laduora.com Reviews 55

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their effectiveness in improving skin texture, firmness, and hair health. Many people appreciate the ease of use and how well the devices integrate into daily routines, with some noting visible results in a short period. However, some customers also noted issues with customer service, describing it as poor or lacking empathy. A few people reported dissatisfaction with product durability, with one device breaking after a year and a half. There were also mentions of high shipping costs and a lack of clarity regarding product benefits.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the effectiveness... See more

Quality

Customers had positive experiences with product quality. Many reviewers praised the effectiveness of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the devices' ease of use,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Some customers report very good customer service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As an older middle aged female, my hair has been thinning, breaking and greying due to illness, surgeries, medications and stress. After reading reviews I purchased the Ladoura Duo Hair & Scalp Care... See more

Rated 5 out of 5 stars

I bought the Laduora LED facial wand to enhance my skincare routine, and I’m really happy with it so far. It’s very easy to use, fits right into my daily routine, and feels comfortable on the skin. I... See more

Rated 5 out of 5 stars

I’ve been using the Lumeo Red Light Therapy device on my face and neck consistently for the past three months, about 3–5 times per week, and the results have been amazing. I’m 50 years old, and... See more

Company replied

Rated 5 out of 5 stars

This little device firms and lifts my face in minutes. I love that the gel contains actives that my skin drinks in and that doesn’t need to be washed off after a treatment. My face looks lifted, moist... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review

They make great products for your skin and scalp, definitely feel a difference with consistent use.

One thing to make better would be free international shipping but rest is great:

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

I am ABSOLUTELY OBSESSED with my Duo Device!!

I’ve been using the LaDuora red light therapy hair device for a little while now, and I have to say, it’s been a pretty great experience. Not only is the device itself solidly built and easy to use, but the company has been fantastic. I had a couple of questions at the start, and they were really responsive and helpful in making sure everything was working perfectly for me.

In terms of build quality, it’s definitely a well-made device that feels like it’s going to last. I love how the red light therapy can get to all of my hair and not just hair that’s parted like with my red light therapy cap. The red light therapy is known for supporting hair health and growth, and this particular device seems to be a great option if you’re looking for something reliable. I love that it has EMS and it has a nice warming sensation. It also vibrates, it’s a one stop shop! What else could a girl wants?!? Overall, I’d definitely recommend it if you’re in the market for a red light hair device!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Products give you excellent results!

There products work perfectly and you will see results. I use the Duo Hair System with Boost serum pods and Lumeo SkinLift Device There customer service is excellent! I will use there products forever!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Laduora Lumeo device

I love my Laduora Lumeo device! I use it with the Laduora serum which improves the performance of the device current. I have tried other serums that I have and they do not work well. I use the device nightly and sometimes before an event. I feel like I have a more lifted appearance.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

A Beauty Brand that I can finally trust 🙏🏻

I have to say I really love LADUORA as a brand! Been a fan now for a while. I now own the scalp hair care device and their new Lumeo skinlift device and I’m honestly obsessed. The Duo is amazing for my scalp - I never took care of it before but the red light and gentle massage feel sooo relaxing and my hair has been looking much healthier and fuller since.

But the Lumeo Skinlift device is the one I’ve been really loving lately. It’s like a mini facial at home that only takes a few minutes. My skin looks more lifted and less puffy. AMEN! It’s super easy to use, doesn’t irritate my skin at all. I also have a few sun spots and I’ve been noticing them gradually fading, which makes me so happy 🥰

Both devices seriously feel like a luxury experience at home. Totally worth it!

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

I bought the Laduora LED facial wand to…

I bought the Laduora LED facial wand to enhance my skincare routine, and I’m really happy with it so far. It’s very easy to use, fits right into my daily routine, and feels comfortable on the skin. I especially like that it has both red and blue light options, which makes it versatile. Over time I’ve noticed an improvement in my skin texture, and it has definitely helped with my acne scarring. Overall, I’m very pleased with the results and glad I added it to my skincare tools.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

I was quite skeptical at first but my…

I was quite skeptical at first but my massage therapist mentioned that my scalp felt very tight and that I might benefit from gua sha or something similar to help increase circulation and release tension. I read about the Laduora brush and decided to try it. It has become a ritual and the most relaxing 5 minutes of my day. It provides a warming sensation and the benefit is that I am seeing much healthier hair. I am extremely happy with it and I will continue to tell anyone who will listen about it. 💕

September 24, 2025
Unprompted review
Rated 4 out of 5 stars

A relaxing and hopefully "fullfilling" head massage.

As an older middle aged female, my hair has been thinning, breaking and greying due to illness, surgeries, medications and stress. After reading reviews I purchased the Ladoura Duo Hair & Scalp Care system with the Biotin packs and have been using it daily for the past two weeks. The massage feels wonderful, better as it warms up. It is too early to tell if it will help although it is relaxing. I look forward to results.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

This little device firms and lifts in just three minutes.

This little device firms and lifts my face in minutes. I love that the gel contains actives that my skin drinks in and that doesn’t need to be washed off after a treatment. My face looks lifted, moisturized, and “snatched.” It is easy to use, sits simply on my counter and is effective in just 3 minutes. I am using this more than my ZIIP lately because it’s so easy and the beneficial gels don’t need to be rinsed off after using.

