Kraken Bracelets Reviews 

295
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Made in China Alibaba nautical bracelets I never should of ordered from kraken terrible quality why can’t you manufacture your own bracelets instead of charging £15 for a £1 bracelet

Rated 5 out of 5 stars

Great company, really quick and efficient. I ordered a wrong size on one bracelet so sent back with prepaid card. Sorted with new size bracelet and returned in 48 hours, awesome service. Bracelets fan... See more

Company replied

Rated 5 out of 5 stars

I ordered a bracelet in mid Febuary. Unfortunately it did not arrive so I contacted the support team. I received a very quick response by Ed who after making sure the address was correct sent a repla... See more

Rated 5 out of 5 stars

I own 2 bracelets now from Kraken and they're both amazing in aesthetic and quality. The customer service is also incredible, I received a size that was slightly too large for my wrist and it was so... See more

Company details

  1. Jewelry Store

Written by the company

We sell men's UK nylon nautical shackle bracelets inspired by the Sea. Made for the average Sea Dog! We are based in the UK and ship using 1st class Royal Mail next day delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

295 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(295)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab products

Very happy with company and my purchases . Had one issue which was rectified very quickly and easily . Latest bracelet is very good and comfortable .

October 29, 2023
Rated 4 out of 5 stars

Great but could of been better

Great but could of been better, no replies from customer service, eventually it was sorted, never had a previous problem as 12 bracelets would suggest.
Hopefully a one of, still great products and will still buy more
Steven

October 27, 2023
Rated 5 out of 5 stars

Had to return an item purchased

Had to return an item purchased. Replied to my message really quickly and advised what I needed to do and my replacement turned up straight away. Great service and company to work with.

October 18, 2023
Rated 1 out of 5 stars

Absolutely shocking service

Absolutely shocking service, avoid at all costs!
Claimed next day delivery, after three weeks and no reply from multiple emails to customer support , I contacted pay-pal to request a refund, and surprise surprise they sent the item out, still no contact from the supplier.
Reading other reviews it would appear that this is a common theme

October 24, 2023
Rated 4 out of 5 stars

Nice items

Only use the once and found their sizing to be a little bit off as item purchased was too big for my wrist. I could have sent it back, but the process seemed lengthy and confusing.

February 17, 2023
Rated 4 out of 5 stars

A super product BUT.....

This is going to be a difficult review to write. The Bracelet (I finally ended up with a Siren) is not just good but great - I love it to bits and it has already had lots of days out afloat on my boat (even in winter). As a quality product I'd happily recommend it. BUT - getting it was a nightmare as non-arrival, a change of item (they had run out of my chosen item) and then very slow responses to my emails left me thinking that this was actually a scam. It would be a shame if a nice product got dragged down by poor customer service. If it wasn't for this, I'd have happily given it 5 stars!

October 18, 2023
Rated 1 out of 5 stars

They sent wrong size and now no communications

Ordered two Bracelets in size Med they sent one of them is size Large have now sent them 5 emails and tried an email from another account just in case they were going into their junk. No response at all. No tel number so will now take it up with my bank. Product and delivery was ok but their communications are non existent. Be warned.

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Prompt refund

I ordered a bracelet in the small size. It arrived very promptly and as advertised. Sadly because I have really small wrists it was too big. I returned it and was refunded without quibble and promptly. This is obviously an ethical business. Such a shame I wasn't able to wear the bracelet.

September 27, 2023

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