Ladder Loans Reviews 307

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making them feel at ease and understood. Many highlight the exceptional customer service, noting that representatives are understanding, patient, and provide clear explanations. The overall service is described as excellent, with people appreciating the smooth onboarding process and the feeling of being guided and supported through their financial decisions. However, some people mentioned issues with contact, experiencing unprofessional behavior, information about loan options versus debt settlement that was perceived as unclear or inconsistent, and being asked for sensitive information over the phone. There were also instances where customers felt pressured or that their concerns were not adequately addressed, leading to frustration with the process.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Service

Customers had positive experiences with service, with many recommending it and expressing gratitude for the... See more

User experience

Customers consistently note positive experiences with user experience, describing it as straightforward,... See more

Customer communications

Clients share ambiguous opinions on contact, with some customers appreciating the option to receive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just started the process ill try to keep everyone updated. However I really lucked out, which is not normal, I got a gentleman representing and helping me, Wes is thename and he explains everything,... See more

Rated 5 out of 5 stars

Andrew helped me change my finances!! He did an awesome job!! He was so up beat, kind, and knowledgeable. He explained everything to help me understand what would be happening. He gave me exact instru... See more

Rated 5 out of 5 stars

I spoke with Michael Amezquita and he was super understanding, kind, informative, patient and helpful! If you are struggling financially, I would highly recommend you speak with him! I was so stressed... See more

Rated 5 out of 5 stars

It was an absolute pleasure to work with Jyoti. She was very knowledgeable with all of the information of the program. Any questions or concerns that I had were answered and explained with clarifica... See more


Company details

  1. Non-Bank Financial Service

Written by the company

Ladder Loans are invitation-only installment loans for responsible people like you who are looking to pay off higher interest loans. These fast and hassle free loans are designed to save you interest and help you pay off your existing loans faster.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(307)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ladder Loans is a great choice

Ladder Loans is a great choice! Ladder Loans offers an easy solution for those of us who need some help financially. Everyone seems to need a little help from time to time. They had an easy online application. Customer service was there to give advise on short-term or long-term loans and Ladder Loans customer service has the easy answer to your financial problems.

September 30, 2024
Unprompted review
Rated 1 out of 5 stars

They send an allegedly fake pre…

They send an allegedly fake pre approval then when on the phone ask why u have debt if you make 6 figures. Have they ever lived in a left coast state where everything costs an arm and leg? They say office is in Cali. But they talk like New Yorkers. Highly Suspect

September 23, 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 2 out of 5 stars

They do not want you to do a loan they…

They do not want you to do a loan they want to do similar to National Debt Relief. And by the if you go to a company like that you will be taxed .

September 23, 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 5 out of 5 stars

Loan with Ladder Loan was flexible.

I recently used Ladder Loan and was blown away by their exceptional customer service and streamlined process. Their team was responsive, knowledgeable, and made the entire experience hassle-free. The loan options were flexible and tailored to my needs, and the rate were competitive. I appreciated the transparency and communication throughout the process. I highly recommend Ladder Loan to anyone seeking a reliable and customer-centric landing experience. well done.

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Can’t say enough good things.

I was so anxious going in, but the people here helped me feel reassured and confident in the decision making. Thank you so much for the lovely experience here!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and easy to access!

Ladder Loans offers a quick and easy solution for those in need of financial support. With a simple online application, you can skip the hassle of paperwork and get approved in minutes. What sets Ladder Loans apart is their transparency—no hidden fees, just clear loan terms you can trust. Funds are typically available within 24 hours, making it perfect for urgent needs. Whether you need a short-term or long-term loan, Ladder Loans provides flexible options to fit your situation. For a reliable and straightforward borrowing experience, Ladder Loans is a great choice. Apply today and secure your financial future.

September 7, 2024
Unprompted review
Rated 1 out of 5 stars

I did not reach out to them

I did not reach out to them. They called me saying I inquired on a loan. I told them no he said, “Oh someone else must be helping you”. Based on the reviews alone they are a scam. Reporting to the California AG’s office.

September 6, 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 1 out of 5 stars

bait and switch debt consolidation…

bait and switch debt consolidation company. NOT doing loans at 5% as their ads say.

August 31, 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 1 out of 5 stars

Deceptive and a waste of time

Applied for a loan to consolidate several debt accounts into one. (Shopping for more favorable rates and terms). No late payments. FICO is 700+. Get a call back shortly after going online and redeeming my pre-approval letter that was mailed. After sharing a lot of personal financial info with their rep (Jonathan), he comes back, not with the loan I requested but a debt settlement company (ruins your credit) which he tried to pass off as a loan. After some intense grilling, he finally admitted to it. He then sent me a list of other loan companies with less favorable terms than what I am currently in and I would have to pretty much start the process over again. Not sure if this nonsense is indicative of the company or just a lazy employee stuck working on a Friday evening.

August 30, 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 1 out of 5 stars

Never called back when they promised

Never called back when they promised, said they sent emails when they didn’t. Doesn’t seem to me as a trustworthy company.

August 29, 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 5 out of 5 stars

Great Loan Provider

Great Loan Provider!

I cannot say enough about the work of the Ladder Loans team. They make things simple from the beginning and have a good team that communicates clearly to make sure you understand everything that is happening. I would recommend them if you are ever in need.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

I was incredibly impressed with the…

I was incredibly impressed with the exceptional customer service provided by Ladder Loans. From my first interaction, I felt valued and well-cared for. The team demonstrated great expertise and patience, carefully guiding me through each stage of the loan process.

They were quick to respond to all my inquiries, provided clear and straightforward explanations, and made the entire experience seamless and hassle-free. Their dedication to customer satisfaction is evident in their friendly and professional approach. I highly recommend Ladder Loans to anyone looking for top-notch service and support!

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great loan provider

I was in a tight spot and needed emergency money. I was searching for a reputable lender with affordable interest rates when I came across ladder loans. I have to admit that I was quite happy with my experience and was able to obtain the money I required quickly.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Ladder Loan, and I couldn't be more satisfied with their services. Their website was very user-friendly. From the moment I applied for my loan, the entire procedure was effortless. I really appreciate immediate response of their support team. They care about their customers and provide needed assistance on time. Dealing with Ladder Loans was a pleasant experience. I felt completely at ease from start to finish. I am very satisfied with their loan services and recommend it to anyone seeking a stress free loan experience. Highly recommended!

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Ladder loans is a company with amazing…

Ladder loans is a company with amazing customer service! They are very knowledgeable in their expertise, patient and professional. They made me feel at ease during the entire process. I would highly recommend them to anyone who is considering using them!

August 19, 2024
Unprompted review
Rated 2 out of 5 stars

Ladder Loans

First of all the name of the company is deceiving because they are not a loan company and secondly I don’t think they or many other so called loan companies understand the frustration of just wanting to consolidate your high interest loan debt into one lower interest rate payment especially if you will be directing them to pay the loans being consolidated off with the new loan - you are not using the money for other things but then they try to talk you into a debt settlement which will lower your credit score and my score is good and I am not falling into that trap - I will definitely ignore the flyers sent even for pre-approval and continue with making my payments as I have always on time until finished unless there is a company out there that actually understands how to help! I feel sorry for the poor loan consultants working for them who have to deal with us frustrated people trying to get our point across!

August 13, 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. We have helped thousands of people who have been happy with our services. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 5 out of 5 stars

Good service

I am glad I consulted Ladder loans. Their team was friendly, guided me through the whole process, understood my concerns and answered my questions. I felt satisfied with their service.

August 7, 2024
Unprompted review

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