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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with their orders, frequently stating that products were never received despite placing orders months in advance. People also express dissatisfaction with the products themselves, mentioning that items were too small or not as comfortable as expected. Furthermore, a common complaint revolves around the refund process, with many individuals struggling to obtain their money back even after canceling orders or not receiving items. Reviewers also highlight poor response times from the company, noting that communication often ceased when a refund was requested or that replies were generic and unhelpful. While some experienced prompt tracking numbers, others found that these never updated or that the delivery service was unreliable, with items reportedly lost in transit.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with their orders. Many customers report not receiving their... See more

Product

Users describe negative interactions with product. Many customers report not receiving their ordered items,... See more

Refund

Customers consistently note negative experiences with refunds. Many reviewers report not receiving their... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers reported issues with parcels being... See more

Response time

People report negative experiences with response times, often expressing frustration over a lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Like the other reviews I have lots of promising emails but no delivery. I placed my order on 5/6/25, two texts advising they could find my address. Have sent numerous emails with prompt replies until... See more

Rated 1 out of 5 stars

Just like other reviewers here I have been scammed. I ordered 5 pairs of pants last year and received them in good time. I was really pleased with them so ordered 10 more pairs on May 10 for a holiday... See more

Rated 1 out of 5 stars

Ordered items end of April was notified there would be a delay. Shortly after received a tracking number which states that the item was at the shippers. Tracking number never showed any updates aside... See more

Rated 1 out of 5 stars

Not worthy of even 1 star. Avoid this sham of a company like the plague. My wife has had exactly the same experience as the other reviewers. No goods, weak excuses, no refund. This is not helping her... See more


1.3

Bad

TrustScore 1.5 out of 5

121 reviews

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1-star

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Rated 1 out of 5 stars

SCAMMERS I ordered hoping to use…

SCAMMERS I ordered hoping to use something other than pads. They took way too long to receive, terrible quality, and too small.
Requested a refund within hours of receiving. Requires shipping outside the country for 80+ dollars! I end up paying 30+ dollars and have nothing!
I wish they would do the right thing and provide a US return address since the also require proof of tracking and pictures of the receipt for shipping.

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Ordered underwear for my mother, took so long to deliver them that I put in a PayPal claim. Unfortunately they did arrive so I had to admit this to PayPal but they were too small and terrible quality. The case was closed. I asked for a replacement, as advertised in their ads, that a 100% guarantee for replacement and could keep the item. Waited another 6 weeks waiting for a processed email to arrive for replacement. Well now they are saying the item is sold out and I can return items to London. I looked up the address and they are apartments so not sure if this is another scam. They claim if it's too expensive to post they offer me 40% refund. Most people will give up at this stage but I'm going to try for another PayPal claim. If I lose again then so be it.

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

It’s a SHAM- rubbish and useless

I received the product and am extremely disappointed, totally USELESS!!
Just a piece of plastic inserted in crutch!!
No chance of return or refund as they deceive that the product is located in AUS. - it’s just more imported junk!

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a total scam

This company is a total scam! I waited 3 mos for an order. They created a shipping label but never shipped the order. Many emails back and forth, promising its on the way. Never was sent, never received, wouldn't refund my payment. I had to file a claim with PayPal that took a month and I finally got my refund. THEY ARE LIARS AND SCAMMERS!

December 4, 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from this seller

Do not buy from this seller. The product is shipped from China and takes weeks to arrive. The sizing is crazy.....if you wear a medium, you need to order XL. They might send you the correct size, or not. Refunds just don't happen - they want you to return the product to a London address at an exorbitant shipping cost.

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

Let’s GET THEM!

They are basically dishonest in what they advertise.
1. ONLY buy with paypal or another company who refund if problems.
2. If the products haven’t arrived in 3 weeks, IMMEDIATELY report them as not having arrived, so you are covered by the 30 days to report a problem.
3. File a complaint with paypal or similar company for them to refund what you paid.
If you bought the pants and the size is wrong, it specifically states that you contact them within 30 days with order no and they will send correct size, NO NEED TO RETURN PRODUCT.
4. DO NOT RETURN or agree to 40% off. They owe you the correct size or full money back!
5. Ask Paypal to trace the source of their account so they can be apprehended and action taken! OR Paypal could put a hold on any money while they are being investigated
6. The parcel definitely came from China. The UK address is a scam as some people say it could not be delivered. Do not throw good money after bad and pay return postage.
Let’s GET THEM!!!

