KRD Catering Reviews 103

Equipment arrived not working correctly. Customer support was awful. They don’t respond and have refused to replace the equipment. Now going to small claims court.

Item delivered fast and in good order. Thank you

Great Company.
Quality Products
Good Value for Money

Yes there cheap but Customer service is abysmal got laughed at for saying customer service was not good. 6-8 week lead time for an oven element thats not even six months old.
How can a working kitchen wait 6-8 weeks for an oven it needs every day.
So as the saying goes buy cheap buy twice true in this case.
Will never use again.

Never purchase any products from this company.
I bought a glass cabinet. It arrived flat packed with a hammer to assemble, yes a hammer, what could go wrong????
It was a faulty product from the start and they would not send a return label for me to return after 25 calls and email. DHL wanted £100 to return and I wasn’t willing to loose more money.
They will sell u faulty, useless rubbish and charge you hundreds of pounds.
Please save yourself the hassle and don’t buy anything.

Quick turnaround. Item as described. No issues with product months later. Better value than elsewhere. Would recommend A++++

The microwave is exactly how I was expecting, the delivery was on point and the service was great, we will be ordering from you again

Good quality products

Misaligned sales equipment Not that they hold on stock .
Sending damaged equipment with no help whatsoever .

Good products !

Fantatsic service and great quality catering equipment

We frequently receive damaged items, when ever we order and the main issue is that after we place an order, we are notified days later that the items are out of stock and refunded. This results in unnecessary delays and wasted time.

The item is only 5 months old and the fuse burnt out and burnt my socket, if it had not been noticed then my entire premises could have been burnt down.

Sent out a heavy appliance with no protective packaging which got damaged in transit twice. Was told to send back at my own cost which I did £50…. No refund given despite being sent time stamped evidence of damage during delivery. Won’t answer emails or phone. Contacted trading standards and getting in touch with my bank to revoke payment! Seems I’m not the only one

Poor customer service 2 items broke after a few weeks of purchasing advised they wouldn't replace one turned up with no feet wouldn't advise people to buy from here

Ordered a glass display unit . Came in shattered pieces. So far they have refused a refund , took the item away and then sent it back . The same broken unit ! Never experienced anything like it. saying we refused a replacement item so we are to be blame ….!

I purchased an oven that turned out not to work. After contacting the seller, I was told to reach out to the manufacturer (Blue Seal) directly. Blue Seal then informed me that I wasn’t eligible for warranty coverage because I wasn’t the original owner. I later found out the original purchaser sold the oven to KRD Catering before it reached me.

KRD Catering refused to help, and despite multiple emails and phone calls for advice and support, I received no meaningful response. It’s been an extremely frustrating experience. This company seems more interested in making a quick sale than in standing behind the products they sell. Be careful — they clearly don’t take responsibility if you end up with a faulty product.

⭐ 1/5 – Very disappointing experience with KRD Catering Equipment

My experience with KRD Catering Equipment was far below expectations. Communication was slow, updates were vague, and getting any meaningful support felt like pulling teeth. What should have been a straightforward process turned into a frustrating back‑and‑forth with little urgency or accountability from their side. I even had to call China for support as they didnt know anything themselves.

The service felt disorganised, and at times it seemed like no one was actually taking ownership of the issue. After this experience, I wouldn’t feel confident ordering from them again.

Bought a baine Marie that leaked and they wanted me to set it up and video the leak before they’d refund me and the customer service team are rude , don’t spend your money here lots of better companies