KUCOIN 

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Rated 1 out of 5 stars

I wouldn't even give a 1 star they freezed my account with silly excuses that someone complained. Be carefull guys it's not a safe exchange . It's a scam They even created fake ticket number #10557... See more

Rated 3 out of 5 stars

I have adjusted my review after finally managing to get into my account. I cant say I have found the service easy to use but that could well be because of my lack of knowledge trading crypto. I d... See more

Company replied

Rated 1 out of 5 stars

trash company they started deducting dormancy fees, which could be ok, but this is clearly taking money from customers at all costs since the account is already protected with 3 layers of 2FA (ema... See more

Rated 2 out of 5 stars

My KuCoin P2P order (ID: 68d9fd8733a26a0001e7c90f) was released even though I never received the payment. I provided a full bank video and statement as proof, but KuCoin ignored my evidence and m... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Founded in 2017, KuCoin is a leading global crypto platform built on trust. Renowned for its reliability, it leverages advanced blockchain technology, liquidity solutions, and user protections to ensure a secure trading environment. Serving over 40 million users in more than 200 countries and regions, KuCoin empowers the digital economy with innovative, compliant services, including access to 1,000+ digital assets, Web3 wallet, spot and futures trading, institutional wealth management, and crypto payments. Its excellence is recognized by Forbes as a top crypto app and Hurun as a 2024 Global Unicorn. KuCoin holds SOC 2 Type II and ISO 27001:2022 certifications for robust information security. In 2022, it raised $170 million total at a $10 billion valuation, affirming its stability. Prioritizing compliance, KuCoin has secured five global licenses, including as the first exchange registered with India’s FIU. Led by CEO BC Wong since January 2025, it focuses on expansion, innovation, and top-tier security, fostering a transparent ecosystem for users to thrive.


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Rated 1 out of 5 stars

Avoid This Scam Exchange

Avoid This Scam Exchange! Steer clear of KuCoin—it's a total ripoff! On Oct 10, 2025, their SOL/USDT tanked to 130 USD (vs. 174 on Binance, 172 on Coinbase), wiping out my $8K SOL-BOT position despite a safe 170-260 range. Identical bot on Binance? Thrived, no issues. KuCoin ghosted me for weeks, then denied it with BS "index rules" excuses. No license under EU MiCA, pure manipulation to grab stop-losses. Filed with CNB, ESMA, CFTC—hope they nail these crooks. Lost trust forever; low fees aren't worth the theft. Who's next?

October 30, 2025
Unprompted review
KUCOIN logo

Reply from KUCOIN

To assist you more effectively, we kindly request that you provide further details by contacting our customer service support team support@kucoin.com. We are committed to resolving this matter promptly for you. If you have an existing ticket for this matter, please share the details with us to expedite the process. We sincerely appreciate your cooperation and understanding.

Rated 1 out of 5 stars

They deleted a crypto with no notice…

They deleted a crypto with no notice which meant I lost my tokens.
Apparently according to their "policy" it is ok to take peoples belonging away.
Very dodgy. Don't touch it

October 7, 2025
Unprompted review
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Reply from KUCOIN

Hi, there! Please note that we will issue an official announcement and send email notifications to users in advance to inform them about handling delisted tokens before the closure of trading, deposit, and withdrawal services. If you have not received an email notification, we recommend checking if the email was blocked or redirected to your spam folder. Should you miss the withdrawal deadline for delisted tokens, please reach out to our customer service team for further assistance.

Rated 1 out of 5 stars

KuCoin charged me a second 80 USDT…

KuCoin charged me a second 80 USDT recovery fee for the same SFUND legacy contract deposit, even though they had already recovered it once before.

The exchange never warned me that this was still the old (unsupported) SFUND contract, there was no alert on the deposit page or in the app.

The first time, support told me I sent it to the wrong USDT network, not that the contract itself was outdated.

Now they refuse to return my funds without charging another full 80 USDT, which feels completely unfair and misleading.

I’ve been a long-time KuCoin user, but after this experience, I’m seriously reconsidering using this platform again.

October 18, 2025
Unprompted review
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Reply from KUCOIN

Please note that the cost for recovering tokens is applied to each incorrect transaction. We have located your ticket number#103XX485 and thoroughly reviewed your correspondence with our customer service team. Upon your initial report regarding the SFUND deposit issue, it was identified and pointed out in live chat that the deposit was not credited due to the use of an incorrect contract address. Additionally, please note that a risk warning regarding the contract address is visible on the deposit page upon accessing it. This aligns with the standard warning design implemented by KuCoin and other leading platforms. Thanks for your understanding.

