Lainly™ Reviews 

209
•
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, most reviewers were unhappy with their experience overall. Customers frequently complain about missing orders, complete lack of tracking information, and extremely long delivery delays. Furthermore, people struggle to get refunds or helpful customer support when trying to resolve product issues, leaving many feeling frustrated and deeply disappointed with the company's overall service and questionable product quality. Though some reviewers were happy with their purchases, praising the beautiful designs, sparkly appearance, and overall craftsmanship of the jewelry. Consumers also noted that these items make wonderful gifts for family members when they arrive safely and match online expectations, creating positive and memorable moments.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, while some reviewers praise the items as... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many consumers report never receiving their... See more

Quality

Consumers find quality to be ambiguous, with reviewers noting that the jewelry is initially pretty,... See more

Delivery service

Reviewers mention negative feedback about delivery service, frequently highlighting frustration over missing... See more

Refund

Customers had negative experiences with refund policies, frequently reporting that requests were denied or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The actual necklace looks reasonably ok. Time will tell. My biggest disappointment was the cheap plastic pouch strip they came in. Stapled at the top. Not the gift case they were shown in on line. M... See more

Rated 2 out of 5 stars

I really wanted to like this company, but I ordered the "buy one, get two free" cross and crown necklaces — I doubled the order, expecting to receive six necklaces. Instead, I was charged almost $200,... See more

Rated 3 out of 5 stars

The jewelry is beautiful but my bracelet turned within a week & my necklace chain broke in about 2 weeks. The cross for the neck is still beautiful & I will be purchasing a new chain.

Rated 2 out of 5 stars

I also never received my order. After numerous emails back and forth, I just gave up on this company. Will not order again. They do not stand by their claims. Very discouraging since I ordered... See more


Company details

  1. Jewelry Store

Written by the company

Lainly is a faith-based jewelry brand built by a small Christian family who believe accessories should do more than decorate. They should carry a message. Every piece we create exists to help you carry your faith wherever you go, and to make it easy to put a reminder of God's love into someone else's hands. We started Lainly because we wanted jewelry that felt personal, not mass-produced. Every necklace, bracelet, earring, and ring we make is waterproof and tarnish-free, built to hold up to showers, workouts, humidity, and years of everyday wear. We back every piece with a lifetime guarantee, because we want you to trust what you're wearing, not worry about it. Faith and gifting go hand in hand for us. Many of our customers order pieces to keep for themselves and pieces to give away, to a daughter, a friend walking through a hard season, or someone who just needs reminding they're not alone. That's the heart behind what we make: jewelry as a quiet, wearable way to spread His Word. Lainly began as a brand for women of faith, and we're growing into a home for every believer who wants to wear what they hold true. We're grateful for the thousands of customers who've trusted us so far, and we work hard every day to earn that trust with quality, honesty, and real customer care. Whatever you're shopping for today, we hope it becomes more than jewelry. Faith first, always.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

209 reviews

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No recent history of asking for reviews

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2.5

All reviews

(209)

200 reviews in the last 12 months

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Rated 5 out of 5 stars

Cross & Crown Necklaces

I ordered three of the cross & crown necklaces…one in each color. It took
a little while to receive them, but worth the wait. They’re gorgeous and sparkly. So far, no issues with them breaking.

January 5, 2026
Unprompted review
Rated 2 out of 5 stars

It took a few weeks for necklaces to…

It took a few weeks for necklaces to arrive. I did not realize they were being shipped from overseas or I would not have ordered them . The quality is questionable and only time will tell, and even though kinda pretty, they have the feel of very cheap quality jewelry. I do not recommend.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful cross & crown necklace

I ordered the cross & crown necklace. The delivery took a hot minute, but I got them within 2-3 weeks. I ordered 3. I am so glad I did! They are absolutely beautiful! The quality of the cross & the chain is amazing! I asked customer service for tracking info, and they sent it right over. Good people! I will definitely order from them again! I will add a photo if I can figure out where to attach it!!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love these necklaces

I absolutely love these necklaces. I’ve been looking for a crawl necklace that was different and this just is perfect. I also bought one for my daughter and she loves it.
GOD BLESS YOU !

