Kudd.lyReviews 

8,039
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and outstanding nature of the products, highlighting items like hoodies, weighted blankets, and waterproof coats for their warmth, comfort, and effectiveness. Many people appreciate the great value for money, especially when taking advantage of special offers, and note the products' durability and ease of care. The delivery service is frequently mentioned as swift and efficient, with items arriving promptly and well-packaged. However, some reviewers were not happy with recent changes to the sliders, describing them as less comfortable, too wide, and made of a cheaper material compared to previous versions. These customers felt the new design made the sliders unwearable and expressed disappointment with the altered fit and quality.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality and comfort of items... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality and reasonable... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Value for money

Customers had positive experiences with value for money, frequently highlighting the great quality and... See more

Price

People report positive experiences with price, often highlighting the great value for money and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took advantage of a good price for buying multiple hoodies & I will be gifting them at Christmas so others can enjoy the cosy warmth offered by these items. This time, I've opted for the waterproof... See more

Rated 5 out of 5 stars

Outstanding products and exceptional service I’ve always been impressed by the excellent quality of Kuddly’s products and their outstanding customer service. Every order has arrived with remarkable... See more

Rated 5 out of 5 stars

Great product in the normal Hoodie and the outdoor Hoodie which I can't wait to wear on autumn winter dog walks. I am seriously impressed with the thoughtfulness and quality of the outdoor Hoodie (I a... See more

Rated 5 out of 5 stars

I discovered this company a year ago and my waterproof hoodie was just the thing for dog walking etc. These coats are soooooo warm for those freezing cold walks and make dog walking a lot more enjoy... See more


Company details

  1. e-Commerce Service

Written by the company

We’re proud to be from the UK and take pride in giving our fellow Britons cosy comfort from our wide range of kudd.ly™ products. We strive for exceptional customer service, and our customers' happiness is our number one priority. Enjoy the feeling of being enveloped in a huge hug of a weighted blanket, embrace the cosy with oversized fleece hoodies, feel the chill with our amazing one-and-only cooling blankets, and of course dive into adventure in our oh-so-comfy sliders!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(8,039)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery and oh my goodness…

Very quick delivery and oh my goodness this Kudd.ly is so warm I don’t want to take it off I felt heavy when I took it out of the wrapping but once you’ve got it on you won’t want to take it off! I wish you did plain coloured bottoms to go with it

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Waterproof outdoor hoody

Waterproof outdoor hoody - brilliant product, really warm and comfortable, roomy even if you are on the larger side. Brilliant value with 2 item bundle .

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

To good an offer to pass up!

Both offers were far too good to pass up.

Bought 2 waterproof hoodies to use at work, as I am frequently outdoors working in a children’s nursery. Very warm and kept me cosy all day.

Also bought 4 kudd.ly hoodies, starting early on Christmas presents for later in the year. I already own one and I wear it continually when at home lounging in the house.

Great value for money all round and very cosy.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

My second time for purchasing from this company 😁

My second time for purchasing from this company 😁. Great service, great quality of goods, great design of goods, So warm and comfortable. Internal packaging of goods lovely, so different and everyone has commented on how lovely my slipper boots are! 😁

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

I got the weighted blanket buy one get…

I got the weighted blanket buy one get one free, not knowing I was meant to put x2 in basket at time of purchase I only purchased the one
I contacted them and straight away was replied with an email stating above that I should have put x2 in my basket however they have still kept the deal and sent my 2nd one out free of charge
Very good quality to.

January 17, 2025
Unprompted review
Rated 1 out of 5 stars

Will not respond to returns requests…

Will not respond to returns requests despite claiming they have a 30 day money back guarantee on the item purchased. Tried all channels of communication provided.

Finally got an email response to tell us we can’t return the item because it’s in the sale. (Looking on their website - every item is in the sale!)

Consumer Contracts Regulations 2013 says we have a legal right to return an online order if we inform them within 14 days (which we did). Replied to them to point this out and now radio silence again.

Would not recommend this company at all.

January 16, 2025
Unprompted review
Kudd.ly logo

Reply from Kudd.ly

Hi,

We sincerely apologize for the inconvenience you've experienced. We understand your frustration regarding the return process and the communication you've received, and we truly appreciate you bringing this matter to our attention.

At Kudd.ly, we take pride in offering excellent customer service, and we're committed to resolving any issues our customers may face.

Please know that we're reviewing your case and will get back to you promptly with a resolution.

Thank you for your understanding, and we hope to resolve this to your satisfaction soon.

Kind regards,
Bohdan from Kuddly team

Rated 5 out of 5 stars

Can not fault the order and delivery…

Can not fault the order and delivery process. Arrived well packaged and in good time. Ordered two of the king size dream pillows and they are amazing. We have slept so well and loved that we could add or remove filling.

January 2, 2025
Unprompted review
Rated 3 out of 5 stars

Disappointing quality

I purchased a blanket hoodie a few years ago and loved it, it was thick and incredibly warm. So when I was in a position to buy another one I was really excited to own a second hoodie! However, that was where the excitement ended.

