While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, thoughtful design, and practical functionality, highlighting how well-made and durable the items are. Many appreciate the efficient delivery service and the overall positive user experience, noting the ease of ordering and quick shipping. People find the products, especially the bags, to be incredibly versatile and spacious, fitting numerous essentials while remaining comfortable and stylish for daily use and travel. However, some people were dissatisfied with specific issues such as a bag not being waterproof as expected, or a strap not being included with an order. There were also isolated reports of quality faults like uneven stitching and exposed glue, and one instance of a bag breaking on first use. A few customers experienced problems with delivery, including parcels not being received or being asked to pay additional shipping fees due to transit issues.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the bags for their excellent... See more

Quality

Customers had positive experiences with quality, praising the excellent craftsmanship and robust materials.... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, praising the thoughtful design, practicality, and... See more

Order

Reviewers mention positive feedback about their orders. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Efficient delivery, and a really sturdy, well designed bag. Can tell this will become a long lasting reliable staple for me. They've managed to make a small space carry an incredible amount of gear in... See more

Rated 5 out of 5 stars

Excellent Labomono waist bag—super well made and genuinely comfortable. The materials feel durable, the stitching is solid, and the zippers glide smoothly. It sits securely without bouncing around, an... See more

Rated 5 out of 5 stars

I bought a medium sling bag for my sister for Christmas and I think she's used it every day since. She wanted a useful, small bag for city breaks but all the various pockets and compartments have prov... See more

Rated 5 out of 5 stars

Absolutely thrilled with my new EDC pack, massively organised my life, with every daily essential. I tend to rearrange whenever the trip dictates variations of what one needs. It’s well put toge... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Outerwear Store

Written by the company

🌀Circular gear for life outdoors & on the move. An indie outdoor brand from 🇬🇧 & 🇫🇷


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m a big fan of LaboMono after…

I’m a big fan of LaboMono after discovering them a few years ago. Their latest addition is a black t-shirt.
Do I like it? Well, a week later and I’ve bought a second one. And my sister tried it on and that’s her birthday present sorted.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Best bag ever!

So practical and stylish! I'm addicted to this brand, I want to buy everything! So comfortable and practical for travelling and walking around, my only regret is not buying the bigger one too 😅

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed — rigid return policy, poor customer care, and a faulty product

Disappointed — rigid return policy, poor customer care, and a faulty product. I bought a sling bag from Labo Mono as a birthday gift to myself. Unfortunately, I didn’t like the colour in person and asked to exchange it for another colour — just one week outside their 14-day return window. The item was unused and in perfect condition. They refused, flatly. I found their response unusually rigid — most modern brands offer 28-day returns or show basic flexibility, for a brand new item and especially only an exchange. Instead, I was told their policy is “non-negotiable” and blamed for not acting sooner. What made it worse is that when I went to inspect the bag for resale (as they suggested), I noticed a quality fault — uneven stitching and exposed glue along the seams. I raised this with them under the Consumer Rights Act, and I’m still waiting for a resolution. The whole experience felt unnecessarily adversarial for such a minor ask. I’ve had better service from brands at a fraction of the price. A shame, as I wanted to like and support this company — but I won’t be buying again.

June 10, 2025
Unprompted review
labomono.com logo

Reply from labomono.com

Hi Michael,


We’re sorry to hear you feel this way. Our return policy is clearly stated at checkout and on our website. We keep to this timeframe for reasons of fairness and to manage production responsibly as an independent brand.

Regarding the stitching you then later mentioned, we did have this reviewed and confirmed this wasn’t a manufacturing defect. The PayPal team also came to the same conclusion during the case you opened afterwards, with the pictures you provided.

Our products are handmade, and small variations can occur without affecting quality, use or durability.

We always aim to be clear and consistent with our customers, even if that sometimes means sticking to policies that aren’t as flexible as larger retailers.

The Labo Mono Team

Rated 5 out of 5 stars

I love labo mono

I love labo mono, both my mum and I have the waterproofs from here! I think my mum has the more expensive one and I have the slightly cheaper one. They are amazing, full of pockets, colourful and cool! Really good as I can put my toasty warm Rab jacket underneath and then keep dry over the top! I really want to get the new jacket but do need to save up first :)
Defo recommend though!!

May 11, 2022
Unprompted review
Show reviews in all languages. (131 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look