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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, thoughtful design, and practical functionality, highlighting how well-made and durable the items are. Many appreciate the efficient delivery service and the overall positive user experience, noting the ease of ordering and quick shipping. People find the products, especially the bags, to be incredibly versatile and spacious, fitting numerous essentials while remaining comfortable and stylish for daily use and travel. However, some people were dissatisfied with specific issues such as a bag not being waterproof as expected, or a strap not being included with an order. There were also isolated reports of quality faults like uneven stitching and exposed glue, and one instance of a bag breaking on first use. A few customers experienced problems with delivery, including parcels not being received or being asked to pay additional shipping fees due to transit issues.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the bags for their excellent... See more

Quality

Customers had positive experiences with quality, praising the excellent craftsmanship and robust materials.... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, praising the thoughtful design, practicality, and... See more

Order

Reviewers mention positive feedback about their orders. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Efficient delivery, and a really sturdy, well designed bag. Can tell this will become a long lasting reliable staple for me. They've managed to make a small space carry an incredible amount of gear in... See more

Rated 5 out of 5 stars

Excellent Labomono waist bag—super well made and genuinely comfortable. The materials feel durable, the stitching is solid, and the zippers glide smoothly. It sits securely without bouncing around, an... See more

Rated 5 out of 5 stars

I bought a medium sling bag for my sister for Christmas and I think she's used it every day since. She wanted a useful, small bag for city breaks but all the various pockets and compartments have prov... See more

Rated 5 out of 5 stars

Absolutely thrilled with my new EDC pack, massively organised my life, with every daily essential. I tend to rearrange whenever the trip dictates variations of what one needs. It’s well put toge... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Outerwear Store

Written by the company

🌀Circular gear for life outdoors & on the move. An indie outdoor brand from 🇬🇧 & 🇫🇷


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got the medium bag for my boyfriend

Got the medium bag for my boyfriend, the large one for my brother. They are both delighted with their new bag ! The quality is amazing and everything is so thought through. Also, the customer service is very helpful and so fast to reply !! Shipping was also beyond fast ! Highly recommend and I’m thinking to buying a bag for myself now !

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

It does the work 100%

It does the work 100%, materials are robust yet beautiful, fits in any piece of luggage big or small - ie turns luggage restlessness into joy. Only suggestion I would have, more (plain) colors so you can recognize where things are, at first sight, even if you are not wearing your glasses (my case). I bought a first couple of sets for myself, travelled across Africa for 2 weeks in perfect order and bliss, and my partner got jealous and I had to order a pack for him. I foresee a second package for him - just let him travel again and experience the difference. Kudos, guys”

January 2, 2026
Unprompted review
Rated 4 out of 5 stars

It takes more than customer service

UPDATE: Labo Mono has been supportive in every way regarding a possible return of my puffer jacket. I've asked them to clarify the return policy for international customers, for as written it would've been impossible to comply. Best of luck to all, going forward.

Kudos to Labo Mono on customer service and on doing an excellent job in building products which positively impact the environment. Not so happy, however, is my experience with my purchase and return. If a company ships to all parts of the world, some consideration should be made for those who purchase from remote distances. The odd fit of the women's puffer (my purchase) is a real thing. Wide hips at the waist verses a tight , constricting fit at the chest and shoulders is built into the design...and not something you should imagine will not affect you. I'm in the US, so assuming this would not be my issue is my fault, though I am usually a straight XL. In order to return this jacket for a larger one, I would have to pay twice the cost of the jacket to make the 14 day window for returns. This is not a sustainable way to do business if you sell worldwide. I opted to donate the coat to charity. I will never purchase from Labo Mono again. International buyer beware.

February 17, 2026
Unprompted review
labomono.com logo

Reply from labomono.com

Thank you so much for sharing your experience! We know how tricky the return process can be, especially with snowstorms and international shipping challenges. Just to clarify a little for future readers: the 14-day window is really just to start a return, not for the package to actually reach us. You’re always free to choose the carrier that works best for you, and we don’t profit from return shipping at all. We’re also growing! We currently have two warehouses, and we’re working hard to open more so returns can be even easier for customers worldwide. Deliveries generally aren’t an issue, but returns can be a bit trickier depending on the location. Hang in there with us, we’re growing brick by brick! We really do appreciate your feedback. It helps us understand the challenges customers can face, and we’ll keep working on ways to make things smoother. Wish you all the best!

Rated 5 out of 5 stars

Brilliant Bags

Love these bags so much I jumped to buy a second one when the silver came back into stock. the reflective material does scuff if not careful but looks great regardless. The design is lowkey genius and I'm never left scrabbling to find anything in the bag or worried about it spilling if the zip needs to be fully opened.
Shipping is speedy too - always a bonus!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant products!