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

As others have said

As others have said - this is a scam. After taking money, have had no further response from them. You can only contact them through email and they do not respond.

December 29, 2024
Unprompted review
Rated 1 out of 5 stars

Didn't get the product

Placed an order on Dec. 26, 2024. Got a shipping number, then the number stopped working for tracking. I have contacted them 5 times, and each time they tell me how they are going to "escalate" my situation to their distributor. No, they aren't. They don't do anything. They got $50 out of me.

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

Pants!

Terrible. This company is a scam. Never received order. Chased repeatedly. They claim they sent replacement. This was a lie. The tracking no was the same as the original one that was 'lost'. Don't waste your time and money.

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. It took 5 weeks to receive my order. I contacted their support email and never received a response. I finally received the order today and not only was I sent the wrong size, the quality is absolutely horrible!

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

Placed order and received reply that…

Placed order and received reply that they were busy and order will be delayed - one week later after not receiving any news I chased order to be told it was lost and they were trying to trace it - chased again and told them to send replacement received an abrupt reply as soon as possible I then asked for a refund (still awaiting that) there are much better more reliable companies around I suggest you use one of them

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

no pants ??

I too have been scammed by these scammbags i ordered pack of 5 just after christmas not a sign of them yet Emailed the company twice no response fed up of these scammers i will NEVER EVER order anymore with any company on the internet again please be aware of any company that you dont know

December 27, 2024
Unprompted review
Rated 1 out of 5 stars

If I could rate this company a "0" I…

If I could rate this company a "0" I would have! I have been waiting for my order for over a month. I was told the first shipment got lost in transit. They were going to issue another order. Never received. I have been in contact with their support, but nothing gets done. I even reported the situation to Shop Pay and nothing has been done. I'm totally disgusted.

January 27, 2025
Unprompted review
Rated 1 out of 5 stars

I have contacted my credit card company…

I have contacted my credit card company asking for a refund of my charge. This company is not legit. The nice lady in the dispute company at Discover told me always to go to google and read independent reviews. I did not know that. Now I do. I will NEVER get scammed in this way again. I NEED my $79.909. Here's hoping I get it.

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Lying and Stealing

Like many others, I ordered without checking reviews. This "business" lies and steals. I made 2 orders in late November. One order got "lost by the deliverer" and the other was missing product. The underwear does make noise so I only wear them around the house. They are smaller than sized. I have been emailing regularly to get product or money back about both orders. The responses are "thank you for your patience", "we are investigating", "we will escalate this order". One email promised that the new order would be sent out in 4-5 days and be at my door within 8 - 15 business days. However, there were never new order numbers or tracking numbers. Nothing came. I've contacted the BBB but LadyDry is based neither in Canada nor the US so they won't do anything about it. I'm seeking other ways to make this company honour their agreement...

January 18, 2025
Unprompted review
Rated 1 out of 5 stars

Plain thieves

I certainly should have read the reviews.
I did receive the order but the underwear are simple and surely not leakproof.
I paid 78$ cdn and was reimbursed 40% to avoid paying 68$ cdn to return them with a traking number to UK. They were shipped to me from Toronto, real rip-off. Reimburse 28$, don't know how they came up with that number 78*40% should equal 31,20$...
Could not believe it! Stay away, this is not what they advertise. I will return to Knix, at least they sell good quality and barely more expensive.

January 12, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I had read the reviews before…

I wish I had read the reviews before buying.
I received my order after a long wait.
Items sent were the wrong size and to be honest looked very poor quality but as they were the wrong size I couldn’t use them.
I emailed the support and was given an address in the Uk to return at my own expense with a request to forward proof of postage .i have done this but despite following up 3 times now I am still waiting for a refund.!!
I would seriously advise anyone to avoid this company.

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

RIP OFF COMPANY

Like everyone else I purchased some ladydry products back in August and have still to receive part of the order. Repeatedly chased by email and only ever get the same reply that the goods have been shipped and will investigate. DO NOT place an order with this company as you will not see any goods or your money again. A total SCAM.

January 1, 2025
Unprompted review

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