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Rated 5 out of 5 stars

Loved the Kurami meals I had for myself and my partner. Both thoroughly enjoyed and on our third week so far. Convenient and supporting my overall gut health and well-being immensely.

Company replied

Rated 5 out of 5 stars

Very nutritious food. Helps with having variety of nutrition to support good gut and health. And it is freshly delivered in the morning that I love as well. As I prefer to have it for breakfast and lu... See more

Company replied

Rated 5 out of 5 stars

I'm genuinely impressed with this service! The meals are consistently fresh and delicious, simplifying healthy eating. The portion sizes are just right, and there's a wonderful variety to choose from... See more

Company replied

Rated 1 out of 5 stars

Really awful quality and taste of food, particularly given the price (over £100 per week for 5 days of 1300 calories). I don't normally leave negative reviews but felt compelled here given the marketi... See more

Company details

  1. Meal Delivery
  2. Caterer
  3. Health Food Restaurant
  4. Health Food Store
  5. Meal Takeaway
  6. Wellness Program

About Kurami

Written by the company

About Kurami

Kurami is a London-based, premium meal delivery service with a unique focus on gut health. All of our meals are nutritionist approved and chef crafted, to ensure you receive deliciously nutritious meals right at your doorstep.

We supply your breakfast, lunch & dinner, alongside snacks and drinks; all delivered in fully recyclable packaging, ready to heat or eat. In all of our paths you will find balanced macros, which will support you in your wellness journey.

Unlike other meal path services, our dishes have been carefully designed and approved by our dedicated nutritionist, contain zero preservatives, and we do not use ingredients that contain dairy or gluten.

With standard, vegetarian, vegan and pescatarian options available, our menus are bursting with flavour to suit every taste bud.

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3.7

Average

TrustScore 3.5 out of 5

94 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Super tasty & generous portion sizes

Fast, secure and products were very well chilled using a special gel bag and innovative wool based protective bags. The food was of very high quality and very generous on the meat portions. Well recommended.

March 22, 2023
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Reply from Kurami

Dear Steven,

We are so delighted to hear that you enjoyed our nationwide box! Thank you so much for taking the time to review us 🫶 We cannot wait to welcome you back to Kurami soon!

With love and good taste,

Team Kurami

Rated 5 out of 5 stars

Always look forward to my Kurami delivery!

I absolutely love Kurami food and always look forward to the delivery. The food is gluten-free and healthy as well as tasty. The menu is well-thought and balanced. I always go for the pescatarian option and all my dietary needs are adjusted for. I never feel hungry with Kurami meals. My favourite are their mylks and energy balls! The customer service is also very helpful.

February 2, 2023
Unprompted review
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Reply from Kurami

Thank you so much for the beautiful review! 🫶 We are so happy to be a part of your wellness journey.

Rated 5 out of 5 stars

Amazing service

I had an amazing experience with Kurami. All the dishes were flavourful and rich and the team was very available to help with my dietary restrictions, they were very kind and attentive. They also went above and beyond to accommodate my delivery needs! I am happy to order again

March 18, 2023
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Reply from Kurami

Thank you so much for the beautiful review! 🫶 We are so happy to be a part of your wellness journey.

Rated 5 out of 5 stars

Really good customer service

Really good customer service and support with dietary requirements. On the calorie restricted programme the meals are still filling and varied.

March 20, 2023
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Reply from Kurami

Thank you so much for the beautiful review! 🫶 We are so happy to be a part of your wellness journey.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service by Camilla. Quick reply and resolution when I needed to change my order. Meal portions are large, I like the variety of healthy plants and protein. The drinks are lovely too without sugar. Thank you, Kurami

March 6, 2023
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Reply from Kurami

Dear Katerina,

We are so delighted to hear your feedback ❤️ thank you for taking the time to review us! We love to support you and help you maintain good gut health with plenty of plant variety 💪

With love and good taste,

Team Kurami 🫶

Rated 5 out of 5 stars

Very happy!

