Labfactor Reviews 24

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My favourite one stop shop for any brow and lash products! Not only is there a huge range to choose from, but the orders arrive super quick and the team can't do enough to help and support with any qu... See more

Company replied

Rated 5 out of 5 stars

Labfactor is amazing. The service is impeccable, the staff are always there to help assist you with any questions or anything to do with your orders (they get back to you so fast) And the delive... See more

Rated 5 out of 5 stars

Amazing service every single time! Labfactor are an amazing team and they r always work so hard to make everyone happy. Orders are always on time and are shipped out within minutes of being placed!... See more

Rated 5 out of 5 stars

Never known a supplier quite like LAB! Their delivery times are insanely quick, and their customer service is unmatched! Their ability to help and go above and beyond will always make them the best in... See more


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service every single time!

Amazing service every single time!

Labfactor are an amazing team and they r always work so hard to make everyone happy. Orders are always on time and are shipped out within minutes of being placed! Amazing products. Love you guys🫶

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Labfactor is amazing

Labfactor is amazing.
The service is impeccable, the staff are
always there to help assist you with any questions or anything to do with your orders (they get back to you so fast) And the delivery timings are great!

I will never order my products from anywhere else.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

LAB FACTOR is the best beauty suppliers…

LAB FACTOR is the best beauty suppliers I have ever used! Products are amazing and always packed with care. My orders are always sent out so fast! The team is amazing and so supportive. Could not recommend them enough!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Never known a supplier quite like LAB

Never known a supplier quite like LAB! Their delivery times are insanely quick, and their customer service is unmatched! Their ability to help and go above and beyond will always make them the best in the biz ❤️

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

The best company for all your beauty supplies. They literally have everything. All products are ethnically sourced. They are always happy to help with great advice on all products. Posting is always quick and everything is always beautifully packaged.

August 1, 2025
Unprompted review
Labfactor logo

Reply from Labfactor

Hi Carla,

Thank you so much for your lovely review, we are glad to help you out with regards to products!

Billie @ LAB Factor

Rated 5 out of 5 stars

Always top notch service from Lab…

Always top notch service from Lab Factor time after time 🫶🏻 they have never failed me, the speedy delivery, the quick updates, what I need is always in stock and never out for long 👏🏼🤎

August 14, 2025
Unprompted review
Labfactor logo

Reply from Labfactor

Hi Amy,

You are so kind, thank you so much for being such a loyal customer!

Billie @ LAB Factor

Rated 5 out of 5 stars

Amazing company!

My favourite one stop shop for any brow and lash products! Not only is there a huge range to choose from, but the orders arrive super quick and the team can't do enough to help and support with any questions about products or ordering! Multiple ways to get in touch and their responses are always quick and super helpful! 🤍

August 20, 2025
Unprompted review
Labfactor logo

Reply from Labfactor

Hi Alex,

Thank you so much for your lovely review, we are glad you are able to get all your supplies from us to make your life as easy as possible!

Billie @ LAB Factor

Rated 1 out of 5 stars

They don’t respond to customer queries

I’ve ordered twice from here, orders are shipped quick but barely any updates on the process.
I’ve tried to contact them twice now regarding getting a receipt for my last order and have had NO response. They haven’t put the order information on my account via the website either (like my first order) and for someone who’s self employed and keeps a regular check on their incomings and outgoings so they aren’t in a flap when doing their tax returns, it’s really really frustrating!
Sort out the way your customers can contact you, and actually respond!
Also sort out how customers can actually access their order history!

July 22, 2025
Unprompted review
Labfactor logo

Reply from Labfactor

Hi Esmée,

We can only apologise that the customer service you received from us wasn't up to our usual standard. We had a period of time where customers' emails for some reason started going into our junk folder, which of course is no excuse; however, as this was unusual to happen to us, it meant emails unfortunately got missed when we usually pick up on them in a timely manner. Once we realised this issue had occurred, we ensured your request was dealt with instantly.
We will take your feedback on board regarding order history and do our best to make accessing your order history as seamless as possible.

Billie @ LAB Factor

Rated 5 out of 5 stars

Always a 5 star experience

Always a 5 star experience with lab factor - they stock EVERYTHING I need for my brow business and never had any issues with my order or delivery. They offer gold standard service and are front runners in the beauty industry for new products and innovations. I appreciate the varied price points too, so everyone is welcome to shop there regardless of their experience and clientele. Love their presence on social media too x

November 25, 2024
Unprompted review
Labfactor logo

Reply from Labfactor

Hi Ellie,

Thank you so much for your lovely review. We are so glad that we are here to help you in your brow business!

Billie @ LAB Factor

Rated 5 out of 5 stars

Unbelievably speedy service across the…

Unbelievably speedy service across the border to Scotland! Every brand you need to create high end treatments in your salon all under one roof! ⭐️⭐️⭐️⭐️⭐️ from Sassy’s x

May 31, 2024
Unprompted review
Labfactor logo

Reply from Labfactor

Hi Sara,

Thank you so much for your lovely 5-star review. We are glad our products reach you in such a speedy manner!

Billie @ LAB Factor

Rated 5 out of 5 stars

Lag factor is the best website ever to…

Lag factor is the best website ever to buy your brow and lash products from, any beautician should be using them.

Products and product advice is incredible and they are so friendly and helpful when you ask anything.

Delivery is quick and you’re always informed of your orders whereabouts.

Wouldn’t shop anywhere else

May 24, 2024
Unprompted review
Labfactor logo

Reply from Labfactor

Hi Rebecca,

This is such a lovely review, thank you so much!

Billie @ LAB Factor

Rated 5 out of 5 stars

Top notch customer service

Consistently exceptional service from the Labfactor team my order is always delivered on time and the customer service is unmatched. Would highly recommend!

May 31, 2024
Unprompted review
Labfactor logo

Reply from Labfactor

Hi Luc,

We appreciate you recognising our customer service, thank you for your recommendation, it means so much to us :)!

Billie @ LAB Factor

Rated 5 out of 5 stars

Highly recommend !

I consistently use Lab Factor to purchase my brow and lash products, and they never disappoint. Their selection is top-notch, and the team is always incredibly helpful whenever I have questions about my order. Plus, delivery is always swift and reliable. Highly recommend!

May 31, 2024
Unprompted review
Labfactor logo

Reply from Labfactor

Hi Hollie,

Thank you for recommending us; it never goes unnoticed!

Billie @ LAB Factor

Rated 5 out of 5 stars

Wouldn’t go anywhere else!

Would not shop anywhere else for my products! Have purchased everything from here for the past 4 years and more now. Lab Factor always search to bring you the newest products, they offer great discounts and sales, could not recommend them highly enough 🙌🏼

May 31, 2024
Unprompted review
Labfactor logo

Reply from Labfactor

Hi Amy,

Wow, thank you for being such a loyal customer, we are so appreciative of you :)

Billie @ LAB Factor

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look