I ordered my product on April 21 and still not haven’t got the product - deposit contacting customer service twice there has been no reply - highly disappointed
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See what reviewers are saying
Excellent products, I’ve got hoodies, trackies, T-shirts - probs some other stuff too that I’m forgetting. My orders have all arrived super quickly, the items are all incredible quality and fit great.... See more
I received the hoodie today good quality material thick and soft really liked the Label on the back. My son has been asking for this hoodie and matching joggers they were sold out hope you'll get them... See more
I love all the clothing I buy from lab3l. The customer service is very professional and helpful. I received a pair of defective pants that I cannot even wear, but they sent me out a new pair right awa... See more
Company details
Information provided by various external sources
Not Just A Label
Contact info
Kingswood Avenue 124, NR8 6UW, Taverham, United Kingdom
- lab3l.co.uk
3.8
Great
162 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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What you waiting for get shopping
Excellent quality, very comfortable and labels clothes really look the part, my good friend Joss has pulled it off again. Looking forward to the Red Velvet baseball cap to be released mid August
August 6, 2020
Unprompted review
Unreal fits quality threads time and…
Unreal fits quality threads time and time again
August 6, 2020
Unprompted review
Delivered quickly and the quality of…
Delivered quickly and the quality of the T-Shirt feels top quality.
July 28, 2020
Unprompted review
Sizing runs very small
Sizing runs very small. I usually wear a small so sized up for a better fit, but the medium was still to small. Tight sleeves and small shoulder ratio. Like the look, but def needed two or three sizes bigger to fit comfortably
July 25, 2020
Unprompted review
No response from customer service
I ordered a jacket twice. The first did not fit correctly and I emailed customer service for help on exchanging the item and never received any communication. Upon receiving no response I placed a second order for a larger size for my husband. We received the second jacket yesterday and one of the buttons is broken off the jacket. I would love to exchange for a fixed one, but never heard back from you guys for help. Ups said it was be $600 USD to mail the jackets back. I've now lost $200 USD due to not being able to exchange the first jacket and receiving poor quality on the second jacket.
I would gladly rate higher if I ever heard from someone. My phone number is 7608556489.
July 7, 2020
Unprompted review
The quality of clothing is unreal
The quality of clothing is unreal, I’ve purchased a few items from lab3l clothing now! Will definitely continue to do so.
July 7, 2020
Unprompted review
Tee shirt
My son loved the tee shirt - great quality and great fit.
Thanks for your fast service and easy process.
June 19, 2020
Unprompted review
Order not completed in full
The T-shirt I got was great and fit well. But I have emailed in, messaged on social media as well that my order hasn’t been delivered in full. I ordered one of the caps as well and no one has gotten back to me regarding a refund or where my cap is...I would be happy to change the rating once I know whether I’m getting a refund or another delivery.
June 14, 2020
Unprompted review
Havent even received item
Havent even received item, asked for next day delivery still waiting gave up on waiting for it waste if £30
June 1, 2020
Unprompted review
Reply from Lab3l Ltd
Hi Jon,
I'm sorry to read the poor review, however the item you've ordered states on the product page that this is for pre-order for shipment mid-June.
We can either refund you or keep the order open for mid-June if you'd like?
Many thanks,
Jonny
⭐⭐⭐⭐⭐
Very quick, depite the crisis we are in! Thank you!!! (Shorts are dope by the way🤙🏾)
May 27, 2020
Unprompted review
Reply from Lab3l Ltd
Thanks Anthony! Hopefully they've made lockdown a little more comfortable for you :)
Reply from Lab3l Ltd
Thanks again Bobby!
It’s been 20 days and still haven’t…
It’s been 20 days and still haven’t received a dispatched email, just a received order email. I emailed the info email and no reply.
May 24, 2020
Unprompted review
Reply from Lab3l Ltd
Hi Harry,
I do apologise for the delay in coming back to you.
I've emailed you a couple of options on how to move forward.
Once again I do apologise.
Jonny
Excellent fit and quality cheers
May 16, 2020
Unprompted review
Ratings
Banging, edgy brand with well fitted apparel! Go medium if you go gym, small if not, Large is for the bench dudes 🤟🏻❤️
Love your stuff guys, keep on keeping on x
May 8, 2020
Unprompted review
Bad experience 2 times with them
I ordered a Tshirt in March. The item did never arrive. I sent them 3-4 emails until I got finally answered. They offered another T Shirt to compensate for that. That was the 21st April. Today, 7th Im still waiting for the second to arrive. Won’t buy again.
May 7, 2020
Unprompted review
Reply from Lab3l Ltd
Hi Mikel,
I apologise for the poor level of service you've received.
I can see that the replacement t-shirt we offered was sent on the 20th April and as of today (7th May) is in your local distribution centre. Unfortunately given the current pandemic it really is a mixed bag with the couriers at the minute.
For instance I can see you placed another order on 30th April and this was delivered yesterday (6th May).
I can only apologise for the inconvenience and the lack of communication you have received.
My apologies,
Jonny & the Lab3l Team
Great quality
I ordered a Bomber Jacket. Love the quality and look. Order was shipped quickly.
April 25, 2020
Unprompted review
Great clothing
Great clothing. Great service.
I have bought from them twice now and I will keep on buying.
April 12, 2020
Unprompted review
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