Recently ordered a set and curious as to if anyone could give some insight on their shipping experience with these guys? I am aware of the overseas shipping as well as the estimated shipping date, can... See more
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Review summary
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I had an incredibly positive and productive experience with Anxhela from the Lace & Lush customer service team. I needed to replace my items due to sizing issues and it was dealt with quickly and ki... See more
Company replied
First time buying from this brand and delivery too a little to arrive to UK, however the lingerie is exactly as it looks like in the photos - stunning and high quality. Had an issue with part of... See more
Ordered few sets to my wife and ofc i choose couple of wrong sizes.. Who man shouldnt..😅 Amazing customer service solved this size problem right away and sended new pairs of lingeries (in a ri... See more
Company replied
Company details
Written by the company
Lace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be. We believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!
Contact info
Netherlands
- laceandlush.com
4.0
Great
654 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quality and amazing service
I am very impress about they're services ! (Not many companys are that profi and answer to each question you have )
Amazing products 👌🤍 and is you have any worrys about sizes don't ezitate you rich them ❤️
July 1, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your wonderful review, Laura! 🤍✨
We’re so happy to hear that you had such a positive experience with both our products and our customer support. It means a lot to know you felt well looked after and that we could help with your sizing questions.
Thank you for your recommendation and for choosing Lace &Lush. We can’t wait to welcome you back again soon! 💕
Requested a return multiple times, never received a response.
I received the product but the fit wasn’t right. I sent three emails in March to customer service to start the returns process, I still haven’t had a response.
March 30, 2026
Unprompted review
Reply from Lace & Lush
We’re very sorry to hear about your experience, and we sincerely apologize for the lack of communication.
This is certainly not the level of service we aim to provide. We’d really appreciate the opportunity to make this right.
Please reach out to us at info@laceandlush.com with your order number, and our team will personally review your case and work with you to find the best possible solution.
Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in us.
Disappointing purchase
Order 29th May and delivery received 12th June.
Unfortunately I’m very disappointed with the quality of the product and will not be wearing. Disappointed as online the set was very pretty and looked lovely. I will not be purchasing again.
June 28, 2026
Unprompted review
Reply from Lace & Lush
We’re sorry to hear that your order didn’t meet your expectations.
We always aim to provide products that match the photos and quality our customers expect, so it’s disappointing to hear that you weren’t happy with your set.
If you haven’t already, we’d really appreciate the opportunity to help. Please contact us at info@laceandlush.com with your order number, and our team will be happy to review your case and work with you to find a suitable solution.
Thank you for sharing your feedback—it helps us continue to improve.
Beautiful
Beautiful, just like pictures. Good quality material and very comfortable to wear. True to size. I am very happy and would order again.
June 27, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your wonderful review, Marie!
We’re delighted to hear that you love your lingerie and that it matched your expectations. Knowing that you found it comfortable, true to size, and just as beautiful as the photos means so much to us.
Thank you for choosing Lace & Lush—we can’t wait to welcome you back again soon! 🤍
Scam
Scam! - do not buy.
Ordered 3 sets of lingerie online and the company never delivered.
I write to them numerous times by e-mail and they just sent me a tracking number that was not valid.
After many mails requesting my products they just stopped responding.
Do not buy! - this is a completely fake company.
April 22, 2026
Unprompted review
Reply from Lace & Lush
We’re very sorry to read about your experience, and we sincerely apologize for the frustration this has caused.
This is certainly not the experience we want any of our customers to have. We’d really like the opportunity to investigate what happened with your order and resolve this for you.
Please contact us at info@laceandlush.com with your order number, and our team will review your case as a priority to determine what happened with the shipment and work towards a fair resolution.
We appreciate your feedback and hope you’ll give us the chance to make this right.
Great products wife love them only…
Great products wife love them only negative is shipping takes ages and they say Royal Mail but use Evri who have missed loads of deliveries
June 20, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your review! 💖 We’re delighted to hear your wife loves the products.
We’re sorry to hear the delivery experience wasn’t as smooth as it should have been. We understand how frustrating delays can be, and we appreciate your feedback regarding the courier. We’ll make sure to share your comments with our team as we continue working to improve our shipping experience.
Thank you again for your support, and we hope to welcome you both back again soon! ✨
Pretty lingerie and excellent service
Pretty lingerie and excellent service
June 25, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your lovely review, Jen! 💖
We’re so happy to hear you loved the lingerie and had an excellent experience with our service. Your kind words truly mean a lot to us.
Thank you for choosing Lace & Lush, and we can’t wait to welcome you back again soon! ✨
Came with in 1 week of ordering
Came with in 1 week of ordering! Love the product, style and fabric are amazing. Sadly the set I bought and a gem that broke off in the wash on the initial wash. Set is still beautiful just disappointed it damaged easily and right away
Update: after speaking with customer service, a new replacement has been sent. Very quick response from customer service!
June 18, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your lovely feedback, Taylor! 😊 We’re so happy to hear your order arrived quickly and that you love the product, style, and fabric.
We’re really sorry to hear that one of the gems came off after the first wash. That’s definitely disappointing, and we’d love the chance to help make this right. Please feel free to write to us directly, and our support team will gladly look into this and offer a solution for you. 💕
Awesome support service!
June 24, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your kind words, Daniel! 😊 We’re delighted to hear you had an awesome experience with our support team. We truly appreciate your feedback and look forward to helping you again in the future. 💕
Easy to navigate site
Easy to navigate site. Very happy with all products purchased and have arrived within a couple of weeks to Australia.