The meals are varied, filling and tasty! The customer service I have received in pausing/ changing/ restarting my plan has been very good. I was apprehensive of the cost but these meals save me the hassle of thinking of healthy dinners/ lunches and I save money by not getting takeaway. Also is a lot of food for one day so you can make it go further by saving some for the next day!!

March 11, 2023
Unprompted review
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Reply from Kurami

Dear Ruby,

Thank you for your wonderful review! We are happy to support, fuel, and support your wellness journey ❤️

With love and good taste,

Team Kurami 🫶

Rated 5 out of 5 stars

The food is amazing and super healthy

The food is amazing and super healthy! Definitely worth it! There is amazing variety and it is filling while feeling healthy and energised.

March 8, 2023
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Reply from Kurami

Dear Andrea,

Thank you for taking the time to review your Kurami experience!
We are delighted to support your wellness journey 🫶

With love and good taste,
Team Kurami

Rated 5 out of 5 stars

Great food, flavours and service

I have been really impressed with the overall experience since I started using Kurami.
The food tastes as good as it looks on their marketing and social media.
The deliveries are consistent, and flexible when I am not at home.
The price point is very reasonable given the quality of the ingredients and current operating costs we are all experiencing personally and in business.

February 10, 2023
Unprompted review
Kurami logo

Reply from Kurami

Thank you so much for the kind review! We are delighted to support your wellness journey 🫶

Rated 5 out of 5 stars

Simply wonderful

This is the first time I've used a meal delivery service, so I have no benchmark, but I have been absolutely delighted with both the service and the quality of the food. I wasn't sure what to expect, having chosen the calorie controlled vegan option (a mini-detox!) but the dishes have been wonderful - so flavourful and diverse - and the portions are great. I haven't been hungry once. I'm currently only on day four of five, but I already feel like an improved version of myself. Excellent all round and I can't recommend Kurami highly enough.

February 9, 2023
Unprompted review
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Reply from Kurami

Dear Caroline, thank you so much for the beautiful review! 🫶 We are so pleased you are enjoying your journey to wellness with Kurami.

Rated 5 out of 5 stars

Re purchasing this great food again

This is my third weeks repurchase of Kurami’s very tasty and healthy food. It has been varied each day with terrific flavourful food that has incorporated many different types of vegetables as well as protein. The volume of food is very filling and the variety makes sure you don’t get bored.

February 7, 2023
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Reply from Kurami

Thank you so much for the beautiful review! 🫶 We are so happy to be a part of your wellness journey.

Rated 5 out of 5 stars

One very happy customer

Healthy, balanced meals which taste fantastic. The variety you get is amazing and knowing that I am getting the right levels of nutrients leaves me very happy indeed. Delivery was spot on and super reliable. What is there not to like!

January 23, 2023
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Reply from Kurami

Thank you so much for the beautiful review! 🫶 We are so happy to hear you are enjoying your Kurami journey.

Rated 5 out of 5 stars

My favourite service in london

I don’t even know where to start describing how much I’ve come to rely on this service. I don’t like long reviews but I’ll just say I am insanely busy all the time and have been feeling weak and unhappy with my eating habits, Kurami has changed all of this. With a stellar customer service that’s always friendly and jumping over itself to make sure everything works perfectly, and food that is seriously so good you won’t want to order anywhere else, just do yourself a favour and try it

October 18, 2022
Unprompted review
Kurami logo

Reply from Kurami

Thank you so much for the beautiful review! 🫶 We love being a part of your wellness journey!

