Kylie Cosmetics Reviews 4,683

TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unresponsive and unhelpful, especially when dealing with order issues. Customers frequently reported problems with their orders, such as items not arriving, incomplete deliveries, or products being out of stock after purchase. There were also concerns about product quality, with some finding items to be defective, not matching advertised colors, or causing skin irritation. Conversely, a small portion of people felt satisfied with the products, praising their quality, long-lasting wear, and suitability for sensitive skin. Some reviewers also had positive experiences with customer support, noting quick replacements for faulty products.

What people talk about most

Product

Clients share ambiguous opinions on product quality and performance. While some customers express love for... See more

Quality

Reviewers highlight ambiguous aspects of quality. Some customers express satisfaction, praising products like... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express significant frustration and... See more

Customer service

Customers consistently note negative experiences with customer service. Many report unresponsiveness, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If I could give 0 stars.. I ordered 2 lipsticks from Kylie cosmetics, one from which my best friend has, the color is totally different from what it was before. After contacting customer services, I... See more

Rated 1 out of 5 stars

Awful customer service. Ordered make up for Xmas for my daughter - in good time 11 Dec and paid an astonishing £6.75 postage. I was to track delivery on Shopify app. Anyhow received message that item... See more

Rated 1 out of 5 stars

I made an order from Kylie Cosmetics on black friday, the order came after a few days and the box was completely empty!! I contacted Kylie Cosmetics and they resend my order. Today I received the... See more

Rated 1 out of 5 stars

i have placed order on june 10th but still until now i haven't received my order i have emailed them several times about my order they said one of the items i order is not available in stock (how do t... See more


2.3

Poor

TrustScore 2.5 out of 5

5K reviews

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Rated 1 out of 5 stars

Kylie Cosmetics supports human trafficking*

I don't understand how anyone could support a company that actively supports human trafficking. The whole Kardashian/Jenner clan is linked to Lou M. Taylor who is the one who helped get Britney Spears in an abusive conservatorship for 13 years, forcing her to take medications she didn't need, humiliated her on a daily basis and stole hundreds of millions of dollars from her.

*All allegedly because I don't wanna get sued.

July 5, 2022
Unprompted review
Rated 1 out of 5 stars

I will never purchase from a company…

I will never purchase from a company who's business manager (lou m. Taylo) profits from the human trafficking of Britney Spears. If you really support women's rights, you would dump Lou Taylor.

"allegedly" ya know

July 3, 2022
Unprompted review
Rated 2 out of 5 stars

Long shipping

Don’t order from here directly - I didn’t realise and it doesn’t inform you that the products have to be sent from Germany, the shipping takes absolutely forever. Much easier to go into boots etc if you want it. Won’t be ordering online again it’s been an absolute hassle it’s a lot of money to pay to wait so long for your items

June 20, 2022
Unprompted review
Rated 1 out of 5 stars

Never supporting this company again

Never supporting this company again. Had enough with their horrible horrible customer service and I keep receiving products that are defective and don't work like they should. Colors don't match shade descriptions. Customer service doesn't get back to you and when they do they're not helpful. Kylie doesn't seem to care about her company anymore all she seems to care about is money.

April 30, 2022
Unprompted review
Rated 5 out of 5 stars

I absolutely love Kylie Cosmetic

I absolutely love Kylie Cosmetic. Everything has always arrive before it was suppose to. The quality is amazing. 10/10 recommend. I also use Kylie baby products on my premature twins and their skin is amazing.

April 28, 2022
Unprompted review
Rated 1 out of 5 stars

I have been waiting for my package for…

I have been waiting for my package for over a month. Advance payment of over 100 euros and not even the shadow of the package. It is not even possible to trace the location and this should never happen from a company as important as yours.
I'm afraid the package will never arrive. Bad customer service, they say they help you and then they don't do anything, and there is no refund! Are we joking?????? All this notoriety this great company and then you treat customers like this ...

March 25, 2022
Unprompted review
Rated 1 out of 5 stars

I bought the Kylie ginger lip kit and…

I bought the Kylie ginger lip kit and omgggg it’s like bloody true brown. Not like how it first came out and when I ordered two the liquid was totally empty like honestly never again!! how is ginger colour brown but the original when first started was peachy orange !!.. waste of money!!..

February 18, 2022
Unprompted review
Rated 1 out of 5 stars

Kylie Lip Kit in the shade Exposed

Bought a Kylie Lip Kit in the shade Exposed. Was so exciting to finally have a lipstick/gloss that stayed on through the day. However I was deeply disappointed. It was not as moisturising and didn't stay on long at all, not even through the first hour or so. I have much cheaper brands that have lasted longer than this. Very disappointing and frustrating, definitely not worth the money or the hype!

February 10, 2022
Unprompted review
Rated 1 out of 5 stars

Discussed

Discussed, I did not receive my order and it’s marked as delivered!
Scammers do not buy!!!

January 20, 2022
Unprompted review
Rated 1 out of 5 stars

No Returns

Both myself and my daughter ordered the same product as a Christmas gift for my niece. I contacted them to arrange a return/refund only to find that there are no returns. When ordering, they don’t make you aware that returns aren’t accepted. I think this is outrageous and I’ll never buy anything from here again. The customer service is non-existent, how can a company operate in this way and get away with it?

January 15, 2022
Unprompted review
Rated 3 out of 5 stars

Kylie Skin

Ordered the full set of Kylie skin worth £133 but was on offer for half price on a Christmas sale. I used it and it’s ok, but definitely not worth the money. I would compare the products to low end skincare products. Would not buy again personally.

January 4, 2022
Unprompted review
Rated 1 out of 5 stars

Never received my order

Never received my order. I contacted them multiple times, by email & phone, but they never got back to me. I spent over $200 on products for them to not show up, then had no chance of getting my money back. I won't be shopping on this website again.

December 22, 2021
Unprompted review
Rated 1 out of 5 stars

Kylie cosmetics new lipkits - disaster

Kylie cosmetics lipkits - before the relaunch - were all I used. I was extremely disappointed with the new formulas. I ordered way too many thinking they were as good as before, all will go in the bin. The formula is just drying on the lips, remains somehow uncomfortably tacky for a while before it dries up your lips and after 1 week of use the lipliner does not stain anymore, you have to press a lot to get something out of it. A complete and utter downgrade. Hundreds of Euros down the drain.

December 15, 2021
Unprompted review

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