Trudy Prynne is my personal wine advisor and she is expert in what she does. The personal touch is priceless, her humour, modesty and sense of fun combine so well with her knowledge of wine, she opens... See more
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We have used Laithwaites for quite a few years, but this was the first time that we bought their bin ends wines. It's a real mixed bunch..it included Rex Mundi Shiraz Grenache 2023 which was a 4, but... See more
Do not buy from this company. Kept an ongoing membership going even after I requested it to be cancelled. Then when an order was pending, I asked for it to be cancelled, which was confirmed that it wa... See more
Company replied
Tried to place an order online using Google pay, the website said there was an error and tells me to try again but Google pay tells me that the payment was successful. I check my bank account and h... See more
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Company details
Information provided by various external sources
Family-owned wine delivery service. Huge range of award-winning, small-batch wines. Personalized cases. 100% money-back guarantee.
Contact info
United States
- laithwaites.com
2.8
Average
22 reviews
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The order was shipped to the wrong…
*Update: the delivery was just dropped back off at my house instead of the intending location, again!
The order was shipped to the wrong address on 12/28/20. It was picked up by FedEx on 01/02/21 for delivery to the correct address. As of 01/19/2021, multiple phone calls and emails, the shipment has not arrived to the correct destination. I have repeatedly asked for a manager but one is ever available. Every time I call, it is "in route" but no one can tell me where. One day it is in Fort Mill, the next day Rock Hill SC, the next day it is in California? I have been extremely patient with long hold times every call. This was a Christmas gift
January 20, 2021
Unprompted review
If I could give this a zero I would
If I could give this a zero I would. I have been waiting for almost a month for my delivery (2 1/2 weeks past the guaranteed delivery date. I called their customer service to see what was going on with the order and they told me to call the wine cellar, they were the ones holding it up. I called the wine cellar and they haven't even received the order yet! I called Laithwaite's Wine back and they cannot explain to me why the order wasn't processed or never sent to the local wine cellar, they just said "they are busy". I am leaving town for the holidays next week and will not be around to get the delivery so i need it before Sunday. I do not want to cancel because I was counting on the wine (plus I get bonus points with my airline). I will say the CS rep I spoke to was very kind, but she couldn't do anything. I asked to speak to a supervisor but they were "too busy" to speak to me. Beyond frustrated with this company. Beware when you buy.
December 4, 2019
Unprompted review
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