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Fundas personalizadas, para gente con personalidad.
Av. República Argentina, 9. Entl. 2, 08023, Barcelona , Spain
4.3
157 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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No real sense of where my package is in the delivery process. Seems to be stuck “at sorting center”
Reply from Kuori
Hi Steve! 💛
Sorry that the tracking wasn’t very clear. We’ve checked and your package has already been delivered, and within the international delivery timeframe shown on our website.
If you have any questions at all, we’ll be very happy to help! ✨
Reply from Kuori
Thanks for your feedback! ✨ We’re happy you like our products and would love to know what we could do better to make it a 5-star experience.
absolutly love this product, however my last order was wrong
On the invoice i can see what I ordered but recieved something different that i did not really want
I have tried to email but no reply
Reply from Kuori
Hi!
We're really sorry again for the mix-up with your last order — but happy we could finally connect and get the right product sent your way!
Thanks for your patience and for loving our products 💛
Came well before expected delivery.
Tracking was really good. Arrives in a lovely black velvet pouch. It was better than I expected.
Fell in love with it the minute I opened it.
Only thing was my emails are in Spanish and not being very tech savvy it took me a while to find out how to translate. 😁
Reply from Kuori
Thank you so much for your kind words! 🖤 We’re really happy you loved everything. And we're sorry about the emails — they should have been in English! We'll keep an eye on it so it's easier next time. 😊
The metallic parts of the two items enclosed in my order had different color and so not match. One is gold (the strap ring) and the other based under the mobile case to hold the strap, this was silver. Not nice unfortunately.
Reply from Kuori
We’re very sorry to hear about this issue. We’ve already sent you an email with a solution, just in case you haven’t seen it yet. Please feel free to check your inbox, and don’t hesitate to reach out if you have any further questions or concerns. We truly appreciate your feedback and are here to help!
My first item didn't arrive but the seller re sent it, so was a very good customer service. Would buy again. Love my item!!!
Reply from Kuori
Thank you for sharing your experience! We’re sorry your first order didn’t arrive, but we’re glad our customer service team could assist you promptly. It’s wonderful to hear that you love your item and are happy with the service. We look forward to seeing you again at Kuori! 🥰
Amazing cases and bracelet. Unique design
Very customer oriented
Highly recommend
Reply from Kuori
Thank you so much for your kind words, Aga! We're thrilled you love the cases and bracelet. Your recommendation means a lot to us! 😊
Fantastic product, solid and very durable with great finish. Fast service and delivery. I can’t recommend enough and will be ordering more in the future ! 🙌🏻
Reply from Kuori
Thank you so much for your kind words, Marlena! We're thrilled to hear that you're satisfied with the quality and durability of our product, as well as the speed of our service and delivery.
Your recommendation means the world to us! We look forward to serving you again in the future. Thank you for your support! 🌟
Absolutely love their cases! It’s my second time ordering and I am obsessed.
Service is super nice too. Questions get answered super quickly and always very friendly. 10/10 recommend 🙌🏼
Reply from Kuori
Thank you so much for your review! We're thrilled you love our cases and the service.
Your support and recommendation mean the world to us. Looking forward to serving you again soon! ❤️
Still haven’t received my order and the tracking number is not updated since 29/12
Reply from Kuori
Hello Vivienne. We greatly regret the incident. We have been in contact with GLS for days to solve the incident, since it seems that they have temporarily detained the package in customs. We are working with them to unlock the package and deliver it to you.
We have sent you an email to be in direct contact with you.
Again, we apologize and we will try to find the best possible solution.
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