kumabikes.com Reviews 100

Very friendly helpful staff, was given excellent info about the bike but didn’t feel like a hard sell . Was encouraged to go out on a test cycle.
Love the bike so nice to cycle

Great service and very knowledgeable! I am delighted with my new bike. Was exactly what I was looking for!

Next level customer service from all three of the employees with whom I interacted (Josh, Shane and Fergus). Extraordinarily helpful. The third Kuma bike we have purchased. Greatly impressed by all three bikes and it’s a pleasure to support an innovative Irish company.

The bike is fantastic. The customer service even more fantastic.

Orderd a part and it arrived within a couple of days

I had my bike a week and wanted to see if the bike was working ok as I found that the electric part of the bike wasn’t working the way it should be and if the brakes could be improved. I also asked to put a water bottle holder onto the bike.
The bike was in a week and they said it was working fine. I thought the brakes could have been adjusted to make them work better but hadn’t been touched. The water bottle had to also added while waiting as it hadn’t been put on. When I eventually got the bike there was a noise coming from the pedals so I brought it back and waited for an hour and a half but they couldn’t sort the problem so I was given a temporary replacement.
I think this is a poor service. They had the bike for a week and I got the bike back with faults.

Delayed repair.

I called into the Cork shop and the first person I spoke to was Colin.Me been a 70year young pensioner he was very helpful, showed me my best options and let me test ride a couple of bikes. I was very happy with the bike and the service so I put down a deposit and returned the following day to collect my new Kuma bike.I have it over a month now and am delighted with it.Its also a great piece of mind to have the Kuma guarantee and after sales service.Thanks again Colin👍

Fantastic bike, efficient purchasing process, good staff

Great Experience. Really Nice Service.

I highly recommend Kuma bikes Dublin. From the moment the process started to the very end their service has been amazing. Every question was answered promptly by email. It's been the best customer service experience I've had in years. Thanks Kuma bikes!!!

They were very helpful in deciding the best bike for me, they let me tried few different bikes.
I am delighted with it.

Kuma Bikes are great to deal with and are highly customer focused.
Highly recommend them.

I received a call with an offer to upgrade my purchase due to a delay in stock item. And it was delivered that day. Excellent service.

Very happy with service and product

Buying a Kuma bike has been the best decision and investment I've ever made! The bike is truly worth every penny! It's simply
extraordinary... And although I had to wait a little while, it was worth it. The customer service is excellent, friendly, and efficient! Thank you, Kuma Bike!

I purchased a Kuma R1 which was an ex demo model. I do a-lot of road cycling for enjoyment and fitness. I am very pleased with my Kuma and use it mainly for commuting to work. Really good value for money and great to take advantage of the cycle to work scheme. I also got the Garda to stamp my eircode on it as a security marking which is great especially if stolen at any time.
Kuma staff displayed a number of bikes at work in NCI and while I met the guys for a brief moment they suggested dropping into a showroom when I had more time. No pushy sales the bikes sell themselves, so best of luck to the team at Kuma (Irish owned) B Kelly

Lovely staff
Very knowledgeable
Very helpful
And friendly!

Great to deal with online when ordering through the cycle to work scheme. Kept me updated with store promotions and contacted me as soon as my company paid the bill so there was no delay.
I’ve just had a 2 week check up/service on the bike too. Very friendly staff