Label Menswear Reviews 

1,845
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 604 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that items arrive very quickly and match online descriptions perfectly. Shoppers also highlight the fantastic savings, great clothing ranges, and helpful sizing information available on the easy website. Many people emphasize the brilliant communication and smooth, hassle-free ordering process that keeps loyal buyers returning. Some reviewers were not happy with order discrepancies, unexpected extra charges, or difficulties regarding customer support responses. A few people also mentioned experiencing frustrating issues such as receiving incorrect items, wrong sizes, or dealing with return complications.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, praising the genuine high-end items, excellent... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting next-day arrivals and prompt dispatch... See more

Service

Users describe positive interactions with service, highlighting fast delivery and helpful communication.... See more

Price

People report positive experiences with price, frequently highlighting that items are far cheaper than retail... See more

Order

Reviewers highlight positive aspects of order, frequently praising the straightforward online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed an order for a Stone Island Hoodie for my son’s birthday. It was despatched straight away and I received it the very next day on his birthday. Had tracking updates throughout the journey. Hoodi... See more

Rated 5 out of 5 stars

Found this website during an online search and have been very impressed. Firstly the range of fashion is very good and the service was excellent. Item arrived within 2 days of ordering,. Unfortunately... See more

Rated 5 out of 5 stars

This is the second time I have ordered from label menswear,the customer service is fantastic,I put the order in on a Sunday and I received my parcel 3 days later…well packaged and great pieces….i wil... See more

Rated 5 out of 5 stars

I found the Label Menswear website very easy to use and the Stone Island t-shirt I ordered was just as described when it arrived a couple of days later. Packaging was excellent and I benefited from 10... See more


Company details

  1. Men's Clothing Store

Written by the company

Independent retailer offering designer clothing, shoes & accessories below retail.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,845)

599 reviews in the last 12 months

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Rated 3 out of 5 stars

Good products

Good products, easy ordering and fast delivery, but the returns process needs improvement.

I’ve ordered from Label Menswear several times and found the website easy to use, with quick dispatch and delivery. Product quality has always been good.

However, I recently experienced difficulties obtaining refunds for returned items. Store credit was initially issued instead of a refund to my original payment method, and it took several emails and escalation before the matter was resolved.

To be fair, Label Menswear did ultimately process the refunds, but the process was more complicated than it needed to be and appears to be a recurring theme in other reviews.

Overall, a good retailer with excellent products and service when ordering, but the returns and refund process could be clearer and more customer-friendly.

If you are confident you won’t make a return or don’t mind a bit of a struggle, crack on.

June 12, 2026
Unprompted review
Rated 3 out of 5 stars

Fair

Quick delivery. Good products. Refund policy is slightly misleading and unclear. They dont give cash refund, only store credit or an exchange. It took me weeks and numerous emails to eventually get my money back. It wouldn't of been so bad if it was clearly stated, but this is not the case.

June 1, 2026
Unprompted review
Rated 3 out of 5 stars

First for prices on Stone Island

First for prices on Stone Island. Unfortunately though if you return items the default seems to be a gift card instead of a refund. Other than that it's a good place to get SI stuff from 🙂

June 10, 2026
Unprompted review
Label Menswear logo

Reply from Label Menswear

Thanks for your review, Alan.

We’re pleased to hear you rate us highly for our Stone Island pricing and appreciate you shopping with us.

Just to clarify, customers can choose between a refund or credit when returning an item. If a credit note was selected by mistake, that’s no problem at all, we can absolutely arrange for this to be changed to a refund.

We’ll be in touch directly by email to get this resolved for you quickly.

Thanks again for your order and for the feedback.

Rated 1 out of 5 stars

Label-menswear issues with returns would not recommend

Im my opinion do not order if you have to return items

LOOKING AT REVIEWS SEEMS PEOPLE HAVE HAD SIMILAR ISSUES IN THE LAST FEW DAYS of this company NOT ACCEPTING RETURNS

Delivery quick unfortunately item didnt fit so I sent back next day asking for a refund they send me a giftcard quoting all sorts of nonsense
1.Firstly stating that I selected a gift card then changing their mind to
2. They don't accept returns although they advertise this on their site quoting the email they sent me
'Hi [name],
We offer refunds in the form of store credit or exchange'
3. I quoted the distance selling act and suddenly I get my refund minus £10 again not advertised on their site ( finally they gave me this refund as well after a further email stating this was to cover their return label service)
4. I have since received two long emails sent to my personal email address from the owner asking me to remove or edit my review on here which I deem as quite harassing (also against trust pilot policy )

I am happy the owner seems to have addressed incompetent staff and happy my issue was dealt with but reading reviews this isnt the first time a gift card has been offered when someone has asked for a refund
In my opinion I would not recommend this business

June 8, 2026
Unprompted review
Rated 2 out of 5 stars

Returns Method not clear

Ordered shorts from the website and returned them as too small. These were then refunded via store credit/gift card which is stated no where on their website. Emailed 2 weeks ago to ask where it states this and haven’t had any correspondence from them. Now £250 down with no answer. Order No #76553.

Company have refunded me back to original payment method on 11 June. Refund page needs updating as return to original payment is not clear.

May 24, 2026
Unprompted review
Label Menswear logo

Reply from Label Menswear

Hi Kira,

We’re sorry to hear about the confusion surrounding your return.

Customers who return an item within 14 days are entitled to a refund to their original payment method. Store credit would only be issued where this was selected during the returns process.

We have been unable to identify your order from the information shown in this review. Please update the review with your order number or contact us directly at info@label-menswear.com so we can investigate and resolve this for you as quickly as possible.

Rated 5 out of 5 stars

I really rate Label Menswear

I really rate Label Menswear. I have purchased quite a few items from them, C.P. and Stone Island, all of which are great and I check the authenticity with Certilogo and each item has shown as authentic.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Unworn item denied return

Tried to return a brand new item due to being too small to be told it won’t be accepted, but will be offered store credit. To being denied a refund due to not wanting another product is beyond a joke

May 11, 2026
Unprompted review
Label Menswear logo

Reply from Label Menswear

We are disappointed by this review as it does not accurately reflect what occurred.

The item was not returned in a "brand new" condition. Upon inspection, the polo shirt was found to be covered in numerous hairs, rendering it unsuitable for resale. Photographic evidence was taken at the time of processing and remains on file.

As a distance-selling retailer, we fully honour customers' statutory rights and process refunds for returned items every day. However, returned goods must be sent back in a condition that permits resale. Unfortunately, this item did not meet that requirement.

No refund was refused because the customer "did not want another product". The return was declined solely because of the condition in which the item was received.

We stand by our decision and have retained photographic evidence of the returned garment should Trustpilot or any relevant third party require it for review.

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