An excellent company , esp Craig who gave great advice and help regarding Stira ladder . Dealt with any enquiries promptly and went extra mile to ensure that I had all information I needed . Deliver... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Easy to find what I wanted on the website. Ordered first thing in the morning, easy checkout and quick confirmation of order. Notified of next day delivery by DX in the afternoon. Turned up next mor... See more
Really great experience. Good price for the product, really quick delivery and with a courier who was willing to help get the delivery onto site and in a safe place. There was one part of the product... See more
Phoned the customer service department, before purchasing the ladder. They were very helpful and informative about which ladder would suit my requirements. The ladder was scheduled to arrive a few day... See more
Company replied
Company details
Written by the company
Ladders & Access - Working-at-height equipment since 2003 We supply trade‑quality ladders, scaffold towers, platforms, storage and fall‑protection across the UK. Our range covers extension, step and GRP ladders, roof/loft ladders, podium steps and mobile towers from trusted manufacturers, aligned to current standards where applicable (e.g., EN131). Not sure what you need? We’ll advise on height, material and load rating for your task. We serve homeowners, trades and organisations, with trade and council accounts available. Why choose us: 20+ years’ experience | Competitive pricing | Fast UK delivery | Support before and after purchase For advice or a quote, call 01746 781587.
Contact info
1st Floor Aztec Centre, Aztec West, Almondsbury, BS32 4TD, Bristol, United Kingdom
- 01746 781587
- info@laddersandaccess.co.uk
- laddersandaccess.co.uk
4.6
Excellent
169 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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Ordered twice
Ordered twice, unfortunately on second delivery an item was damaged, informed Ladders and Access and return was simple and professional. No complaints whatsoever, and will definitely be using them again.
April 16, 2026
Unprompted review
A good price and very helpful
A good price and willingness to sort a delivery problem was well appreciated and handled quickly and courteously. So refreshing and no hesitation in recommending.
March 30, 2026
Unprompted review
Good value Ladder delivered on time
March 27, 2026
Unprompted review
easy to order
easy to order, arrived when it said it would. quick and easy to use.
March 18, 2026
Unprompted review
Good price, good service.
Good price, turned up quickly. No complaints. ;-). What you need from a seller. 👍
March 9, 2026
Unprompted review
Great customer service and delivery was…
Great customer service and delivery was earlier than expected
February 27, 2026
Unprompted review
Speedy despatch
Speedy despatch, we have bought many sets of ladders from here, excellent service. When I rang to check some features the staff were very helpful
February 27, 2026
Unprompted review
Excellent Service
Good price for quality product promptly delivered on time. Would definitely use again.
February 12, 2026
Unprompted review
Reply from Ladders and Access
Thank you for your review - pleased to hear we could help
Good website with comprehensive…
Good website with comprehensive information on all ladders. It was crucial that I get the right stepladder to access theatre lighting bars in safety. Excellent price and very good delivery by DX.
February 6, 2026
Unprompted review
Reply from Ladders and Access
Thank you for your review - much appreciated!
False delivery promises
Ordered a ladder with next day delivery. On Friday at 5am. Showed as the weekend it would be delivered on Monday which is fair enough.
Ladder never arrived.
A £450 has simply disappeared apparently?
How can you just loose a ladder?
Applied for a refund.
Following conversations with customer service, I don’t recommend anyone using this company I found them lazy and unwilling to take responsibility for my order
February 2, 2026
Unprompted review
Great service
Purchased extension roof ladder. Great price compared to same product from other supplies. From order to delivery was less than 48hrs. Excellent service.
January 14, 2026
Unprompted review
Reply from Ladders and Access
Thank you!
Great company
Can't really beat the service I got with Ladders and Access. I bought a big ladder at a great price that offered next day shipping. The next morning I went out to load my van, and a friendly courier guy turned up at the same time with the new ladder. I can't see how there could be any improvement on that! Highly recommend.
November 17, 2025
Unprompted review
Very good company slightly let down by the courier
The ordering process from start to finish was fine. I found what I was looking easily, ordered and paid for it without issue. The website is clear and easy to navigate. I knew when to expect my ladders.
I received a text message on the day of deliver from the courier, DX, to say the ladders would be delivered that day between 8am and 6pm and was provided with a tracking reference. The latest update on DX's website showed the ladders had been scanned onto the delivery van that morning. Nothing after that, no delivery eta, etc and the ladders never arrived without any explanation or apology from DX. The following morning, Wednesday, I received an identical text from DX, saying delivery that day between 8am and 6pm. Tracking showed again that the ladders had been loaded onto a van (where they unloaded over night?) but gain no updated delivery information was available thereafter. The ladders were eventually delivered mid-afternoon. The driver didn't knock but simply left them propped up in front of the door. Imagine my surprise when I came downstairs to see a very large item covering the glass in my front door!
Anyway, no problem with Ladders and Access - thank you very much- hence the 5 star rating. The ladders are great and as described on their site. L&A have just been let down a little by the courier, DX, whose quality of service does leave a little to be desired.
November 11, 2025
Unprompted review
Unexpectedly speedy delivery...
I ordered a combination ladder platform from the website. Great price.
It was delivered within 2 days. Great service.
My only criticism is that I didn't receive a delivery notification, so it was a surprise when it turned up.
November 10, 2025
Unprompted review
Ladders great value,ordering was easy…
Ladders great value,ordering was easy but as a business had to wait in most of day for delivery as no time frame as such.i know delivered by3rd party so out of your control
November 4, 2025
Unprompted review
Reply from Ladders and Access
Thank you for your feedback. We’re pleased to hear you found great value and that ordering was easy. We understand it’s frustrating having to wait around for delivery. We do provide tracking details on day of despatch but as our deliveries are handled by third-party couriers, we are unable to advise ETA's.
Fantastic quality LFI ladder with super…
Fantastic quality LFI ladder with super fast delivery. I got a 7 meter ladder in 2 days delivered for free. really recommended!
October 13, 2025
Unprompted review
Reply from Ladders and Access
Thank you for your review — we look forward to helping you again soon.
Flawless.
Easy ordering. Great price. Quality product delivered exactly on time. Flawless service.
October 8, 2025
Unprompted review
Reply from Ladders and Access
We really appreciate your review! Can’t wait to help you again in the future.
Excellent
Item just as described. Excellent delivery service. Recommended thanks
October 8, 2025
Unprompted review
Reply from Ladders and Access
Thanks for the great review - looking forward to assisting you again in the future.
Fantastic service
Fantastic service. Great find in the heart of Bridgnorth. Their prices were the cheapest by far and next day delivery is a bonus. Will definitely be ordering again.
October 1, 2025
Unprompted review
Reply from Ladders and Access
Thank you for taking the time to leave a review - we look forward to assisting you again in the future.
Professional
I found this website easy to navigate, and they had what we needed. Quick delivery
October 1, 2025
Unprompted review
Reply from Ladders and Access
Thank you for taking the time to leave a review - we look forward to assisting you again in the future.
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