that you love your Kotomi pieces :)
Much love,
Angie
- Kotomi Swim x
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