The support from Krystal with any technical or billing query is exceptional. I don't think I have ever experienced better customer service. You get to speak to a real human without having to wait for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Krystal for nearly ten years now, and I don't want my 10th anniversary to pass without thanking them for their outstanding support over that time. I spent weeks carefully selecting... See more
Amazing website, go above and beyond for customers. Extremely simple website transfer process. To notch customer service. Great UI that is appreciated. Moved from DreamHost after they deleted my MX re... See more
Company replied
Been with this hosting company for over 10 years. Before used another big name from the states. The difference is undeniable. These guys are ace. Never any issues or concerns. Very helpful and caring... See more
Company details
Written by the company
Premium UK-based web hosting and cloud services that are here to support you and the planet. Started in 2002, we've become the largest independent web host in the UK, always striving to be honest, reliable, and personal. Our hosting is designed to provide all businesses, whether just starting out or built-to-scale enterprises, with what they need for a fast, secure and successful online presence. Our data centres run entirely on renewable energy, from London to Phoenix to Amsterdam, using best-in-class hardware and cutting-edge security, as well as our home-grown public cloud solution – Katapult. We're also focused on making the world a better place, both environmentally and socially. We're a proud member of B Corp, 1% For The Planet, and Business Declares, and are ISO 27001:2022 certified. Through our reliable hosting, our award-winning support, or our powerful cloud services, Krystal is here to help make the world a better place, one website at a time.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- 020 80 50 1337
- contact@krystal.io
- krystal.io
First Month Free - Managed Wordpress
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good performance with UK-based servers
Good performance with UK-based servers. I’m using managed WordPress services from Krystal.io for my clients' websites.
The support team is also very quick and efficient in responding to and resolving issues.
November 13, 2025
Unprompted review
Reply from Krystal Hosting
Hello Oguzhan! We're absolutely delighted you're enjoying our Managed WordPress, and that you've had great service from our support team. Thank you for your review!
This hosting company have been excellent
This hosting company have been absolutely brilliant, it's so good to know that, behind all our client sites, we have a reliable, stable and responsive host.
TR.
November 8, 2025
Unprompted review
Reply from Krystal Hosting
Hello Terrance – thank you so much for your review! We're glad that we've been a great host for your clients.
Very helpful under difficult circumstances
Very helpful and compassionate regarding sorting out an urgent domain renewal for an account holder that had passed away. Thank you for your speedy resolution.
November 3, 2025
Unprompted review
Reply from Krystal Hosting
Hello Gad, we were very happy to help you with this situation. Thank you so much for your review.
Amazing customer service
Krystal's customer service is absolutely amazing. I'm not a technical person and they've helped me so much with setting up my website and emails. I would highly recommend.
November 9, 2025
Unprompted review
Reply from Krystal Hosting
Hi Danielle, thank you for your review! We're glad we were able to help you set up everything!
I am extremely happy with service from Krystal Hosting, and will continue to use them for my domain management and mail hosting.
Krystal Hosting has been extremely reliable over the years I have used them for domain management and mail hosting.
Not only has their reliability and efficiency been superb, but over the years I have had consistenly excellent service from their support team when I have needed assistance.
My experience of Krystal Hosting over the years has been that of exemplary service and support!
November 9, 2025
Unprompted review
Reply from Krystal Hosting
Hi Harry, we're so glad to have helped you over the years. Thank you so much for your review!
Amazing service & Customer service.
Amazing website, go above and beyond for customers. Extremely simple website transfer process. To notch customer service. Great UI that is appreciated. Moved from DreamHost after they deleted my MX records because I didnt want to pay for Google WorkSpace plus through them and wanted to directly pay to Google, for multiple reasons. Krystal Hosting has all you need, many plans, room for growth, live chat (only downside being it not 24/7) - but they do 24/7 emergency phone support which is great. But tickets are responded to way well within 24 hours. Im happy. Fits well into my work flow. ill be happy to stay with them
October 25, 2025
Unprompted review
Reply from Krystal Hosting
Hello there! We're glad we were able to help you with everything, and we're glad your site migration went so smoothly. Thank you for your review!
Very helpful staff.
November 7, 2025
Unprompted review
Reply from Krystal Hosting
Hi Jean! We're happy to help! Thank you so much for your review.
Excellent support
Every time a support ticket is raised, the team resolves the issue promptly.
