I am extremely disappointed and frustrated with the order I received. The contact lenses arrived without the original box and without any solution/liquid, which is completely unacceptable.... See more
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DO NOT ORDER FROM HERE!!! SCAM!!!!! NO response from customer service after shipping a faulty product. Messaged multiple times on Facebook, email, etc. (don't even try Instagram, they listed it under... See more
Hi, I received my lenses yesterday and one arrived torn. I have tried to reach out several times regarding my order via email but there is no reply. Please assist. I have emailed both info@labellalens... See more
Great customer service. Great lenses it looks soooo real 😍 I highly recommend amazing quality I have never seen lenses as such people can hardly see that you are putting lenses. Wow I’m so impresse... See more
Company replied
Company details
Written by the company
LA’BELLA offers one of the largest ranges of beauty and fashion colored contact lenses in the world, including several series. We pride ourselves on being approved for high quality and allowing you to find everything you need to complete the look you want.
Contact info
5410 SE International Way, 97222, Milwaukie, United States
- +18623438820
- info@labellalesnses.com
- labellalenses.com
I ordered three lenses …
I ordered three lenses with power from Labella and by mistake, I’ve chosen the wrong power so immediately I wrote them an email, and after 30 minutes they answered my email!! communication with them was so good and everything went smoothly, shipping was one day after they confirmed the changes of my goods.
it took around 5 days till I received them in Germany, my eyes are so sensitive but the quality of these lenses are high and I use them for the first time for 6 hours without any problem even though I had to pay tax here in Germany because of those 3 lenses but still it worth it and I’m so satisfied with my purchase ☺️
March 24, 2022
Reply from LA BELLA LENSES
We are so glad you were satisfied by your order and customer satisfaction is always our priority. You can also checkout our other lenses on 24lenses.com
Reply from LA BELLA LENSES
Thank you for your kind words! We do our best to make our customers satisfied by both our products and service!
Easy to contact the customer service
Easy to contact the customer service , fast replay , appreciated
But still i did not receive the product yet, day 8 from the order placed
Delay shipment
January 13, 2022
I love this company
I love this company because when I had problem in my shipping all stuff helped me.
December 14, 2021
Reply from LA BELLA LENSES
All the team at LaBella thank you for your kind words!
Reply from LA BELLA LENSES
Thank you for your kind words!
I payed already
I payed already. After that DHL want extra 10 dirham. What is this???? And they didnt bring on time.
September 22, 2021
Reply from LA BELLA LENSES
We thank you for your review.
Just to clarify something for you.
The order was shipped to you on the day you made your order which is the 15th of September. It arrived the next day to Dubai on the 16th of September.
Since that day until the 19th of September, DHL was not able to reach you by phone to inform you that you had to pay The 10 Dirhams = $2.72 for customs duties which is taxed by the UAE, the country you are living in. What you payed isn2t taken by us nor DHL it is taken by the state of Dubai.
You accepted to pay and they attempted to deliver on the 20th and the 21st but you were not home to receive your order. Today is the 22nd and we can see that you agreed with DHL on a time that is convenient to you to be home.
You can see the whole process I just mentioned above by following this tracking link. https://www.dhl.com/tr-en/home/tracking/tracking-express.html?tracking-id=4514371886
So the 1 star you just gave us is not what we deserve for our service and our business. And hope you will change your mind and review after reading our reply.
P.S.: Shipping with us via DHL was Free. We offered you free shipping for your order.
Kind regards,
La Bella Lenses
Reply from LA BELLA LENSES
We are glad you do! And thank you for your trust.
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