Great customer service - provided me with help to ensure a faster refund to a non EU country and created the return label for me and sent it. Even followed up to check that everything went to plan. Wi... See more
Company replied
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Worst customer service ever! I ordered once from them and I will never do it again, I returned my package more than three weeks ago and still no refund, they way that 'my package is stuck in customs'... See more
Company replied
I love the brand I discovered on LabelRow! I purchased a pair of leather boots for my mom for Christmas, and she's been wearing them non-stop ever since. The quality is outstanding, and my mom absolut... See more
Company replied
Made an order for a 5 items, and loved every single one of them! The delivery was extremely speedy, and the customer services was very friendly and professional, I contacted them as I needed this as... See more
Company replied
Company details
Written by the company
LabelRow is an online marketplace curating a selection of independent, up and coming fashion brands. We care about people. Their hustle, their creativity and their passion. That's why, at our core, we support independent designers. Embarking on a journey or European discovery, we aim to bring the best of those brands right to the forefront. Our ambition is to unite the independent design community and the consumers that appreciate their craft.
Contact info
Ballsbridge, Dublin, Ireland
- info@labelrow.com
- labelrow.com
Exceptional customer service
Great customer service - provided me with help to ensure a faster refund to a non EU country and created the return label for me and sent it. Even followed up to check that everything went to plan. Will shop again! Elena in customer service was incredible!
April 22, 2024
Unprompted review
Reply from LabelRow
Thank you so much for taking the time to leave a review for us, your feedback is really important to us. We appreciate it a lot.
Worst customer service ever
Worst customer service ever! I ordered once from them and I will never do it again, I returned my package more than three weeks ago and still no refund, they way that 'my package is stuck in customs' while the tracking number shows that the package has arrived. A joke
May 7, 2024
Unprompted review
Reply from LabelRow
Hi Maria,
We understand and apologise for any frustration you may have experienced. Your parcel was held in customs due to unpaid duty fees, and unable to be retrieved until these were paid. We can confirm that your refund has been processed.
We appreciate your feedback and have since improved our returns process.
If you have additional questions or concerns, please don't hesitate to reach out. We appreciate your understanding.
Thank you,
The LabelRow Team
Boot-tastic Discovery
I love the brand I discovered on LabelRow! I purchased a pair of leather boots for my mom for Christmas, and she's been wearing them non-stop ever since. The quality is outstanding, and my mom absolutely loves them! The perfect find for a stylish and lasting gift.
January 23, 2024
Unprompted review
Reply from LabelRow
Hi Heather. Thank you so much for taking the time to leave a review for us, your feedback is really important to us. We appreciate it a lot. We as so happy you and your mum loved the shoes you found on LabelRow. Thanks again
I ordered two pairs of shoes by MEXAS
I ordered two pairs of shoes by MEXAS. Based on conversion charts for shoe size, I ordered 37 (I'm US 7). There were no indications on the product description about sizing down or up, so I went with my size. After my order, I waited over 2 weeks for the package only to see they sent me a size 36 (!) and a 37, both of which are way too small. I'm so disappointed about having wasted money on shoes that don't fit at all. I want to return, but LabelRow refuses to send me a return label. Even after I clearly notified them of the initial sizing issue (they sent 36 instead of 37 for one of the pairs). I never got an order confirmation, so this could have been mitigated from the get-go, but was too late after they shipped.Now either I pay a crazy amount of money to return the tiny shoes to Spain or ??
December 26, 2023
Reply from LabelRow
Hi Alma,
Thank you for sharing your feedback. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We are sorry to hear you are unhappy with your order.
We understand your frustration with the situation, but unfortunately, we are unable to change a size after an order is shipped. A confirmation email was sent at 4:22 am GMT on the 24th of December. We were not notified of the size change until the 2nd of January when the order was on its way to you.
Concerning delivery times, the delivery time on our website states, that it takes 10-14 days to receive your order, which is why it took 2 weeks to arrive. We understand this can be frustrating and we are working hard to improve these timeframes.
LabelRow does not currently offer free returns. You can view that on our website. You can also find this information at the end of each product description. Our team regrets you feel we refused to send you a return label, but this is not something we currently offer.
Even so, the LabelRow team would like to support you with your query, if you have not yet returned your items, please respond to the returns email we sent you and we will happily assist you.
If you have any questions or require further assistance, please do not hesitate to reach out to our customer support team at info@labelrow.com
We are committed to addressing any remaining concerns you may have.
