Ksiazka Reviews 72

I do not recommend this website - best to avoid !!!
I waited over a month for my books and never received them.
The company stopped responding to emails and does not answer phone calls.
Despite several promises regarding delivery, no tracking number was ever provided.
In the end, I had to report the issue to my bank in order to recover my money, as no refund was issued by the bookstore.
Very disappointing experience.

Original parcel was lost by RM however I received a new parcel.
I had to wait but the quality of the books was good. Only thing was I guess they are very busy so communication was bit slow. Thank you

Excellent customer service and fast delivery! It’s been always a pleasure to order books from this website. Will definitely come back for more books :)

I'm very happy with the site. A book has arrived two days after I have placed the order even though I have not received confirmation email with my order. No problems at all. Thank you!

Great site. Ordered and received on the next day (item was in stock). Good prices too. Will recommend and use again. Thank you :)

Thank you.
Fast delivery considering it was not in stock and had to be delivered from Poland first.
I don’t understand comments about the long wait. It’s not an amazon, get real people. If you want to enjoy some competition on the market support small, independent businesses.
Will buy again.
I was informed all the way about the progress of my order.
5⭐️⭐️⭐️⭐️⭐️

I’ve been using ksiazka.uk for so many years and never had any problems with them. Whenever there’s an issue they just give me a call to make sure it’s sorted ASAP - bought two same books, they called to ask if it was a mistake or not (very thoughtful), gave me a call to let me know one of five books I’d ordered was delayed and they asked if I wanted the four they already had shipped or wait for the fifth one and have them all shipped together. These are small things, but they matter and I want them to know that I see how hard they try to keep their customers happy and I really appreciate that!
Do nastepnego razu! :)

Excellent service! Good prices with an amazing customer service! They sent updating emails, everything arrived very quickly and pack so nicely! Definitely recommend them and will use them again!!

I wait for a book for about a month now. I contacted them. No response. I'm not gonna use this website anymore.

I’ve been ordering books from this website for years and never had any issues. Yesterday I ordered a book with 24hrs service….I got it this morning! Thank you!

Absolutely scam Did order books more then 13 days ago try contact where is my order - I was ignored and wasn’t reapply me on any of my email Finally Someone pick up phone today was reassure me they waiting on one book - book is on ship and will be definitely in this Thursday. I was clearly said When I was buying books was information some of this book have to be orders from Poland and can take up to 10 days but it’s much longer now so I said I want all my others book be send today and this one please resend when came . After 1 hour this person call me back and said they can give me other book like exchange I said I don’t want I want cancel all my order - ok no problem- he said , then after 10 min of this conversation getting messages with pictures of book and other pictures what they want exchanging what I didn’t agreed. Absolutely scam Avoid !!!!!

Ordered on 13.12.21, received my package on 11.01.22, absolutely terrible. Had no response to my complaint either, I was only informed just before Christmas that my order is not going to be sent out on time and I could change to other book from a very narrow and poor choice. Not happy as it was a Xmas present!

Everything came beautiful wrapped. Waiting time was long but probably due to the Christmas holiday, but that is understandable. Recommended to all.Thank you.

So fare wasn’t bad except that sometimes I will wait a long time for books. My last order doesn’t came, money charged, no reply for emails for months now! I want my money back and I’ll never again buy from this company! What a joke!

The best possible experience with ksiazka.co.uk. I contacted the team after placing an order online to ask if it's possible to send the parcel asap as needed as a birthday present. Immediately I received an email explaining that one of the books will be in stock within a few days so it might be too late for the birthday. Alternatively I can swap it for a different title so the parcel can be shipped immediately. Very helpful and nice Pascal, sent me pictures, directly to my phone, of books available and recommended that approach similar topics so I could easily pick one. These books were so good I made an extra order. All were packed and shipped same day and delivered to me by DPD next day! A+ service!

Ridiculous. Very Bad company. They charge my money straight away but i don't have my books for long time. I am not recommend.

Another order that never arrived and no reply to the numerous emails , I won't be ordering from these jokers anymore and I advise you to do the same to spare yourself a disappointment.

Very bad customer service. Ignoring emails and messages. Sent to me wrong title and didn’t resend right one.

Absolutely disgraceful company. Rouge trader. They will charge straight away for books that are showing on their website as available, but no confirmation of the order. After waiting for a week i decided to send emails and ring up today. No answer to either form of contact. Mr. Wawrzyniak, the company's GM thinks it is ok to mug people off. Especially now, when every penny counts. Trading standards contacted as well.

I would not recommend to anybody, I ordered books on 6th of December and still did not receive them !!!