Ladder Loans Reviews 307

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making them feel at ease and understood. Many highlight the exceptional customer service, noting that representatives are understanding, patient, and provide clear explanations. The overall service is described as excellent, with people appreciating the smooth onboarding process and the feeling of being guided and supported through their financial decisions. However, some people mentioned issues with contact, experiencing unprofessional behavior, information about loan options versus debt settlement that was perceived as unclear or inconsistent, and being asked for sensitive information over the phone. There were also instances where customers felt pressured or that their concerns were not adequately addressed, leading to frustration with the process.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Service

Customers had positive experiences with service, with many recommending it and expressing gratitude for the... See more

User experience

Customers consistently note positive experiences with user experience, describing it as straightforward,... See more

Customer communications

Clients share ambiguous opinions on contact, with some customers appreciating the option to receive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just started the process ill try to keep everyone updated. However I really lucked out, which is not normal, I got a gentleman representing and helping me, Wes is thename and he explains everything,... See more

Rated 5 out of 5 stars

Andrew helped me change my finances!! He did an awesome job!! He was so up beat, kind, and knowledgeable. He explained everything to help me understand what would be happening. He gave me exact instru... See more

Rated 5 out of 5 stars

I spoke with Michael Amezquita and he was super understanding, kind, informative, patient and helpful! If you are struggling financially, I would highly recommend you speak with him! I was so stressed... See more

Rated 5 out of 5 stars

It was an absolute pleasure to work with Jyoti. She was very knowledgeable with all of the information of the program. Any questions or concerns that I had were answered and explained with clarifica... See more


Company details

  1. Non-Bank Financial Service

Written by the company

Ladder Loans are invitation-only installment loans for responsible people like you who are looking to pay off higher interest loans. These fast and hassle free loans are designed to save you interest and help you pay off your existing loans faster.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(307)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They act like it’s a typically…

They act like it’s a typically consolidation loan but it’s more like the national debt people that call you 24/7 and try to trash your credit. Highly do not recommend!

October 16, 2025
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 1 out of 5 stars

Not a loan company

Not a loan company. They just do debt settlement. They have no intention of doing loans. Preying on certain clients who they know have no way out. Wrongfully terminated and both the manager and HR continue to ignore emails regarding incorrect time punches.

October 6, 2025
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 5 out of 5 stars

Andrew

Andrew made the whole experience feel cool 😎. Hes got good people skills and I think that helped calm my anxiety.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and personal process

My representative Andrew Harrington was incredible. Right from the start he made me feel at ease with the entire process and was very professional, personable and pleasant. Thanks to him for a job well done!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

My rep Andrew Harrington was great

My rep Andrew Harrington was great. I got a good vibe from him. Sounded very genuine. Very informative and I could tell he loved what he was doing; helping others through difficult times. I was very satisfied with the level of service he provided that I signed up that very night.
Thank you Andrew 🙂

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Patient, personable, informative - best interaction ever!

The initial consult was so informative and no-pressure. Jonathan Estrella was very patient with me and all my questions, took time to understand my situation and then provided information about what to expect throughout the program. The on-boarding process was so smooth and painless. He took time to walk me through everything instead of just emailing a document and asking me to fill it out. He was so personable to work with. I feel so confident in my decision based on my interaction tonight.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service is very important to…

Customer service is very important to me and I believe ya'll are up their with the greats! Michael A. answered every question I had with ease. I feel like Im in very capable hands. I will definitely tell my friends about your company! Thank you, EA Owens.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Julian

Thank you Julian. This is very helpful. Thank you for the excellent review of my credit and also for the compassion that you showed. That is something hard to find in a service anymore and I greatly appreciate your time

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Michael Amezquita expert help

Michael Amezquita helped and educated me on Beyond Finance services worked and how it would benefit me in my struggle with my debt and the best way conquer my money problems. Also the first time I heard about Beyond Finance. Thank you

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Representative Unprofessional

The representative that I just spoke to was very unprofessional and laughed at how much debt I had to pay off. Would not recommend them!

September 15, 2025
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 5 out of 5 stars

Taking back my life

Michael Mandell was very helpful at working with me to get the relief I needed to be able to live again. Your finances can get out of hand quick. Thanks for listening and helping. You were GREAT!

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Lambie did she was very easy to…

Sarah Lambie did she was very easy to talk to. She was a good listener asking me making sure I understood what we were talking about. These are the kind of people that need to be employed with these programs because I could tell she actually had some feelings and to what I was going through and I appreciate that.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very wonderful and comforting…

Very wonderful and comforting experience. I worked with Sarah Lambie, she was wonderful to work with. She was encouraging and helpful, non judgmental about the situation I was in. The whole process from beginning to end was amazing!! Thank you!

September 2, 2025
Unprompted review

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