June 24, 2026
Unprompted review
Reply from Lace & Lush
Thank you for your wonderful review, Jason! 😊 We’re so happy to hear you found our site easy to navigate and that you’re pleased with your purchases. It’s also great to know your order arrived safely in Australia within the expected timeframe. We really appreciate your support and hope you love your new pieces! 💕
No delivery after 4 weeks; No customer service
I placed an order with Lace and Lush on 27th May and was notified that it would be out for delivery on 8th June. On 10th June I got a notification to say there was a delay, and then the next day it said it was being returned to sender. I still have no idea why.
I have contacted Lace and Lush by e-mail 3 times and have received no response at all. As it’s been almost a month and I don’t believe the package is ever coming, I’d really like my money back… I’d be grateful if someone from Lace and Lush could get back to me (Ref number H01LFA0292771422).
June 23, 2026
Unprompted review
Reply from Lace & Lush
Hi Kate,
We’re so sorry to hear about your experience, and we completely understand how frustrating this must be.
This is certainly not the experience we want for our customers. Please send us another email with your order number and mention this review, and we’ll make sure your case is prioritized. Our team will gladly look into what happened with your parcel and work with you to find the best solution, including a refund if appropriate.
We truly appreciate your patience and look forward to resolving this for you as quickly as possible.
Reply from Lace & Lush
Thank you for your review, Dean! 💖
We’re so pleased to hear that you were happy with the quality of your purchase.
We truly appreciate your support and hope you continue to enjoy your Lace & Lush pieces.
Incredibly helpful staff
I love the wide variety of colours! The team is also extremely helpful. The size I chose was way too small. When I reached out to start a return they helped me with getting the most flattering fit :) so excited to get my correct sizing in the mail.
June 22, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much, Richael! 💖
We’re delighted to hear that you had a positive experience with our team and that we were able to help you find a better fit.
It means a lot to us that you took the time to share your feedback. We hope you absolutely love your new size when it arrives and feel amazing in it!
Very good!!!!
June 18, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your review, Ignas! 😊
We’re delighted to hear that you had a great experience with us.
Your support means a lot to our team, and we’re grateful that you took the time to share your feedback.
We hope to see you again soon!
Lots of love,
Lace & Lush Team 💕
All at it´s best!
All at it´s best!
Top price
Top quality
Fast delivery
Best customer service I´ve seen so far !
Immediate response with adequate solution.
June 16, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your wonderful review, Mark! 😊
We’re absolutely delighted to hear that you were happy with the quality, pricing, delivery, and especially the customer service you received.
Providing quick responses and effective solutions is something we work hard to achieve, so it’s incredibly rewarding to know that it made a positive difference to your experience.
Thank you for your support and for taking the time to share your feedback. We truly appreciate it and hope to welcome you back again soon!
Lots of love,
Lace & Lush Team 💕
Buying experience was great
Buying experience was great, product took a little long to get here and broke as soon as my partner put it on but communication for an exchange has been prompt and customer service top notch. New product fits and looks great.
June 15, 2026
Unprompted review
Reply from Lace & Lush
Thank you for your review! 😊
We’re delighted to hear that you had a great buying experience and that our customer service team was able to help resolve the issue quickly. While we’re sorry the original item didn’t meet expectations, we’re glad the replacement arrived safely and that it fits and looks great.
Thank you for giving us the opportunity to make things right, and we truly appreciate your support.
Lots of love,
Lace & Lush Team 💕
Good quality garment for the price
Good quality garment for the price. I would recommend that the email explaining sizing that is sent after the purchase should be shared when you add the garment to the shopping cart. I kind of feel like I’m between sizing. I could have used a small for the top and medium for the bottoms. It would be convenient if you could specify individual sizes when ordering. Otherwise it’s a wonderful purchase
May 28, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your thoughtful review, Diane! 😊
We’re delighted to hear that you’re happy with the quality and value of your purchase.
We also really appreciate your feedback regarding our sizing guidance. Sharing fit recommendations earlier in the shopping journey and offering separate sizing for tops and bottoms are both excellent suggestions, and we’ll be sure to pass them along to our team for consideration.
We’re glad you were still able to find a size that worked for you, and it’s wonderful to hear that you’re enjoying your purchase overall.
Thank you again for your support and for taking the time to share your experience.
Lots of love,
Lace & Lush Team 💕
Made for short people
Body that I ordered is made for super short women. Cups reached just under my bra and I’m 170cm tall. Disappointing.
June 4, 2026
Unprompted review
Reply from Lace & Lush
Hi Katja,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that the body did not fit as expected. We understand how disappointing it can be when a garment’s proportions don’t feel right, especially when the cup placement sits much higher than anticipated.
Fit can vary depending on individual body shape and torso length, and we appreciate you highlighting your experience. Feedback like yours helps us continue improving both our products and sizing guidance.
We’d love the opportunity to make this right. Please reach out to our support team with your order details, and we’ll be happy to review your case and offer a suitable solution.
Reply from Lace & Lush
Hi Jonathan,
Thank you so much for your review!
We’re delighted to hear that your order arrived quickly and that your wife loved it. Knowing that both the product and delivery met your expectations means a lot to us.
We truly appreciate your support and look forward to serving you again in the future!
I ordered two sets of lingerie and both…
I ordered two sets of lingerie and both arrived as expected. The materials are beautiful and high quality. One of the items was missing a thigh strap and I emailed them and they responded very quickly and agreed to replace one of the outfits. Very happy with my experience and plan to order more!
June 2, 2026
Unprompted review
Reply from Lace & Lush
Hi Mariana,
Thank you so much for your wonderful review!
We’re delighted to hear that your lingerie sets arrived as expected and that you loved the quality and materials. While we’re sorry that one item was missing a thigh strap, we’re pleased our support team was able to assist quickly and arrange a replacement for you.
Your kind words mean a lot to us, and we’re thrilled that the issue didn’t take away from your overall experience.
Thank you again for your support, and we can’t wait to welcome you back for your next order!
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