Lace & Favour Reviews 4,332

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 685 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often describing them as beautiful, well-made, and exactly as advertised, with many finding their perfect items for special occasions. The ordering process is consistently highlighted as easy, and the delivery service is noted for its speed and efficiency, with items arriving quickly and often beautifully packaged. Reviewers also appreciate the good communication throughout the order and delivery process, ensuring a smooth and satisfying experience. However, some customers experienced issues with product sizing, finding shoes either too small or too large even after sizing down, or receiving items that did not match the website's description. A few others also felt that the quality of some items was poor, or that packaging was insufficient, leading to damaged goods. There were also instances of incorrect items being sent or missing parts of an order, causing inconvenience and disappointment.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as beautiful, elegant, and... See more

Quality

People report positive experiences with quality, often describing products as good, excellent, and even... See more

Delivery service

Consumers find delivery service to be positive, with many impressed by the speed of delivery, often receiving... See more

Order

Users describe positive interactions with order, highlighting the ease of ordering and the promptness of... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as excellent and prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My gorgeous shoes arrived quickly and were beautifully packed in a really lovely box. They fitted perfectly, looked amazing, and I can’t wait to wear them at my god - daughter’s wedding next week! Tha... See more

Rated 5 out of 5 stars

Had been looking for some time for handbag & shoes for a wedding & found this company by chance. Delighted with both products. Perfect fit & colour. Excellent quality & not too expensive. Fast deli... See more

Rated 5 out of 5 stars

The customer service is the best I’ve ever received from a company. I had an issue where one of the chains I’d received for my bridesmaids had a small but noticeable knot in it, that I couldn’t re... See more

Rated 5 out of 5 stars

Found my wedding shoes on this site. Great sale price with good choice of sizes (including half sizes). Was also tempted by their great range of accessories. Easy to order and fast delivery by DPD. Ke... See more


Company details

  1. Wedding Store
  2. Boutique
  3. Bridal Shop
  4. Fashion Accessories Store
  5. Wedding Service

Written by the company

Discover the UK's largest selection of bridal accessories both online and in-store. Lace & Favour offers a one stop shop for everything but the dress with worldwide delivery. At Lace & Favour, we never forget how important your wedding day is. Every bride can be sure that shopping with us for your special day will be the pleasure you deserve. To this day, we remain a family run business, all with the same enthusiasm and love for our brides.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service from Lace and Favour. Quick delivery. I ordered shoes for a wedding and they fit as expected - true to standard size guide. I would definitely recommend Lace and Favour for online purchases.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful pale blue satin shoes

My shoes arrived promptly and beautifully packaged. Tracked from order confirmation to delivery date and time. Very pleased with my purchase and can't wait to wear the shoes at my daughter's wedding in June.

March 18, 2026
Rated 5 out of 5 stars

Products as described and excellent service

Products as described, and when I had to return a pair of shoes due to not being a comfortable fit , the returns policy was clear and refund was swift.
Ended up buying bridesmaid shoes and other accessories as well, would definitely recommend

February 18, 2026
Rated 5 out of 5 stars

Beautiful shoes and bag

Very pleased with my purchase. The shoes arrived well packaged, on time and as seen online. Definitely a go-to company for all wedding accessories.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Bought two pairs of pearl and crystal…

Bought two pairs of pearl and crystal earrings for my daughter’s wedding from you , will decide on gold or silver nearer the time so happy with both these products beautiful quality earrings will definitely use Lace and favour again 💕

March 16, 2026
Rated 5 out of 5 stars

One stop victory (and shoes size 9!)

I ordered shoes (in size 9 which are so hard to find), hair pins and a few other pieces. Everything came quickly, in perfect condition and nicely presented. Thrilled both shoes fit, this is so rare, and love the hair pins - they are perfect. Would totally recommend Lace and Favour to anyone! A one stop victory!

March 19, 2026
Rated 5 out of 5 stars

I have recently ordered two pairs of…

I have recently ordered two pairs of shoes and matching bags. I cannot fault my shopping experience. I am delighted with the quality of my order, I couldn’t be happier, the shoes are beautiful, true to size, very comfortable to wear and perfect. Thank you so much.

March 19, 2026

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