Kristallrummet Smycken och Stenar Reviews 8,375

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Great experience with Kristallrummet! I’m very happy with my cat’s eye bracelet. The stones are beautiful, natural-looking, and clearly high quality. The product fully matched the description and was... See more

Company replied

Rated 5 out of 5 stars

Very high quality crystals and gemstones for an attractive price. Every stone that I ordered exceeded my expectation and felt like it was selected just for me

Company replied

Rated 4 out of 5 stars

Great quality of crystals. I wish that the delivery time would be faster in future. It took about 1 week to get the crystals. Good customer service. The customer service staff responded to my emails p... See more

Company replied

Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Gift Shop
  4. Hobby Store

Written by the company

Kristallrummet AB startade 1990 med en smycke- och stenbutik i Gamla Stan på Västerlånggatan 21 i Stockholm. Nu har vi även en butik på Hökens gata 6 på Södermalm. Vi utvecklades snabbt till att bli ledande inom försäljning av smycken och presenter med kristaller, stenar, bärnsten och med andliga eller nyskapande värden. Vi har återförsäljare i hela norden samt två butiker i Stockholm och en internetbutik sedan 1999. Vår glädje är din glädje!

Vi vill att du ska vara nöjd!

Written by the company

Snabb frakt
Du får dina smycken, presenter och stenar inom 3 till 5 dagar.
Personlig service
Vi bryr oss om att du är nöjd! Vi hör av oss om det finns frågetecken i din order. Om produkter är slut erbjuder vi andra liknande produkter för att du ska få vad du vill ha!
59 kr i frakt, gratis frakt över 500 kr
Just nu 59 kr med registrerad frakt!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great experience with Kristallrummet!

Great experience with Kristallrummet!
I’m very happy with my cat’s eye bracelet. The stones are beautiful, natural-looking, and clearly high quality. The product fully matched the description and was carefully presented. Fast delivery and a nice personal touch with the packaging. You can really feel the passion and care behind the products. I will definitely shop here again. Highly recommended!

January 8, 2026
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Reply from Kristallrummet Smycken och Stenar

❤️

Rated 1 out of 5 stars

I ordered crystals and got them all in a jumble

I ordered crystals and got them all in a jumble with no labeling. I’m not very good at crystals and can’t really separate them. I’m really surprised that a well established store like this don’t lable the stones and put them in different little bags. Now it will take quite some time to figure out their names as I bought a lot and they resemble each other.

December 12, 2025
Unprompted review
Kristallrummet Smycken och Stenar logo

Reply from Kristallrummet Smycken och Stenar

Hi Nina,

I'm sorry about this, we usually separate the all-black stones that are really difficult to distinguish and write names.
Otherwise we don't do that, but you are more than welcome to take a photo of your stones and email us and we will of course help with naming.
On the website we also have a Crystal Library where you can look, both names and meanings.

Warm regards
Martina Kristallrummet

Rated 5 out of 5 stars

Very high quality crystals and…

Very high quality crystals and gemstones for an attractive price. Every stone that I ordered exceeded my expectation and felt like it was selected just for me

October 6, 2025
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Reply from Kristallrummet Smycken och Stenar

❤️

Rated 5 out of 5 stars

I bought a few items from these people…

Kristallrummet fixed the problem but it took a long time.

April 10, 2024
Unprompted review
Kristallrummet Smycken och Stenar logo

Reply from Kristallrummet Smycken och Stenar

Hello!

We would really appreciate it if you could email us again just in case.
We always respond to all emails we receive, it may be that your email didn't make it all the way.
I can't find your name or order number so we can reach you from here.
But of course we do not want you to be dissatisfied and we would like to help you with this.
So feel free to send an email to kundtjanst@kristallrummet.se

Best regards,
Kristallrummet

Rated 1 out of 5 stars

Unsatisfied service

The product size changed before and after purchase

April 8, 2024
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Reply from Kristallrummet Smycken och Stenar

Hello Vijay,

Can you send us an e-mail to kundtjänst, so can we help you with this.

Best regards,
Kristallrummet

Rated 3 out of 5 stars

A disappointment

The raw amethist necklace that arrived at my home did not look like the one that's beeing advertised with. To big, raw, and heavy no color just not useful as a necklace.
I did have a good experience with customer service afterwards beeing able to send it back and be refunded.

January 10, 2024
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Reply from Kristallrummet Smycken och Stenar

Hello,

You are welcome to contact us at customer service and we will help you with this.

Best regards,
Kristallrummet

Rated 5 out of 5 stars

Loved them

Loved them, the bracelets i bought are exactly what I expected them to be. Really good prices also

November 30, 2023
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Reply from Kristallrummet Smycken och Stenar

💕

Rated 4 out of 5 stars

Great quality of crystals

Great quality of crystals. I wish that the delivery time would be faster in future. It took about 1 week to get the crystals. Good customer service. The customer service staff responded to my emails promptly.

October 31, 2023
Kristallrummet Smycken och Stenar logo

Reply from Kristallrummet Smycken och Stenar

💕

Rated 5 out of 5 stars

Braa

Bra 👍 👍👍👍👍👍👍👍

September 11, 2023
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Reply from Kristallrummet Smycken och Stenar

💕

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