I ordered 2 gift bags to help with storage of my old and new hoodie during the summer months and despite the listing saying the gift bags would match the size of the item ordered, I received bags big enough to fit an adult in!

I was also incredibly disappointed with the quality and thickness of the new hoodie I received. It was much much thinner than my original hoodie and was nowhere near as warm because of this.

When I eventually managed to get a response from customer support, they did apologise and send me a new hoodie and new appropriate sized gift bags (free of charge and they did not want the 'poor quality' hoodie and oversized bags returned). However, the new hoodie sent was exactly the same poor quality and thickness. I ended up keeping it as it was so difficult to get hold of them in the first place and didn't want to have to mess around with it again. I will just prioritise wearing my original hoodie which is amazing quality and keep the poor quality one as a spare.

Buyer beware, if you have had a blanket hoodie from kuddly in the past and are buying a new one, be aware that the quality is no longer what it was, I presume this change in quality is to save costs, but is still incredibly disappointing.

December 30, 2024
Unprompted review
Kudd.ly logo

Reply from Kudd.ly

Dear Claire,

Thank you for sharing your detailed feedback with us. We truly value hearing from our customers, as it helps us identify areas where we can improve.

We’re glad to hear you loved your original blanket hoodie and that it brought you so much warmth and comfort. However, we’re genuinely sorry to learn that your experience with your recent purchase didn’t meet your expectations.

It’s disappointing to hear about the issues with the gift bags and the thickness of the new hoodie. While we strive to maintain consistency in the quality of our products, we understand that this was not the case here, and we sincerely apologise for any frustration caused. We’re pleased our team was able to resolve the issue by sending replacements, though we deeply regret that these also fell short of your expectations.

Your comments have been shared with our product development team to ensure that we review and address these concerns, as maintaining the high standards you expect from us is a priority.

We appreciate your honesty and understanding, and if there’s anything further we can do to assist, please don’t hesitate to get in touch with our customer support team. Your feedback is invaluable, and we hope to have the opportunity to provide you with a better experience in the future.

Warm regards,
Alex from Kuddly Customer Care Team

Rated 1 out of 5 stars

Very poor quality

Very poor quality. Extremely thin, nothing like the one I bought from you previously. Also you took forever to reply when I asked to return it. Eventually when you did respond you told me I'm not entitled to a refund due to it being in the sale.

January 16, 2025
Unprompted review
Kudd.ly logo

Reply from Kudd.ly

Hi,

Thank you for taking the time to share your feedback.

We're truly sorry to hear that your recent experience with us didn't meet your expectations, and we apologize for any inconvenience this may have caused.

We understand your concerns about the quality not matching your previous purchase, and we are currently reviewing this with our quality control team to ensure our products meet the high standards that Kudd.ly customers expect.

Please know that we're reviewing your case and will get back to you promptly with a resolution.

Thank you for your understanding, and we hope to resolve this to your satisfaction soon.

Kind regards,
Bohdan from Kuddly team.

Rated 1 out of 5 stars

Impossible to send items back for a…

Impossible to send items back for a refund, no returns label are included , emails, WhatsApp, messenger, Facebook, online forms all ignored , chat bot useless , no contact phone number. No way of returning !!!
AVOID

January 11, 2025
Unprompted review
Kudd.ly logo

Reply from Kudd.ly

Hi Kellie,

Thank you for sharing your feedback with us, and we are truly sorry to hear about your experience. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.

Returns can indeed be arranged, and while we do not include return labels in our packages, we provide instructions upon request. We are currently experiencing a high volume of inquiries, which has regrettably delayed our response time.

To resolve this for you, please send us an email at support@kudd.ly with your order details, and we will prioritize your request to ensure you receive the assistance you need. If your preference is for a refund, exchange, or other resolution, we are committed to making it right.

Thank you for your patience and understanding.

Best wishes,
Bohdan from the Kudd.ly team

Rated 5 out of 5 stars

Weighted blankets

Ordered 2 weighted blankets. They were on an offer if you bought 2 so would be silly not to. Arrived very quickly and were packaged well.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Impressive value and quality

Did an order for four, meeting all the family's needs. Prompt delivery, I was concerned that the quality might not be great given the exceptionally good pricing. Once out of the vaccum packaging, they grew like Topsy, into wonderful fluffy garments. Very impressed and everyone loved the individual patterns chosen.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Quick delivery of a great product

Quick delivery of a great product. I bought 2 weighted blankets, 1 each for my children. 1 who is neurodiverse, the other isn't but has FOMO. Both love their new blankets and use them regularly. Thank you :)

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Soft, snuggly and very very warm

I ordered 2 outdoor hoodies when they were buy one get one free. They are a bit out of my price range normally but that made them ok. I was also offered a plain blanket hoodie for £5. I got it not really expecting much. Ive got 4 blanket hoodies from different companies & this one one is definitely the best of the lot. It is so thick & warm, ive hardly taken it off since it arrived

January 10, 2025
Unprompted review

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