Kurvpay Reviews 160

Marion Unartel provided outstanding service! She was incredibly fast and efficient, and everything was explained clearly and professionally. I truly appreciate her prompt support and attention to detail. Highly recommended!

Marion was very helpful and helped solved the issue at hand.

My sales rep. Nick Lueking provides excellent customer service. There are two things I dislike. Not showing a separate line item for the 3% charge to customers on the receipt. The 1¢ difference on the batch report from time to time.

Marion is extremely helpful whenever we reach out and is always quick to respond. Working with Marion makes things a lot easier on me and it is greatly appreciated.

Marion is always extremely helpful and quick to resolve inquiries for our team!

Marion is always the best, great customer service, THANK YOU

One of my Clients had a large transaction going thru EMS and we wanted to be proactive to let Risk dept know . Marion Unartel from Key Accounts was extremely accommodating and helpful and made sure it got done quick. Thank you

Marion is always very responsive and timely.
I consistently need someone knowledgeable who can work quickly to help solve a problem or make a necessary account modification. Marion is my "go to" person and I know things will be done right.

Marion exemplifies what outstanding Client Service should be. Knowledgeable, efficient and always goes above and beyond to satisfy any needs or concerns.

We have been in business with EMS for 5 years. Richard Young was the most knowledgeable and delightful rep to deal with. He returned all my calls, my emails and check to make sure that everything that I requested had been taken care. He make it very easy to deal with all the issues that I've had with EMS so far he is one of the reason that I will stay with the company and not get service with another for need company due to all of his near actionsand Customer Service skills.

very responsive and helpful

Markon was very helpful, thorough, and professional.

EMS has been our cc processor for years. Marion Unartel is great. She is always my go to person for questions or issues with our credit card processing and statements. She is always quick to respond and to take care of any issues. She always goes above and beyond to do research and find the answers I need, even if she isn't the person or department I need.

Richard Young was the best! Very informative and made sure I had the right information and if I needed any additional info like numbers and websites before hanging up.

An extremely helpful and pleasant individual. She answered all of my questions, resolved my difficulties and I could “hear” her smile the entire call. I called for a batch closing issue. Done. I was locked out of my online accessibility. Fixed. I had a question on charges to our statement. Explained and removed.
A pleasure to deal with one knowledgeable person and not be transferred to different departments. She’s a gem!

Richard made the process of updating our account seamless.

Marion U at EMS is amazing! Super helpful, friendly, and really knows her stuff. I don't have to dread when I have an issue because I know Marion will be on top of it! I love that she follows up and follows through with what she says she will do! She makes every experience smooth and enjoyable. Highly recommend her!

Super responsive. Marion is a gem!

Team here is always so fast to help. It's a joy getting to work with this entire team.

EMS is basically a legal criminal organization. They lie about everything, hold funds for months without any reason or notice. Want to call your customers to verify orders??!!!! Seriously? Customer service is a joke and after spending a ridiculous amount of time trying to make sense of their non existent policy and system EVERYONE TELLS YOU SOMETHING DIFFERENT!!! Stay very far away from this place! They will put you out of business and continue to hold your funds for up to 9 months. BEWARE
ANY POSITIVE REVIEW YOU SEE HERE IS ABSOLUTELY FAKE!!!!