Rated 1 out of 5 stars

My Serious Experience with KuCoin P2P – Be Extremely Careful

I had a very bad experience using KuCoin’s P2P platform. A buyer sent money to my bank account, and immediately after that, my account was frozen. Unfortunately, I had already released the USDT before realizing that the buyer had used scam or illegal funds.

I contacted KuCoin support right away and asked them to freeze the related order amount and investigate the buyer’s KuCoin and bank accounts. At first, they froze the buyer’s KuCoin account, but later they unfroze it without resolving the issue.

Through my own investigation, I discovered that the scammer had used a money mule — registering a KuCoin account with their own email but using someone else’s ID card to verify the account. The mule then sent the payment from their bank account. Despite all the evidence and documents I provided, KuCoin still allowed the withdrawal of funds from their platform without verifying facial recognition or checking login IP addresses.

When I asked KuCoin to reverse the transaction or return my USDT, their response was simply that the withdrawal had already been permitted. This clearly shows a serious lack of security, compliance, and responsibility in their system.

In my opinion, KuCoin’s P2P platform is unsafe and poorly monitored, making it easy for scammers to exploit innocent users. I strongly believe authorities should investigate their operations. I am willing to provide all documentation and evidence I have to the media or relevant authorities.

August 28, 2025
Unprompted review
KUCOIN logo

Reply from KUCOIN

Regarding the P2P order issue you mentioned, this may be linked to payments made via third-party accounts. Please Contact our support team support@kucoin.com for a quick response.

Rated 1 out of 5 stars

I have lost 300 euro by fraud call …

I have lost 300 euro by fraud call however they dedicated the cost without any formalities and neither I'm this app user nor customer hence I'm telling you by this review "karma will never let you go off" this means how much you took from others instead of this you must pay more than triple or octuple and you know what karma says "what goes round what comes around"

October 21, 2025
Unprompted review
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Reply from KUCOIN

Please be aware that KuCoin does not offer phone call services. If anyone claims to be from KuCoin and requests your code, password, or asks for money, please consider it fraudulent. FAQs on Crypto Phishing Attacks for your reference

https://www.kucoin.com/support/4472406221849

Rated 1 out of 5 stars

When trading futures on kucoin you go…

When trading futures on kucoin you go to close your trade sometimes it won't close for like a minute, then when you try start a trade it doesn't do the proper trade!! And then various other stuff but in short just go to mexc or any other lol

October 18, 2025
Unprompted review
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Reply from KUCOIN

To assist you more effectively, we kindly request that you provide further details by contacting our customer service support team. We are committed to resolving this matter promptly for you. If you have an existing ticket for this matter, please share the details with us to expedite the process. We sincerely appreciate your cooperation and understanding.

Rated 1 out of 5 stars

This is a very high manipulative firm

This is a very high manipulative firm. I have been unable to withdraw ever since I invested with them. I contacted their support and no response. It's glaring to me that they don't pay. I choose PAIVA, and I have been paid with ease.

October 18, 2025
Unprompted review
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Reply from KUCOIN

To assist you more effectively, we kindly request that you provide further details by contacting our customer service support team. We are committed to resolving this matter promptly for you. If you have an existing ticket for this matter, please share the details with us to expedite the process. We sincerely appreciate your cooperation and understanding.

Rated 1 out of 5 stars

Lost money and got awful customer service

They claim to not require any sort of ID or address verification but I had to do all of that to withdraw my funds. They then forced me to deposit money into my account to verify my bank account with very high fees and when I tried to deposit money into my account they only gave me the IBAN and not the account name. When I asked for this simple piece of information from customer service not only did they make me wait 2-5 mins between every response but their English skills were so bad they did not understand my issue and I did not understand half of their responses so I gave up in the end and had to move all my crypto to a different service and withdraw it there. While they flaunt their small service fees as soon as you try to move money out of your account they charge astronomic fees. Now they will not even let me close my account. In conclusion all I got out of their service was a huge headache and an opportunity to waste both my time and money. Would not recommend.