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Pretty for the first 5 days only

Positives
- the design was very pretty and unique

Negatives
- took forever for package to arrive. Almost two months waiting
- when I received the package, the chains were already tarnished.
- chains does not look new. Looked like I bought something from Goodwill. To be honest I just threw the chains away.
- the pendants, although they were really pretty, tarnihed after a week of wearing them.

Not worth the money
Not worth the wait
Even with this 20% discount, I wont be buying again.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered three cross and crown…

I ordered three cross and crown necklaces. The first shipment never got to me. The second I finally received weeks later.

Two of the necklaces only lasted a few weeks before the chains broke.

I will never purchase from laney again. They aim to be a family business. I'd be asking ashamed to admit that.

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

They are a complete scam

They are a complete scam. I never received my product and they sent fake shipping and tracking details. The lengths they’ve gone to in order to perpetrate this scam is incredible. I reported them to the BBB in NY who replied that the business doesn’t exist in NY and the address on their website doesn’t exist either.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer here!!!I ordered the square cross necklaces in…

I ordered the square cross necklaces in both gold and silver tone.
I gave two as gifts and kept a silver one. I get compliments everywhere all the time. I love the unique clasp toggle in front especially. My son wears his and my friend never takes hers off. We are three very happy customers!! Thank you Lainly, and God bless your business!!

November 11, 2025
Unprompted review
Rated 3 out of 5 stars

I love the Necklaces

I love the Necklaces, so far I’ve not had any issues with mine. It took some time for them to come but outside of that I’m happy with them.

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Falsely advertised

Ordering and shipping were great. The product was falsely advertised. Your ad said you could shower in the necklace and the cross would not tarnish. I am on day four of wearing the necklace 100% of the time, and the cross is already tarnished. I can no longer wear the necklace. Very unfortunate.

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

My necklace broke and I only got to…

My necklace broke and I only got to wear it twice. I tried to contact customer service since I have a lifetime warranty to see if they would replace it and I haven’t been able to get ahold of anyone. No one has still reached back out to me.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

So far I have not been able to get any information

So far I have not been able to get in touch with this company at all. I have received emails from them in regards to my order, but I haven’t been able to reach out to them and hear back.

Also… my order details have not updated for days on “Shop” and I a worried I will even receive my order at all.

Definitely will not be ordering from in the future, and this company definitely needs to take its customers more seriously and appreciate them.

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM THIS "SMALL FAMILY"…

STAY AWAY FROM THIS "SMALL FAMILY" BUSINESS. They are liars and thieves, criminals actually. So, their website has FAQs and one of the questions is "what it I dont like the jewelry" and they claim they have a 30 day refund policy with no questions asked and no hassles. This is FAR from the truth. They will absolutely ask the same ridiculous question over and over and give you horrible offers. When I first sent an email that I didnt like their merchandise (because it was cheap trash FROM CHINA) they offered me 10% refund, then they offered me 20% refund, then 30% and 50%. I persistently said I would like to return their product and get a full refund and opened a case with PAYPAL. What did they do? They tried to scam me by requesting I cancel my chargeback with PayPal so they can refund me fully. I asked for instructions where to send their temu/shein items, they responded that I didnt need to send it back. If it is worth so much, why wouldnt you want the unopened, unused items back? But wait, there's more. I called PayPal and asked if I should cancel the chargeback and they said absolutely not because once I canceled my claim, I couldnt reopen it and they would have no incentive to refund my money. So they think you are stupid and try to trick you that way. I am waiting for my full refund and dont need their cheap, falsely advertised jewelry. Save yourself the headache and HASSLE given by these criminals and shop elsewhere and ALWAYS use a credit card, preferably PayPal.

May 21, 2026
Unprompted review

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