KUMI Sneakers Reviews 

40
•
TrustScore 2 out of 5

1.9

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Company details

  1. Shoe Factory

Written by the company

Vegan and sustainable sneakers for adventurous people. We call them globe-trotters!


Contact info

1.9

Poor

TrustScore 2 out of 5

40 reviews

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1-star

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1.9

All reviews

(40)

1 review in the last 12 months

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Rated 1 out of 5 stars

Expensive delivery and return costs

I ordered a pair of sneakers to be delivered in Belgium for a delivery fee of €10, but after trying on the shoes they didn't fit. When enquiring about returning I was informed that I must pay an additional €20 to return the shoes! It was stated that the customer would pay return costs, but no costs are mentioned even though this would be clear after entering my address. Also, paying €30 only to try on shoes seems like something future customers should be aware of and should be made more transparent on the website.

The quality of the shoes seemed good.

August 4, 2024
Unprompted review
KUMI Sneakers logo

Reply from KUMI Sneakers

Hello Heinrich,

Thank you for taking the time to share your thoughts and offer valuable feedback about your recent purchase with us. We are pleased to hear that you found the quality of our shoes to be good, as we take great pride in the products we offer.

We’re very sorry to hear about your dissatisfaction regarding our delivery and return costs. We understand that these charges can be a point of frustration, especially when the fit isn’t quite right. Our delivery and return policies are intended to provide transparency. We are constantly striving to improve our customers' shopping experience and will take your feedback into serious consideration. We are committed to making these costs more prominent on our website to ensure future customers are well aware before placing an order.

Thank you for your honest feedback. It helps us improve and serve our customers better.

Rated 5 out of 5 stars

This is what all clothing should be like!

What can i say apart from WOW. Sustainable shoes that are of this quality! Having a pair that is walking me about three days a week from 2021 and still running. Now just received the hygge22 and man they look stunning and walk like a cloud. Kumi sneakers is the perfect example of how we should live! Good for nature, wonderfull quality and you can feel the love for all this in their shoes! I can only say if you doubt buy if you look for shoes go get them and never look back!!!!

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Sneakers ❤️

Received a very nice parcel in no time.
Love my new sneakers - they fit and look great! Perfect Quality and the most important thing is, they are vegan. I‘m very happy❤️

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

Long wait but it was was worth it

Long wait but it was was worth it! Amazing sneakers, beautifully packed. Nice cotton bag as a gift. For me, madly in love with dogs, caring for them and helping to feed those in need is a big plus. My first KUMI but surely not last. Thank you! ❤️

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

Support was given quickly and…

Support was given quickly and efficiently. The shoes themselves are really comfortable and I keep getting compliments from my colleagues which is always nice! I’m excited to see how they hold up after sustained wear!

November 10, 2021
Rated 5 out of 5 stars

Perfect!

Perfect!!

Great trainers, cool!

October 14, 2021
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Reply from KUMI Sneakers

Thanks for your review, Sergio!

Rated 5 out of 5 stars

Colourful and comfortable

Great sneakers! They're light and very comfortable. Also, they look great with colourful laces. I wear them all the time!

September 30, 2021
KUMI Sneakers logo

Reply from KUMI Sneakers

Thanks for your review! We're so happy you like your sneakers! Have a wonderful day :)

Rated 1 out of 5 stars

what's the point of rating when i don't…

what's the point of rating when i don't have the product yet. oh great guys you have an online store, and you took my payment. would give a 5/5 rating.

July 10, 2021
KUMI Sneakers logo

Reply from KUMI Sneakers

Hello Alex! Sorry for the inconveniences and we totally understand your comment. Hope that now you're enjoying your Classic KS. Have a great day! :)

Rated 4 out of 5 stars

Little note on communication :)

The project seems great and I can’t wait to try the shoes! Only feedback I can share right now is that I would have liked some extra communication from the team. More frequent updates and overall communication with the community/backers. Even a simple “Hey guys, all’s great and the project is on time” every 2/3 weeks would make a great difference :)

July 7, 2021
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Reply from KUMI Sneakers

Thanks for your review! We're happy you backed our project, many thanks! Regarding the communication, our apologies if we haven't updated the project as frequently as you expected. We're going to work on it and update Kickstarter page as soon as possible. Hope you love your sneakers once you receive them. Thank you and have a lovely day!

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