October 30, 2025
Unprompted review
Reply from Krystal Hosting
Hi Anil, thank you so much for your review. We're glad that we were able to help so quickly!
Why waste your time elsewhere
Why waste your time elsewhere? Join Krystal and deal with 'people' not machines that say they are your personal BOT.
Once you join, you will never leave.
It is the only company that accepts most of us are not very bright and so they repair and correct all the mistakes we make with out having to be asked.
Amazing company.
November 7, 2025
Unprompted review
Reply from Krystal Hosting
Hi Paul – thank you so much for your review! We're glad we were able to help!
Amazing company, highly recommended
Great company, worked with them for years. The support AND value is incredible
November 6, 2025
Unprompted review
Reply from Krystal Hosting
Hi James! Thank you so much, we're glad you've been with us all these years. Thank you for your review!
Reliable hosting experience
I am with the company for over 2 years after some terrible experience with the previous host. It was largely uneventful time, allowing me to focus on what really matters instead. Recommended
November 6, 2025
Unprompted review
Reply from Krystal Hosting
Hello DTR – we're glad to hear we've been able to help you over these years, and that you haven't had to worry about your hosting at all. Thank you for your review!
Invaluable assistance.
Invaluable assistance instantly available.
Many thanks to Mathew for his patience, expertise and help.
November 6, 2025
Unprompted review
Reply from Krystal Hosting
Hi Robert, thank you very much! We're glad Matthew was able to help, and we'll let him know. Thank you for your review!
Amazing support from a great team
Amazing support from a great team.
With speedy response times and a helpful attitude.
Many thanks
October 25, 2025
Unprompted review
Reply from Krystal Hosting
Hi Vincent – thank you for your review! We're glad to hear we could help, and we'll let the team know.
Just moved my website to Krystal and…
Just moved my website to Krystal and cant say enough good things about them. The transition was quick, smooth, and the communication was excellent. Highly recommended.
November 1, 2025
Unprompted review
Reply from Krystal Hosting
HI Doug – we're delighted to hear that your migration went smoothly. Thank you for your review!
Easy to use portal and great support
Easy to use portal and great support. What more could you ask for?
October 28, 2025
Unprompted review
Reply from Krystal Hosting
Thanks, Mark! We'll let our design team know how easy it was to use the portal.
Years of satisfaction
I’ve been a customer for years and I have never been let down. The support is quick and knowledgeable and effective.
October 29, 2025
Unprompted review
Reply from Krystal Hosting
Hi JP, it's great to hear that you've been happy with us for so many years! Thank you so much for your review, and we'll let the team know you complimented them.
Great supplier
Been with Krystal for many years and up ytime and support have been first class. Pricing is also very reasonable
October 29, 2025
Unprompted review
Reply from Krystal Hosting
Hi Peter – thank you so much for your review! We're glad to hear that you've been happy with us all these years.
All the staff were so helpful
All the staff were so helpful, supportive and sympathetic to my lack of computer competence and confidence. The help and guidance I received was great.
October 22, 2025
Unprompted review
Reply from Krystal Hosting
Hello Moira – we're happy to hear how helpful the team was. THank you so much for your review!
Friendly, Professional, and Accessible Support Team
It is so reassuring to know that professional and friendly support is so easily accessible! After moving from another hosting provider, where we consistently encountered difficulties, it was incredibly refreshing to receive such friendly and knowledgeable service from Matthew and the other support team members at Krystal.
Matthew provided us with a wealth of information that made our migration process much smoother, resulting in a far better experience than we had previously.
The team’s approachability and expertise really set Krystal apart. Highly recommended!
October 24, 2025
Unprompted review
Reply from Krystal Hosting
Hello Alon. We're really happy the migration went so smoothly, and welcome aboard! We'll let Matthew and the team know how helpful they were. Thank you so much for your review!
Jack resolved my issue super quickly
Jack resolved my issue super quickly, and was both professional and friendly. I've used Krystal hosting for years and whilst I don't have to contact support very often - because everything runs like clockwork! - whenever I have contacted support they're all brilliant. Thank you for a great service and all your help!
October 24, 2025
Unprompted review
Reply from Krystal Hosting
Hi Marcy – That's great to hear! We're glad Jack was able to help, and we're also glad everything has been running so smoothly for you. Thank you for your review!
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