Thank you,
My new go-to for stylish and timeless fashion
I don’t often leave reviews but I recently discovered LabelRow and the quality of their clothing is amwzing, and their designs are both modern and timeless. Shipping was prompt, and the items arrived neatly packaged. LabelRow has definitely become my go-to for stylish and high-quality fashion pieces!! I highly recommend them to anyone seeking top-notch clothing and a seamless shopping experience :)
December 26, 2023
Unprompted review
Reply from LabelRow
Hi Asoka. Thank you so much for taking the time to leave a review for us, your feedback is really important to us. We appreciate it a lot. We as so happy you loved the items you have found in our store. Thanks again
Made an order for a 5 items
Made an order for a 5 items, and loved every single one of them! The delivery was extremely speedy, and the customer services was very friendly and professional, I contacted them as I needed this as a Christmas present.
Will be making more purchases here as they have unique brands.
December 19, 2023
Reply from LabelRow
Hi Lara, Thanks so much for taking the time to leave such a fantastic review, your feedback is so important to us!
I have not received my order
I have not received my order, I paid for expedited shipping and when I’ve written to ask for a tracking number I’ve received no response.
December 18, 2023
Reply from LabelRow
Hi Lea, We are sorry you have not received your order yet. We currently do not offer expedited delivery on LabelRow, and due to the holiday season, there have been delays in deliveries, we would like to appologize for this.
We can confirm that your order is on its way to you, and you should receive it soon.
We have just emailed you with a more recent update via email.
If you need any more help do let us know
Reply from LabelRow
Hi Cristina, Thank you so much for your brilliant review. We are happy you had a great experience and loved the product you purchased on LabelRow
5 star service for a 5 star piece
great correspondence from LabelRow in regards to my purchase and my delivery. Delighted with my new sandals, they are a very special piece not to be found everywhere
August 8, 2023
Reply from LabelRow
Hi Claire, thanks so much for taking the time to leave such a fantastic review, your feedback really is so important to us!
Had a great experience
Had a great experience.
The product was shipped quickly and great customer service.
Would should again
June 7, 2023
Unprompted review
Reply from LabelRow
Hi Troy, thanks so much for taking the time to leave such a fantastic review, your feedback really is so important to us!
Seamless experience from start to…
Seamless experience from start to finish! Amazing customer service and lovely products too!
June 7, 2023
Unprompted review
Reply from LabelRow
Hi Lianne, thanks so much for taking the time to leave such a fantastic review, your feedback really is so important to us!
Will recommend
Delivery was fast, product of great qualilty and great communication from the seller. Overall a good experience. Will order here again.
May 12, 2023
Unprompted review
Reply from LabelRow
Hi Tess. We as so happy you loved your order. Your feedback is really important to us! Thanks again
Love the swimwear i bought at Labelrow
Love the swimwear i bought at Labelrow! size fits perfect, quality is excellent! Shipping and delivery worked within the dates they provided! Love all the products and brands in this store! Will be back VERY SOON! ;)
June 1, 2023
Unprompted review
Reply from LabelRow
Hi Anita. We as so happy you loved the swimwear you purchased. Your feedback is really important to us! Thanks again
Reply from LabelRow
Hi Amanda,
We are sorry you have not received your order yet. Our customer service working hours are Monday to Friday 9 to 5 GMT time. As per our records, we initially reached out with an update on the delay with your order.
We have just emailed you with a more recent update.
If you need any more help do let us know
I adore these shoes I got l recently…
I adore these shoes I got l recently from Label Row. The service was fantastic and arrived in excellent condition. I wore the shoes to a wedding at the weekend and they were really comfortable all day and night and got tonnes of compliments.
May 4, 2023
Reply from LabelRow
Hi Leuween. We as so happy you loved your shoes. Your feedback is really important to us! Thanks again
Process was streamlined and delivery…
Process was streamlined and delivery was fast.
December 27, 2022
Reply from LabelRow
Hi Karen, thanks so much for taking the time to leave such a fantastic review, your feedback really is so important to us!
I love this brand
I love this brand! it has sooo many options to dress fashionably without dressing the same as everyone else!
November 14, 2022
Unprompted review
Reply from LabelRow
Hi Anita, thanks so much for taking the time to leave such a fantastic review, your feedback really is so important to us!
Very nice and customer friendly…
Very nice and customer friendly response to my e-mail about the sizing of the ordered shoes. Quick delivery!
May 19, 2022
Reply from LabelRow
Hi Ieva. Thanks so much for taking the time to leave such a fantastic review, your feedback is really important to us! We are happy our customer service was able to help. Thanks again
Such a great marketplace for gorgeous…
Such a great marketplace for gorgeous brands I wouldn't have found otherwise. I love my Nael swimsuit - the quality is fantastic and I love the tortoise shell rings.
March 17, 2022
Unprompted review
Reply from LabelRow
Hi Daisy, thanks so much for taking the time to leave such a fantastic review, your feedback really is so important to us!
Reply from LabelRow
Hi Sophia, Thanks so much for taking the time to leave such a fantastic review, your feedback really is so important to us!
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