Rated 5 out of 5 stars

Amazing customer service and tasty food

I had such an incredible experience with Kurami I am definitely going to become a regular. Customer service was kind and impeccable, going above and beyond to ensure I would have a good experience regardless of my very specific dietary needs and some mistakes I made upon placing my order. They were so understanding and did way more than I could have asked for to help. The food was just incredible, with rich and complete flavour profiles that I would reach for anytime. The drinks were also fresh and lovely. I’m happy to say I felt coMfortably full after eating but I didn’t feel drowsy or weighed down. Overall amazing experience that I am going to recommend to all my friends and family as well as continue purchasing

October 10, 2022
Unprompted review
Kurami logo

Reply from Kurami

Thank you so much for the amazing review! 🫶 We are so happy to welcome you as a regular Kurami client. We love being a part of your wellness journey!

Rated 1 out of 5 stars

Awful tasting food with no customer service

Was so excited to try this and wish I'd take the reviews more seriously, Awful customer service where you just hope your food arrives and when it does there are no instructions of whether to heat it or not heat. The food is also probably one of the worst I've ever tasted. There are so many ways to make healthy nutritious and gut-friendly foods however Kurami completely under-delivers on taste. Considering I found quite a few dishes completely inedible I thought the service was far too expensive.

September 26, 2022
Rated 1 out of 5 stars

Unreliable, poor customer service

I ordered a 10 days food plan. I was reliant on that as I was ill with pneumonia and house bound. The order was confirmed but food never arrived.

I followed up with customer services. They advised that they do not deliver to my area. This was not picked up when the order was confirmed. I was subsequently told it was due to a 'bug'. There was no apology.

Second, my order was scheduled for a date I did not specify. This was changed without telling me. I only found this out after the date I specified had elapsed. Their reason for this was I missed the cut off. That's fine, but for the love of all things good and holy, tell the consumer! We are not mind readers, although Kurami seem to expect you to be.

I still haven't received an apology. In fact, I had to ask for a refund for food they could never deliver in the first place and should never have agreed to deliver. When I did do that, and after me specifically advising them of my challenging health circumstances giving rise to the order, Kurami responded by starting their email with "I hope this email finds you well". Honestly, that is either next level stupidity or if I was to be cynical, it's just really mean. I am not well. That was the point of the order, which I explained in detail, and nicely in my immediately prior email to them.

Do better Kurami. For an allegedly high end food offering, your execution, reliability, customer care and service seems to be the opposite of that. Also, if you do mess it up, apologise.

October 11, 2022
Unprompted review
Rated 5 out of 5 stars

Good food and comfortable service

Good food, and very comfortable service. Signed up for a subscription so makes it really easy and the food is really nice and fresh.

August 25, 2022
Unprompted review
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Reply from Kurami

Thank you so much for the beautiful review! 🫶 We love being a part of your wellness journey as a subscription client!

Rated 2 out of 5 stars

Very disappointing

Honestly my experience with Kurami was SO disappointing. I was very excited to try it and ordered a 5-day meal plan (lunch and dinner). I am sorry to say but I still do not understand how the food could taste so bad. Sure, it was healthy, gluten free and dairy free. But it either had no taste whatsoever, or the taste was bad enough to make me feel nauseated after a couple of bites. And the consistency of some of the food just felt wrong. I contacted customer service on the third day, and they were nice, but they could not offer me even a partial refund or compensation for my dissatisfaction. I do not understand the positive reviews, food can be healthy AND tasty, but this was just utterly underwhelming.

August 13, 2022
Unprompted review
Rated 5 out of 5 stars

This company is superb

This company is superb. I love receiving my meals, which are always fresh and delicious.

June 8, 2022
Unprompted review
Kurami logo

Reply from Kurami

Thank you so much for the beautiful review! 🫶 We love being a part of your wellness journey!

Rated 5 out of 5 stars

Love

I used this company while in London for a long work trip. I truly loved the food. Good selection of dishes, healthy and always delicious. I will use Kurami again when I come back and I reccomend it to friends. The little chocolate snacks are so good, I ask them to make a box to take to the plane!

June 7, 2022
Unprompted review
Kurami logo

Reply from Kurami

Thank you so much for the beautiful review! 🫶 We love supporting you when you are in London! We look forward to welcoming you back soon.

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