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Rated 5 out of 5 stars

I have ordered so many times from KYYO. They are informative when dealing with pre-orders and I always receive my orders in pristine condition, and fast delivery. My go to for my Kpop needs. Thank... See more

Rated 5 out of 5 stars

Really great service. I'm thankful that we have kyyo as it's so much easier to buy from here than to ship internationally. It's also way cheaper! Everything always arrives really quickly and in perfe... See more

Rated 5 out of 5 stars

I placed another order of Kpop albums for my daughter's Christmas presents, having already used Kyyo in a last month(ish) for her Birthday. Once again they provided and fantastic service and the... See more

Rated 5 out of 5 stars

My favourite KPOP retailer in the UK! Absolutely amazing customer service with quick responses, fast dispatch time. I’ve done many orders with Kyyo and haven’t had any issues. I think they’ve even go... See more

Company details

  1. Online Marketplace

Information provided by various external sources

KYYO is the UK's leading Korean POP music merchandise store, runs by our passionated team, we're working hard to keep that fun and professional shopping experience alive. All our stocks are UK based and deliveries within 2/3 working days.


Contact info

4.9

Excellent

TrustScore 5 out of 5

690 reviews

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Rated 5 out of 5 stars

Brilliant

Brilliant. Cannot fault them. Products packaged perfectly, arrived safely and quickly.

December 25, 2023
Rated 5 out of 5 stars

Great Service yet again!

I placed another order of Kpop albums for my daughter's Christmas presents, having already used Kyyo in a last month(ish) for her Birthday.

Once again they provided and fantastic service and the order arrived today (4 days total), despite the warning about high levels of seasonal orders. Everything was exactly as I hope and inperfect condition. As with every order they had included a few thoughtful extra treats that will make lovely stocking fillers.

I can't recommend them highly enough. Thank you and Merry Christmas.

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

I had a problem with a past order but Kyyo were very quick to contact me and help me out. I’ve shopped from Kyyo multiple times and they are great I would recommend them to anyone!

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered set of K Pop albums by Stray…

Ordered set of K Pop albums by Stray Kids for my 12 year old daughter for Christmas. Not used KYYO before but they offered items much cheaper than Amazon.
Excellent customer service with good communication and reassurance regarding postage during busy Christmas period. Items arrived as promised and exactly as expected. Overall really great, I would recommend and be back 😊

November 24, 2023
Rated 5 out of 5 stars

Excellent Store & Team

Good pricing and excellent communication & customer service team (shoutout to Patrick in particular, polite and efficient!). Reliable with decent shipping times too, have used them a good few times and will continue to do so.

November 24, 2023
Rated 5 out of 5 stars

Best order ever!

Extremely amazing! Albums came well packaged, and my jihyo postcard was safely on my kwon eunbi album. Everything was safely organised into the package. It also came only a few days after I ordered it, which I am definitely happy about.

November 24, 2023
Rated 5 out of 5 stars

Fantastic and Reliable UK Based Kpop Company

Really great and reliable company. Super fast postage and delivery, album + additional photocards came beautifully packaged. I was even cheeky and with the random POB photocard put a member preference in the order notes section, and Kyyo actually listened! Which is just so lovely and a nice personal touch. I will definitely be shopping here again. Thank you <3

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Always recommend

Love KYYO so much. This is my 5th time at least ordering from KYYO. Everything always comes in less than a week, and the preorders come so early. Always recommend

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great store

Great store. I’ve brought from them many times and had no issues ever. Very good shop.

August 28, 2023
Rated 5 out of 5 stars

Great place for Kpop albums!

My album came on time, and packaged very well so there was no damage to the actual product. The extra photocard I bought came sleeved and securely attached to the album. I've ordered from here before and will likely continue to do so in the future!

August 27, 2023
Rated 1 out of 5 stars

EMAILED MULTIPLE TIMES ABOUT MY ORDER

EMAILED MULTIPLE TIMES ABOUT MY ORDER. NO RESPONSE AT ALL. APPALLING SERVICE. THE SHOP APP DOESN'T HELP

August 12, 2023
Unprompted review
KYYO.CO.UK logo

Reply from KYYO.CO.UK

We sincerely apologise for the inconvenience you have experienced with our customer service. We understand your frustration and are committed to resolving this matter as quickly as possible.

To assist you effectively, could you kindly provide us with your order number? This information will allow us to locate your order and investigate the situation thoroughly.
We value your feedback and are dedicated to ensuring your concerns are addressed.

Thank you for your patience, and we look forward to assisting you further.

Best regards,
Patrick
KYYO Customer service

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