October 14, 2025
Unprompted review
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Reply from KUCOIN

Certain fiat currency services necessitate additional identity verification as requested by our payment partners. If you prefer not to proceed with this process, you are welcome to explore other available service options. Please note that a minor top-up for identity verification is required to confirm that the bank card being used belongs to you. We appreciate your understanding and cooperation. Additionally, fees for KuCoin’s fiat deposit and withdrawal services may vary depending on the payment method and transaction type. Please view the fee schedule on https://www.kucoin.com/support/474973000938

Rated 3 out of 5 stars

Futures

Futures : fees maker -0.008% = on me paye ! Copy trading sans effort.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

KuCoin is very biased with their leverage spot trading, the most recent is the Near3S/USDT

KuCoin is very biased with their leverage spot trading especially in the recent pullback of Near3S leverage. I bought Near3S /USDT at about 0.00007 when Near/USDT was about 3.01, Near/USDT has pulled back to 2.44 (-19%), Near3S/USDT is currently (as of October 10th-11th, 2025) at about 0.00005999 (+1.6%). KuCoin should be investigated by Crypto regulators for manipulation of trade to deny their users of appropriate and due earnings.

October 10, 2025
Unprompted review
KUCOIN logo

Reply from KUCOIN

To assist you more effectively, we kindly request that you provide further details by contacting our customer service support team support@kucoin.com. We are committed to resolving this matter promptly for you. If you have an existing ticket for this matter, please share the details with us to expedite the process. We sincerely appreciate your cooperation and understanding.

Rated 1 out of 5 stars

Frozen when selling.

I used to believe kucoin was a good platform. But in the moment where i most needed it just let me down. I were holding xrp3s and sol3s for almost a month. When the time came to sell and i had good proffit it just got frozen and did not allow me to get out… hours after the price was already came back to break even it worked perfectly. Sad to say i just wanted to take my money out… dissapointed.

October 10, 2025
Unprompted review
KUCOIN logo

Reply from KUCOIN

To assist you more effectively, we kindly request that you provide further details by contacting our customer service support team. We are committed to resolving this matter promptly for you. If you have an existing ticket for this matter, please share the details with us to expedite the process. We sincerely appreciate your cooperation and understanding.

Rated 2 out of 5 stars

Lost 4500 BRL on KuCoin P2P — order released without payment

My KuCoin P2P order (ID: 68d9fd8733a26a0001e7c90f) was released even though I never received the payment.

I provided a full bank video and statement as proof, but KuCoin ignored my evidence and marked the buyer’s fake receipt as valid.

I hope they review my case and fix this serious issue.

October 6, 2025
Unprompted review
KUCOIN logo

Reply from KUCOIN

We appreciate you sharing your feedback. Rest assured, we will thoroughly review this matter and provide timely updates regarding your concern through email.

Rated 3 out of 5 stars

Review Updated after KuCoin helped me get back in my account

I have adjusted my review after finally managing to get into my account. I cant say I have found the service easy to use but that could well be because of my lack of knowledge trading crypto.

I did find it incredibly difficult to get back into my account after problems with my password. Ultimately one of their customer service team did enough to help me work it out.

Plus KuCoin did reply here to my previous negative review which shows they are interested in making sure customers are happy.

September 28, 2025
Unprompted review
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Reply from KUCOIN

We are truly sorry to hear about the difficulties you’ve experienced, and we fully understand how frustrating this situation may be for you.

Our customer service team inquired if you had clicked "submit" because we have not yet received your submitted materials, nor do we have any records in our system confirming their submission.

To assist you more effectively, we kindly request that you provide further details by contacting our customer service support team. We are committed to resolving this matter promptly for you. If you have an existing ticket for this matter, please share the details with us to expedite the process. We sincerely appreciate your cooperation and understanding.

Rated 1 out of 5 stars

I joined the Arabic community and the…

I joined the Arabic community and the admins there have friends w some and they obey them and the admin banned me cuz I was just joking w my friend and some member didn't like it was normal joke and the admin is @LARAMLE
@mnr150
I hope y'all fix Ur f***king community

September 9, 2025
Unprompted review
KUCOIN logo

Reply from KUCOIN

Kindly reach out to our customer service team and share your Telegram account details so that we may verify the specific reason and assist you in resolving this matter.

Rated 1 out of 5 stars

Steer away from this platform

Steer away from this platform. They are full of fake promises. So manipulative and dubious. I have been stuck with my funds for months and never get paid. It was a very sad experience for me. Anyway, I found peace with PAIVA, my finances has really changed positively with them.

