K Stars Reviews 

363
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Myself and my daughter queued up to go to KStars. The queue was fast moving, and the staff were excellent at keeping everyone updated. Shopping in K Stars was a fantastic experience ( especial... See more

Rated 5 out of 5 stars

I found KSTARS through their social media and decided to give them a go as I’m always buying CDS! They really did not disappoint. Fast delivery, excellent customer service and lovely staff, well packa... See more

Company replied

Rated 5 out of 5 stars

K-stars is my go to kpop shop / shipper in the UK. Their prices are super competitive for the reliability and security they offer. The staff are super nice too - always friendly and super helpful wh... See more

Rated 5 out of 5 stars

Kstars in my opinion is the best kpop shop in the UK! I've ordered around 10 times from them and visited them in their physical store and every experience I have had has been amazing! They always an... See more

Company details

  1. Shopping Mall
  2. CD Store

Written by the company

We are a leading UK supplier of Kpop albums and merch! Importing Korean and Japanese goods for international fans to purchase


Contact info

4.8

Excellent

TrustScore 5 out of 5

363 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(363)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good range of merchandise.

Really good range of merchandise.
I have bought in store before and always enjoy shopping in K Stars. This was my first on line purchase. After I placed my order it arrived in good time and in perfect condition.

August 24, 2023
K Stars logo

Reply from K Stars

Thank you for your kind review! We hope to see you again soon in store!

Rated 5 out of 5 stars

KSTARS IS THE BESTTT

My experience was amazing!! KStars is definitely one of the BEST kpop stores in the UK and they always have the things I’m looking for. The staff are so sweet and always helping!!

August 24, 2023
K Stars logo

Reply from K Stars

Thank you so much, we're so glad you like our shop! I hope we'll see you again soon!

Rated 1 out of 5 stars

Poor customer service

Used to be a great shop with a large variety of groups. These days they only focus on 2 groups charging ridiculous prices and have set days with limited merch for these 2 groups.
Would be nice if they stocked merch of other groups and celebrated other groups as much as they do ateez and stray kids.

Staff are also horrible, unapproachable and make customers feel like a chore and guiltily for having questions. Found a better place to get my albums as I’m fed up of seeing the same 2 groups over and and over again

July 14, 2023
Unprompted review
K Stars logo

Reply from K Stars

Hi There!

We are extremely sorry for any disappointment you had upon visiting our store. We discuss a lot of potential events among our team for different groups, however as the fanbases for those specific groups are larger, we tend to get more requests/merchandise for these groups! If there are any groups you would like to see us have events for in store, please let us know as we always like to hear what our customers want to see from us!

As for any of our staff seeming unapproachable, please can you reach out to us via email/through our social media with any experiences you have had, as we take customer service in store very seriously and never want any of our customers to feel this way! We pride ourselves on always being approachable, and love talking with our customers and are happy to answer any questions they may have. If you have had a bad experience in store we deeply apologise, and would appreciate it if you could give us any more details on this so we can rectify the situation with our employees if necessary.

Thank You,
-KStars Team (Cat)

Rated 5 out of 5 stars

i ordered a NewJeans album (Haerin…

i ordered a NewJeans album (Haerin bluebook) and it came very quickly about 2/3 days nothing was damaged and all packaged very nicely

July 12, 2023
Unprompted review
K Stars logo

Reply from K Stars

Hi There!

Glad to hear you had a good experience shopping with us! We appreciate you leaving this review and hope any future orders you place with us also only bring positive experiences!

-KStars Team (Cat)

Rated 5 out of 5 stars

My go to kpop store!!

Always has perfect packaging and delivery!! Great stock and prices, always recommended :)

June 23, 2023
K Stars logo

Reply from K Stars

Hi There!

Thank you so much for leaving this review, we always want our customers to be satisfied with our services! We hope to continue providing good experiences when you shop with us.

-KStars Team (Cat)

Rated 5 out of 5 stars

Kstars is the best kpop store in the uk…

Kstars is the best kpop store in the uk hi I buyed from kstars since September 2020 and the old kstars used to be in alflecks and the first item I bought from kstars was a tata plush which I still have at home

June 20, 2023
Unprompted review
K Stars logo

Reply from K Stars

Hi There!

Glad to hear you had a good experiences when shopping with us! Thank you for being a long-time customer with us - we hope we continue to give you good experiences in store!

-KStars Team (Cat)

Rated 1 out of 5 stars

Received pc with defect. Got no refund or new pc

I bought over ten photocards from them but one was clearly damaged :'( And I waited a long time for the pcs to arrive, I was so excited. I have unboxing video proof of it arriving with defect. They blamed the customs for opening the letter but the customs did not take the pcs out of the toploaders and sleeves! Got no refund or new pc. I'm very sad cuz this pc is no longer in print and I'll have to buy a new one..

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

i absolutely adore kstars

i absolutely adore kstars, i live in a town where kpop isn’t known and during my first visit to manchester, i visited kstars, the staff were so lovely and welcoming and made me feel so accepted. kstars is now my go-to place to purchase all my kpop albums and merch from. i love being able to support them. i’m visiting manchester again in june and can’t wait to go to kstars again. thank you for making me feel loved and accepted with my love for kpop. i couldn’t recommend a better company. keep doing what you’re doing 🫶🏻

May 23, 2023
Rated 5 out of 5 stars

Great as always!

A great company to buy from! Quick postage, lots of products, good prices. One of my favourite K-Pop sources!

Packages are always well wrapped and secure.

May 23, 2023
Rated 5 out of 5 stars

Wonderful shop

Wonderful shop, extremely kind owner, really cheap prices better than any other mainstream K-pop shop, fast and efficient, my go to shop for K-pop albums

April 23, 2023

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