KEEPERsport Reviews 623

excellent treatment and very attentive at all times I am glad I bought here

I’m so disappointed with this company. Granted I take ownership for the mistake on my NON personalised order and within 10 minutes tried to amend it. They said I couldn’t so I asked to cancel it as per their terms of contract.

“ 2. CONTRACT
Your order represents an offer to conclude a contract of purchase. After you place an order, we will send you an e-mail confirming the receipt of your order and its details (order confirmation). This order confirmation contains information about your purchase, delivery address, method of payment, prices and contact of our customer service. This order confirmation does not constitute acceptance of your offer, but is only to inform you that your order has reached us. A contract of purchase is only concluded when we send the ordered product to you and confirm the shipment to you by a second email (shipping confirmation). If your order has been shipped in more than one shipment (partial delivery), it may happen that you get a separate shipping confirmation for each package. In this case you will get for each consignment a separate contract for the purchase of products specified in the contract. Regardless of your right of withdrawal in accordance with paragraph 3, you can cancel your order before the actual shipment takes place free of charge.

3. RIGHT TO CANCEL THE CONTRACT WITHIN 14 DAYS, EXCLUDED FROM THE RIGHT TO WITHDRAW, OUR OPTIONAL RETURN GUARANTEE AND STATUTORY WARRANTY PERIOD

Right of withdrawal:

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If your order has been shipped in more than one shipment (partial delivery), the period will expire after 14 days from the day when you acquire the last shipment.”
They didn’t actually ship until 4 days later, I spent those 4 days arguing with them to just cancel so I could reorder correctly. I was actually going to reorder and with a much higher quantity but they refused to cancel. In the end I sent their terms and conditions to my bank and it’s currently in the process of being refunded, no thanks to them. Such a shame as their value for money seems amazing (maybe too good to be true!) I need 7 coaches jerseys and 40 minis jerseys for the end of November! So if anyone on here knows of any great companies let me know!

I ordered an item that appeared very reasonably priced. I put it in basket and clicked checkout. No delivery charge was shown on the last screen before i added my payment details. The receipt i got afterwards was for £9.99 more than the basket at checkout. I can see why they want to hide that. The product took 9 days to arrive.
I tried to cancel the order within a couple of minutes, but the email i received told me that to cancel an order, i must first receive it, then return it to Austria at my own expense. Plus i had to complete customs forms correctly or it might get detained at the border.
They might say that the checkout process included a verify by visa stage and i think the full amount may have been on this screen. However this was a finger print for me and so why would I read it when I'd already agreed the price at checkout? Devious, with expensive slow delivery. Take care.

I originally purchased a pair of shoes from this company they were Nike blazers size 10.5 however when I came to purchase these availability said it was going to be shipped in four days as it said on my email I had received from them. Then here I am on day 10 as they’ve not even dispatched my shoes yet and when I have asked for a refund they said I have to wait until I deliver the shoes and I have to refuse them I personally find this quite hard to understand as I too have a job in a business where requires me to move products and also understand that if a customer wants to cancel the order it is well within their rights and it’s actually Violation of the customer rights do not issue a refund. every time I try and ask about the trainers that I’ve ordered I’m always welcomed with text to say that they are doing it ASAP I’ve received this text three times now and it gets better every time. Honestly very disappointed
My order number is #1397799

Professional, courteous and supportive at every stage from placing my order to dealing with the return. The goods were revived in excellent condition and on time. The return was dealt with expertly despite issues with Brexit and Covid that have impacted the business. I received prompt and friendly communication when I had questions.

The store and service are excellent. They look into the situation and are willing to help you were they can. Class A store and service!

Excellent service!!! Excellent price for the top quality products they sell. Delivery was extremely fast and the products couldn’t be better! Thank you! I will be ordering again!

I have ordered from KeeperSport a few times and the orders have always been on time and I have been very happy with the products. On the one occasion there was a problem with my order the staff were extremely helpful, quick to reply and sorted all my problems. They showed concern and I cant fault the customer experience that I had.

Will definitely order from them again!

Richard

Awful , never again will I order from this company , item ordered on 02/08/2021 and still not here , I contacted keepersport to be told to contact ups who said they will chase it up .
Still not delivered .

Fast and efficient service, excellent availability, ready to give help in any matter 👍🏻👍🏻👍🏻

Great customer service, quick reply’s. Manage to sort my account out. Highly recommend! Great choice of equipment and quick delivery.

Very happy with the turnaround once ordered. Only took one week from order to arrive in the United Kingdom. György was very helpful and considerate, always offering his superb customer assistance throughout. Will definitely be using keeper sport again.

Thank you so much!

James (Maypole FC)

Amazing company and fantastic customer service.
Ordered from the UK and was kept up to date with the process of my order and where it was in relation to dispatch.
Quality of products bought and price are incomparable.
Will certainly be buying from here again!

Fantastic communication and customer service from György. Great product and personalisation. Quick delivery to Wales, UK 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧

I will return in the future.!

Excellent service and excellent items at amazing prices high recommended

Excellent service. I initially had a slight issue with my order and I am excepting that these things happen from time to time. However, the reaction to the problem and resolution was first class. I cant recommend keepersport enough to others.

Awesome service, low pricing, fast delivery! What more can you ask.

Have ordered several times from them and they ship to the US faster than many shops in the US!!

Gyuri is fantastic and super helpful! I HIGHLY recommend KEEPERsport to anyone looking for high-end soccer gear!!

Client for life!