September 22, 2025
Unprompted review
KUCOIN logo

Reply from KUCOIN

To assist you more effectively, we kindly request that you provide further details by contacting our customer service support team. We are committed to resolving this matter promptly for you. If you have an existing ticket for this matter, please share the details with us to expedite the process. We sincerely appreciate your cooperation and understanding.

Rated 1 out of 5 stars

KuCoin illegally withholds funds – don’t trust them

I successfully passed KuCoin’s 33-minute video verification after they themselves requested it, replacing their first demand for deposit history. This means they confirmed my identity and acknowledged I am the real owner. However, despite this, KuCoin still refuses to return my funds.

This is a violation of their own rules, unfair treatment, and shows serious disrespect to customers. KuCoin is intentionally delaying and hiding behind excuses. I warn other users: your funds are not safe here.

August 1, 2025
Unprompted review
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Reply from KUCOIN

We are unable to provide direct assistance as your description does not specify any particular account issue. To help us investigate and resolve your concern, we kindly request that you provide your support ticket number. Additionally, based on the information you’ve shared, it seems you have been asked to submit your deposit transfer records. Please be advised that verifying the source of account funds is a standard procedure for confirming user identity. We appreciate your understanding and cooperation. Thank you.

Rated 1 out of 5 stars

Kucoin interface is horrible to use

Kucoin interface is horrible to use. It´s very unintuitive and complicate. I recommend to find some another more user friendly.

September 15, 2025
Unprompted review
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Reply from KUCOIN

Thank you very much for your valuable suggestions. We have forwarded your feedback to our product team for further evaluation. If you have any additional screenshots or ideas, please feel free to share them with our customer support team — we are always happy to hear from you.

Rated 1 out of 5 stars

Stay away from this dubious and…

Stay away from this dubious and manipulative firm, they have nothing to offer and their only motive is to take away your hard earned money without any returns. I found peace and financial stability with PAIVA and I have been paid without interruptions.

September 11, 2025
Unprompted review
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Reply from KUCOIN

As a neutral platform, we safeguard the security of our users’ assets; however, the gains or losses from investments are not the responsibility of the platform. We kindly remind users to make investment decisions with caution.

Rated 1 out of 5 stars

Lost Funds (165 USDT on OPBNB Network)…

Lost Funds (165 USDT on OPBNB Network) – Ticket #10245480
Hello, I want to share my case so that a KuCoin moderator or agent can review it:
Support ticket number: #10245480
Incident date: December 10, 2024
Withdrawal TxID: 0x092f9c8b83c5…d33d
Network used: OPBNB (not supported by KuCoin)
Amount lost: 165.96218938 USDT
The circumstances: I made a withdrawal from Binance to my KuCoin account using the OPBNB network by mistake. The transaction shows as completed, but the funds never arrived at KuCoin.
At first, support told me it was impossible to recover these USDT, but later they mentioned a possible recovery under unclear conditions. I live in Argentina, where every dollar matters due to the economic crisis, and I kindly ask a supervisor to review my case and authorize the return of my funds.
Please, help me recover my 165 USDT.
Thank you.
Solicitud de ayuda – Fondos perdidos (165 USDT en red OPBNB) – Ticket #10245480
Mensaje:
Hola, quiero exponer mi caso para que un moderador o agente de KuCoin lo lea:
Número de ticket de soporte: #10245480
Fecha del incidente: 10 de diciembre de 2024
TxID del retiro: 0x092f9c8b83c5…d33d
Red usada: OPBNB (no soportada en KuCoin)
Monto perdido: 165.96218938 USDT
Las circunstancias fueron que realicé un retiro desde Binance hacia mi cuenta de KuCoin, usando la red OPBNB por error. La transacción aparece como completada, pero nunca recibí mis fondos en KuCoin.
Inicialmente el soporte me dijo que era imposible recuperar esos USDT, pero luego mencionaron una posible recuperación bajo condiciones poco claras. Vivo en Argentina, donde cada dólar cuenta mucho por la crisis económica, y necesito que por favor un supervisor revise mi caso y autorice la devolución de mis fondos.
Les pido que por favor me ayuden a recuperar mis 165 USDT.
Gracias.

September 4, 2025
Unprompted review

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