Brilliant products!
Digital gift cards are a great option meaning your recipient can create their own unique bag. Easy site to use. Quick delivery.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

super quality product

super quality product, very useful, I use it during my weekends and trips. Recommend the product 100% I advise you to take the pack S and M directly 👍

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Obsessed!

Obsessed!! So practical but super fun and versatile. Mine has a green body and orange strap which gives all my outfits a fun pop of colour without compromising on function :)

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Well worth it

Was very excited to finally get one of these bags after debating it for a while and it was well worth it! There are lots of customisation options to make your bag more unique. Really quick delivery as well

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

My sister loved her sling bag. I want one too!

I bought a medium sling bag for my sister for Christmas and I think she's used it every day since. She wanted a useful, small bag for city breaks but all the various pockets and compartments have proved perfect for her daily bits and bobs (keys, phone, lots of skin care stuff etc) and she now says she wouldn't be without it. A glowing review from her!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality, well worth the price!

I dithered a long time about buying this bag due to price, but I’m so glad I bought it. It’s brilliant. It looks great, is ridiculously spacious and the design is very well thought out. It’s comfy to wear and whilst I bought it for holiday / travel use, it’s now my go-to daily bag. No regrets!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

A great sized bag

A great sized, quality bag. My wife loved as a gift and has rarely gone out without it. Plenty of pockets, a good range of storage size and versatile with various outfits. Overall I’m very pleased it is such a success.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled with my new EDC…

Absolutely thrilled with my new EDC pack, massively organised my life, with every daily essential. I tend to rearrange whenever the trip dictates variations of what one needs.

It’s well put together and quality built. Perfect for slinging over the shoulder and convenient to slide round for access upon what’s required.

I love it, thanks.

January 18, 2026
Unprompted review
Rated 1 out of 5 stars

Refund of over €200 being withheld

Still waiting for a refund of over €200 - 1 would not recommend buying from this company!!
I placed and paid my order on Dec 1st. It was meant to be a Christmas present. Now over 6 weeks later, I still have neither the package nor my refund.
What's especially frustrating: there was no proactive support trying to track the package from the company. I had to track the shipment myself, contact carriers and even visit pickup locations because | still hoped it would arrive before Christmas.
The parcel was never delivered to me. I never received a pickup notification, QR code or pickup number.
Despite this, I was asked to pay additional shipping fees for a reshipment, even though the issue was clearly not caused by me.
Until today, the refund is being withheld, with the explanation that they are "waiting for the parcel" - even though I never received the goods and they confirmed that they package is on it's way back to them.
Very disappointing and frustrating overall.
The product seemed very promising and the company trustworthy, but based on this experience, I would currently advise against ordering from this company.

December 1, 2025
Unprompted review
labomono.com logo

Reply from labomono.com

Hi Sarah,

I’m really sorry to read this. This is absolutely not the level of service you should have received.

I’ve looked into your case and the way it was handled was not in line with our process. You should not have had to chase carriers yourself, and you should not have been asked to pay extra shipping fees for a reshipment in this situation.

While we did have an unusually higher than normal volume of requests around Christmas, that’s not an excuse and we should have handled this properly.

I’ve now arranged a full refund. I’ll also send you a Trustpilot information request so we can confirm your order details and close this properly. When you see that message, please reply when you can.

Again, on behalf of Labo Mono, I apologise for the frustration and the time this has cost you.

Alain, Customer Experience Manager
Labo Mono

Rated 5 out of 5 stars

I just received a very cool bag

I just received a very cool bag, and I already love it.
It took one and a half week to get it, but here after Christmas I think it’s normal. Now I have it, and it’s very lovely ❤️
Two days ago I wrote to the company, and they answer quick.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

I love this bag

I love this bag! Very compact, yet holds all of the stuff I need on a daily basis. Really comfortable fit as well. Thank you so much for a great product.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a jacket and I love it

I bought a jacket and I love it! Does the job well and looks very cool. It was very easy to order and arrived quickly. Would thoroughly recommend this company!

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Just love it!!

I got the small bag with the rope-style shoulder strap and gosh I love it!
I also added the stabilized bungee and I’m not thinking to get 2 big bag to use them as ER kit when hike and for travel!
The quality seems super nice and the strap is truly cosy even for a rope!
The fisherman knot makes the adjustment super easy and it is even waterproof!!
I’m not sure how much water can rain on it but I got caught by a storm and the down jacked got soaked meanwhile the bag was super dry inside!!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

F ing awesome bag

I recently got a paper calendar and needed a bag to carry it around in. Of course, this bag had to look cool and have a few extra compartments. What can I say? Your bags have fulfilled and exceeded all my wishes. I also get lots of compliments from friends and acquaintances about the bag.

December 24, 2025
Unprompted review

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