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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their craftsmanship and durability, with many expressing delight with their purchases. The delivery service is frequently mentioned as rapid and efficient, with items arriving well-packaged and secure, often with helpful updates. Reviewers also appreciate the excellent customer service, noting prompt and courteous responses to queries, and a feeling of being valued. However, some customers also noted minor issues, such as a product leaking despite no visible cracks, and one instance where a delivery required a signature without prior notification.

What people talk about most

Product

People report positive experiences with products, consistently praising their quality and design. Many... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising products like knives and pans for... See more

Order

Consumers find the ordering process to be positive, with many reporting seamless online purchases and timely... See more

Service

Clients share positive opinions on service, consistently describing it as outstanding, quick, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good value and competitive pricing. Rapid delivery with good delivery updates from Lacbleu's chosen delivery partner. Smaller companies don't always come up on the first page of a Google search, a... See more

Rated 5 out of 5 stars

Absolutely gorgeous set of multi- coloured cutlery from the Laguiole by André Verdier range. They are a complete joy to look at - and make it really fun to set the table- the colours are beautiful, an... See more

Rated 5 out of 5 stars

Fantastic Company to deal with. Helpful and prompt response to queries. I purchased an Emile Henry Bread Box. Delighted with it. Arrived beautifully wrapped with no chance of damage in transit. I w... See more

Rated 5 out of 5 stars

The company gave you the feeling that your order was valued. I have ordered twice now and each order came beautifully packed, making sure the items were safe and secure. There were little personal tou... See more


Company details

  1. Wine Wholesaler and Importer
  2. Alcoholic Beverage Wholesaler
  3. Beverage Distributor
  4. Countertop Store
  5. Wine Store

Written by the company

Lacbleu UK is an independent vineyard and distributor, bringing beautiful wines from some of the finest regions of France to wine lovers worldwide. The original château in Bordeaux can trace its viticultural roots back over two hundred years to around the time of the French Revolution. Today, whilst we do maintain the tradition of growing our own wines on site, we mostly focus on curating a selection of wines from hand-picked vineyards throughout Bordeaux, Burgundy and surrounding regions that we sell under our global Lacbleu brand. Each year we ship around 60,000 bottles of French wine to customers around the world and have dedicated distribution centres in both London, UK and Shanghai, China.


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good choice of Emile Henry products

Had been looking for Emile Henry products in UK for a while. Have a bread cloche but wanted a baguette maker too. Arrived quickly and really well packed. Colour was stone and neutral in my kitchen. Used recipe book included to make delicious baguettes. Will try different types of organic flour for a change

August 26, 2024
Rated 5 out of 5 stars

Beautiful Wine Cooler

It was easy to find the wine cooler range which I wanted for a gift for a friend - I ended up buying a smart one - in black and gold. It came in a presentation box and looked so lovely. My friend loved it.

August 17, 2024
Rated 5 out of 5 stars

Excellent!!!

After a few days searching websites looking for cheese knives I came across Lacbleu. I found exactly what I was looking for and more.
The website was easy to navigate. Clear descriptions of items. Excellent prices!
Ordering was easy, items very well packaged and protected. Well presented. Delivery excellent! Well informed of when to expect delivery. First impressions count ! Very pleased from start to finish.

May 21, 2024
Rated 5 out of 5 stars

Above and Beyond

I cannot express how impressed I was with Oliver’s customer service. There had been a slight issue with my order, and the way it was dealt with was better than I ever could have imagined. Oliver really shows care for his customers, and without his prompt responses and swift solution, I wouldn’t have had the present I needed. Absolutely amazing business and I would definitely purchase from them again.

December 23, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service: a lesson to all online retailers. Prompt despatch. Packaging was totally protective. Great company to do business with.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Had one of these for years; indispensable!

I have had one of these wine bottle coolers for several years.
So simple to use; store in the freezer; remove from freezer and slide carefully down over the bottle; leave for 10 to 20 minutes to cool; job done.

One seam on my old cooler finally split, so a new one was required.
Note, it won't fit over Champagne or Prosecco bottles, but Vacuvin has a champagne bottle cooler of similar design, that will.

January 7, 2024
Rated 5 out of 5 stars

Excellent

Excellent, seamless service. Prompt delivery. Advised each step of delivery process. Thoughtful hand written note thanking me for the purchase was an excellent touch. Highly recommend.

December 27, 2023

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