Ordered 3 pair of pants and autofill caused an error in the shipping and billing address. Attempted contacting customer service immediately to correct the address and multiple other times as well but... See more
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Avoid at all costs Purchased a pair of Gentaro pants that fell apart after a few days wear indoors. Customer service is terrible, they won't honour any consumer protocols of dissatisfaction an... See more
So far so good. I bought some very cool jap pants , very comfortable, I’ve ordered 2 more pairs. They are not expensive so you get what you pay.
The product the company sent arrived in good time. However, it was really poor quality. They have a 30 day money back guarantee and a sensible looking refund policy. However, I have messaged t... See more
1.6
Bad
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Can’t trust KyotoSoul
I ordered for two Kireina pants and received them properly. The problem was that the size I had ordered where two sizes to small so i wanted to Exchange these pants. Send an E mail with photo’s of the pants but never get an answer. No Phone number available to contact a service departement or something like that. Lost almost €100,-. Good job Kyoto soul.
May 21, 2023
Unprompted review
Potential fraud
The product the company sent arrived in good time. However, it was really poor quality.
They have a 30 day money back guarantee and a sensible looking refund policy.
However, I have messaged them 6 times and have heard nothing back about where to send it.
I have given them final warning before I report them to my bank as fraud.
February 2, 2023
Unprompted review
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