Kustom Clothing Ltd Reviews 

130
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Fantastic quality of hoodies! I ordered 22 for me and my classmates and lecturers and they were very responsive to emails, very reasonably priced and we even got our order ahead of schedule. Would abs... See more

Rated 5 out of 5 stars

Wayne helped from start to finish, very swift at replying and sorted our order for us with no problems. We received order within 3 days, everything was there and quality of products / embroidery are e... See more

Rated 5 out of 5 stars

I organised Leavers Hoodies through Kustom Clothing and the whole experience was excellent! Lisa is brilliant! She was happy to provide examples of 2 different designs for the children to make a choic... See more

Rated 5 out of 5 stars

We recently ordered 50x custom technical tshirts for our organisation. Matt and the team we dealt with were really great, very patient during lockdown and waiting for us to compile our order. The desi... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Kustom clothing are the UK's leading supplier of printed and embroidered clothing. We supply our printed and embroidered clothing to all sectors from small start ups to household names and just about everyone in between. We offer screen, digital, transfer and sublimation printing as well as premium quality embroidery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

130 reviews

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4.6

All reviews

(130)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service and quality of product. Abigail helped me from start to finish and made sure that every query/change I had was dealt with quickly. Thank you for all your help. Would highly recommend.

August 21, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service!

We have received excellent service! From start to finish, our contact Abigail made the whole process very easy. Customer service was excellent; very responsive, courteous, professional and helpful throughout. Finished products were great quality and exactly what we wanted. Would certainly order again! Thank you, Kustom.

August 1, 2018
Unprompted review
Rated 1 out of 5 stars

Product does not match order - facts denied, customer treated poorly. Avoid.

With so many custom clothing companies out there, it's best to work with people who care about their service, their product and their customers.

Kustom Clothing is, alas, not a company that cares about any of these three entities.

Very poor quality product, and even worse quality customer service. Twice we have been sent product not matching hex code, not matching requested colours (ie: we ere sent blue hats when we ordered green...they were also very poor quality hats), not matching the beautiful mockups their designers have made. And, on notifying them of this we were met with excuses, blame placed on us and ignored phone calls, no replies to emails, promises of prompt replies followed by silence, chasing.

Mistakes happen, that is fine - but a good company accepts when a hex code does not match a product and accepts that they have no fulfilled their side of the contract. An apology and making things right is always the right business decision. Treating a customer with the upmost disrespect is insulting and pushes a business into disrepute.

1. First order we were clearly ordered green hats...we were sent blue hats
2. This was blamed on us, despite 4 emails stating the clear order
3. 10% discount offered on future orders
4. Sample sent that was spot on, we were happy and ordered 20 more
5. 20 Run orders did not match hex code, or the visual and not the sample. We ordered sky blue and got dark blue
6. Denials and excuses
7. Silence
8. Informed if we were unhappy then we should talk to our lawyers.

With so many custom clothing companies out there, it's best to work with people who care about their service, their product and their customers.

July 31, 2018
Unprompted review
Rated 5 out of 5 stars

Exceptionally helpful and amazing…

Exceptionally helpful and amazing service!
We sent through a concept idea and Kustom showed some amazing designs, they then worked with us throughout the process to ensure that the design met and exceeded our expectations.
Amazing customer service, really friendly and helpful team and great quality and very quick turn around product.
We have used Kustom for two year running now and will continue to do so!
All the best, the Woodies Rugby Team.

July 30, 2018
Unprompted review
Rated 5 out of 5 stars

Thank you Abbie!

Really fast and friendly service from Abbie, my company made a last minute order and she managed to accommodate for us. The order arrived on time and was absolutely perfect, flawless product and customer service 10/10. Will definitely be using this company again, Thank you Abbie!

April 27, 2018
Unprompted review
Rated 5 out of 5 stars

Very happy with the service from the…

Very happy with the service from the team at Kustom Clothing. All my questions were answered quickly and mock pdfs were sent to me so that I could approve them. Quick delivery service too. I'd be happy to order from them again and would definitely recommend.
Thank you Kustom Clothing :)

March 29, 2018
Unprompted review
Rated 5 out of 5 stars

Absolutely fab service

Absolutely fab service. This was my first order and I was really impressed with the quick response and continued communication with Abigail.
I ordered 3 different sets of customised running t-shirts and the printing and quality of the t-shirts is brilliant. Was great that I was able to see a sample of each colour t-shirt and various sizes so that teams could get the right sizes. I will certainly be recommending Kustom Clothing to my Triathlon Club, running club and gym. Great value for money. Thanks for making the process so easy.

March 21, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service with great products

Fantastic service with a great end result. Delighted with our personalised gilets and polo shirts. Super easy and fast to agree everything over email, paid over the phone and clothing with us a couple of days later. Ideal.

Will definitely be buying more in future.

March 14, 2018
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic!

Absolutely Fantastic!
I have ordered from Kustom Clothing numerous times within the last 8 months, and the service as well as the clothing quality has been excellent. The merchandise that was ordered where 30 t-shirts and 17 hoodies, both of fantastic quality and at a reasonable price considering that each item was individually customized. The delivery was quick, on time and the items arrived in a good condition. The customer service has been perfect: quick responses and all queries were dealt with swiftly and professionally. Would absolutely recommend!

February 14, 2018
Unprompted review
Rated 5 out of 5 stars

What an amazing service

What an amazing service. The quality of the embroidery on our new work jackets was amazing, the fine detail was picked up much better than expected and the colours were vibrant and eye catching.

We only had a small number of garments to be printed, but this wasn't an issue. The guys at Kustom Clothing did a test piece and jacket for us before placing order. Turn-a-round was also quicker than quoted.

Just a great all round service. Definitely use them again as we need
Hi Vis jackets and Airtex shirts screen printing. Didn't realise you did so much.

Thanks again Kyle

December 7, 2017
Unprompted review
Rated 5 out of 5 stars

Great!

We bought 14 hoodies with embroidery and a transfer with Kustom Clothing. They were professional, quick, and great value.

The hoodies turned out great, and they adjusted designs / requests perfectly!

Will be certainly using Kustom Clothing again!

December 6, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service - would recommend!

Excellent service, very quick turnaround and the final product looks great!

The team were great throughout the process, checking the products look & feel and logo placement.

I'd recommend and definitely use Kustom Clothing again :-)

November 28, 2017
Unprompted review
Rated 5 out of 5 stars

Great quality product & excellent service - will definitely use again...

Placed an order for my daughter's football club based upon a recommendation from a contact at a global leading sportswear brand. Everything about working with Kustom Clothing was good - they were vert responsive, professional, reasonably priced and offered great service, turning round an order from a new customer very quickly. Great quality product & excellent service - will definitely use again.

October 9, 2017
Unprompted review
Rated 5 out of 5 stars

Great tech tees for a mountain biking

I ordered some tech tees for a mountain bike race at relatively short notice. Customer service was excellent, very pleasant to deal with and quick to respond. The tees themselves are great value and nice to wear (and breathable) even for a full day on the bike. And they even arrived 2 days earlier than quoted. I will definitely be using Kustom Clothing again in the future.

August 15, 2017
Unprompted review

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