Terrible after sales service and promised delivery which is not lived up to
Bought an item from Krea.fr via Maison du Monde and immediately received a message from Krea.fr that the item had been registered as a sale and soon hereafter that it had been delivered to the delivery agent. Hereafter no news…
A week later - without being able to contact Krea.fr as the number in their e-mail confirmation is out of order, I have received a message that the item will be delivered tomorrow… A delay that no one had warned me about.
krea.fr and maison du monde have a terrible after sales service !
Reply from Krea
Hello,
We’re sorry to read your review, which does not reflect the experience we strive to provide.
Your order was received on 30/06 and shipped the very next day, on 01/07. Since then, it has been in the hands of the carrier, an external service provider. As stated at the time of purchase, delivery takes 4 to 5 business days (excluding weekends). We apologize for the slight delay — occasional issues can arise, especially during busy periods.
The tracking link was sent to you so you could follow your parcel in real time.
Our customer service team can be reached at +33 (0)7 52 02 77 00 (this number is working). As a small team, there may sometimes be a short delay in response, but we are also available via email, live chat, our contact form, or through Maisons du Monde.
We hope your order meets your expectations upon arrival and remain available for any further assistance.
Best regards,
The Krea.fr Team