Kenya Power Reviews 

From blackouts to prices, this company misuses it's monopoly. Not to mention how awful the customer care experience is.

Been without power for 6 days. No news, no updates, been calling them multiple times daily, someone says “we’ll call you back with an update”, and nobody ever does. 6 days without power and no communication - ridiculous.

Their response time is quite long especially on their toll number and twitter pages.However they are prompt to deal with the issue as soon as posiible

At Turtle Bay in Watamu, one of the most touristic areas in all of Kenya, we remained without electricity for more than 30 hours: an unheard of disgrace.

Kenya Power is the main power distributor in Kenya and millions of Kenyan's depend on it. The down side is that support to power interruption is very slow. Also customers in remote areas are yet to get power distributed to there area.

Shit service... literally once to twice a week...power is off...over and over in a single day. The company is incompetent and pathetic.

The incompetence with this company is staggering, multiple days waking up with no power. Horrible infrastructure, response times and customer service. If they all disappeared nobody would notice or care, it isn't like they do their one job

It is the worst ever company I have transcated with so far. Their customer services is 100% unreliable and poor. NKT!

1 Star its to much for this Unprofessionel Companie!!!!
Many Times 8 Hour no Elektrik, all my Meat go to the Trash!!! KPL pay me the 20000????
Area Nyali, Maweni, Annex Estate!

At ruaka roundabout just at jabulani apartments inside the rough road everytime when it's raining the wires burst out this is the 4th time and afterwards power is out.I think you guys should check cause we don't feel safe honestly

KPLC customer care has to be the absolute worst in the world. Their agents are unbelievably rude, completely devoid of empathy, and their response time is a total joke. If there’s a hardware issue, brace yourself; you’ll wait for weeks. We’ve been stuck with a faulty transformer for days, and not a single person at KPLC seems remotely bothered. It’s honestly disgraceful.

I stay in Kisumu Okore estate, we did not have electricity from Saturday evening 4/10/2025 to 8/10/2025. Those are 3 good days with no electricity after filling several complaints with reference number.
At last they came and the issue was sorted in less than a minute.
If the issue took less than a minute I believe we could have electricity earlier than Sunday. So for me that was very incompetent of them. They could have done better and responded on time.

One of the most corrupt company in the country. The field staff are always asking for bribes and the armchair supervisors are inefficient. The company is a monopoly that should be making huge profits and yet its poor management and corrupt field officers are hemorrhaging the company to death. Stop disconnecting power without prior warning

Absolutely no customer service. And billing almost 10000 units a month for a two person household. Instead of responding to customers complaints they disconnect. No response of management to our letters despite their policy to respond within 3days.
Malindi office is the worst. Customers wait for hours in front of closed doors

We are here in Diani / Ngori without electricity for 3 good days.

Our foods are spoiled, we dont have water and the businesses cant operate!!!

Kenya Power employees are lying to us daily about support and they will fix it!

We are seriously fed up here with your company and the way you guys operate the company!

This totally inacceptable

Worst company EVER!

A transformer broke down in Kiminini area kitale four weeks ago, despite several calls,to kitale branch, the unreliable staff give false assurance that by the end the day it will be sorted it has been
4 weeks of darkness and suffering, can the best performing minister in the broad based government come to our rescue over to you Opiyo wandayi,

I called their customer service more than 20 time (mind you this is not the first time) and in the end no-one picked up. I also messaged them on WhatsApp they replied after 48 hours....kplc customer service is a scam...it doesn't exist. I don't know how they do their kpi's because they are doing absolutely nothing

Absolutely useless..get solar..they turn the power off constantly and lie when you call to find out why...just don't do anything with kenya power you are better off with candles

Terrible Customer Service & Unreliable Power Supply Kenya Power is by far the worst utility company I’ve ever seen. Their customer service is non-existent—they never respond to complaints, and when they do, it’s just empty promises. Power outages are frequent, sometimes lasting for hours or even days, with no proper communication or updates. Trying to reach them through their helplines or social media is a complete waste of time. For a company that holds a monopoly on electricity distribution, the level of inefficiency and negligence is shocking. It’s frustrating to see customers being ignored despite paying high bills for unreliable service. Kenya Power seriously needs to improve or allow competition so that consumers have better options.

I have to put at least 1 star but is too much for this company. No customer service, no answer, no competency. The power is off several times per day, each day..if not off for the whole day. If you go to their office their employees confirm that the company is not taking care about the problem. None is taking care of anything.if you enter a claim nobody contact you, you have only to wait hoping for a miracle. They are lucky because they are the only one supplier of power in Kenya.