September 20, 2025
Unprompted review
Rated 3 out of 5 stars

Great with favourite serums and 8pepta.

Based on an influencer, on why she liked the device for its electroporation. I decided to give it a go to get more from my serums. So far, after 2 weeks, my 55 year old skin is more hydrated. I use it every evening, level 4. I have not yet noticed any lessening of lip lines as of yet. I have been using red light for years, so this device is a bit of a boost to that routine. The gel is very nice and creates good glide and stays hydrated for the 3 minute treatment. I’ll move up to level 5 soon, but I do find it quite strong and a bit zappy. I had not expected this. I also feel my depressor muscles being pulled or twitched on level 4 and 5. Why? . I really dislike ALL the sounds. Each level sounds like a flying saucer and it’s too loud. I would rather a series of lights to tell me the level rather than a voice which I also find too loud. I don’t need my household hearing when I’m using the device so I turn it on under the blanket on my bed. Level 6 is described as having full spectrum rejuvenation. I wonder what that means. I see the wave length pictures but don’t really understand how they each differ and how they are beneficial beyond pushing my favourite serums deeper. I’d love more explanation and wish the device was quiet.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

A must have in your anti aging journey!!

I have used many facial devices. They’re either time consuming, bulky, and ill fitting to your face making it hard to maneuver in smaller spaces like the laugh lines nose to mouth and in between your eye area. This is such a quick and effective treatment that takes 3 minutes to target your face and neck!! It fits comfortably in your hand and isn’t bulky or zappy. I love the product penetration and lifting effect it provides in a short amount of time!! A must have in your anti aging journey!!

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Laduora products!

I think this Laduora product with the red light and the peptide serum has actually lifted my face over the past three months. I have used it every day and I can tell when I missed a treatment. This device adds volume and an uplift to my face! I’m 63 years old. This product is great for anyone trying to get a fuller look, especially mature women that are experiencing sagging facial skin!

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service

March 1, 2025
Unprompted review
laduora.com logo

Reply from laduora.com

This review is not verified and does not reflect an actual purchase or experience with Laduora

Rated 1 out of 5 stars

SCAM

SCAM! I would give it zero stars if I could based off of their customer service alone. Product is trash. My product was barely used over the year that I had it since I thought it was making my melasma worse and it stopped working only a few months after the one year warranty and they won't refund my faulty item! SUCH A SCAM.

June 5, 2025
Unprompted review
laduora.com logo

Reply from laduora.com

We’re sorry to hear about your frustration. However, your request for a refund was submitted over 16 months later.

Our warranty policy is clearly stated on our website and at checkout. It covers manufacturing defects under normal use within one year of purchase. Unfortunately, we cannot process refunds or replacements outside that timeframe, regardless of usage frequency.

We take customer care seriously and support thousands of satisfied users who trust our brand. Calling us a “scam” for enforcing fair, transparent, and widely accepted warranty standards is not only inaccurate—it’s misleading to other potential customers.

That said, we’re still happy to assist with a paid repair option if you’d like to extend the life of your device.

Rated 1 out of 5 stars

Very slow Customer Service

I purchased at Velve Pro Skincare Wand on 11/23/23. It has a one year warranty. In August, problems in charging, contacted company where they offered a Replacement Battery is needed & offered a 40% discount for a new one. I decided to return Wand for the Replacement Battery & purchased another new one. This way I would have a backup. I purchased the 2nd Wand on 8/19 order #13269 & returned the 1st Wand on 9/4/24. Have followed up several times on; 11/14, 11/20 received email from company stating "Due to high demand & increased workload during Black Friday & Christmas Season, they were extremely busy." Additional follow up dates are 12/20 & 01/20/25. I feel I have been very patient in having a Replacement Battery put in the first Wand. I haven't found a phone number to call them & hope your Company can advise them of my situation.
Thank you.

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

It broke after a little over a year, support no help

It broke after a little over a year. I suspected the charger was broken and asked for a new one. They said I had to send it in and the cost would be so high, that I should get another device and shop the Black Friday Sale. Honestly, I'm really disappointed and I cannot recommend this.

December 2, 2024
Unprompted review
laduora.com logo

Reply from laduora.com

Thank you for sharing your feedback with us. We truly regret that your experience did not meet your expectations, and we understand how frustrating it can be when a device stops working.

We carefully reviewed your case and, while the device is outside its warranty period, we offered both repair options and the opportunity to replace or upgrade your wand with our 40% holiday discount with free shippoing option—our biggest sale of the year. These solutions were provided to help accommodate your concerns and ensure you had multiple ways to continue benefiting from Laduora products.

At Laduora, we are committed to providing high-quality devices and excellent customer service. However, like any electronic product, wear and tear can occur over time. While we do our best to provide options beyond the warranty period, we also work within policies designed to ensure fairness for all customers.

We appreciate your feedback and take it seriously as we continually work to improve. If you’d like to further discuss your options or explore additional solutions, please don’t hesitate to reach out to us directly.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look