Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more
Just love the quality of the leather and so affordable. Fast delivery. Not sure why I didn't come across Lakeland Leather before. I'm blown away by the craftsmanship. The metal parts complement the st... See more
I wanted to replace a much loved bag. Initially I was sent the wrong bag , which isn’t great , but the response when I messaged about it was extremely prompt and very helpful. The correct bag was sen... See more
Company details
Written by the company
Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.
Contact info
Rothay Road, LA22 0EJ, Ambleside, United Kingdom
- 01539439020
- online@lakelandleather.co.uk
- lakelandleather.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
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Appallingly slow refund and…
Appallingly slow refund and non-existent communication/ apology.
Have now sent Lakeland four emails chasing a c£300 refund.
Avoid.
May 7, 2026
Unprompted review
Great service
Great service, we'll informed progress of the order. And lastly great quality product. Would recommend and use again.
May 1, 2026
Unprompted review
Leather Purse
Lovely soft leather quality purse. Prompt delivery, excellent service, great experience all round 🌟
May 5, 2026
Unprompted review
Lovely soft quality leather jacket
Lovely soft quality leather jacket. Very fast delivery.
April 24, 2026
Unprompted review
Quality bag in quality leather.
Bag delivered in 2 days. Lovely quality leather. Beautifully made. Will definitely shop here again.
April 28, 2026
Unprompted review
Easy to order site
Easy to order site. Good quality products. Really good value for money. Quick delivery. Really pleased with all my purchases
May 4, 2026
Unprompted review
I love my new leather backpack
I love my new leather backpack; it was delivered promptly, beautifully packed. it’s smart, carries everything I need and is comfortably to carry on my back.
April 28, 2026
Unprompted review
Customer Service
I purchased a leather jacket and unfortunately hadn’t changed my address when I moved, the lady on the phone ( I didn’t get her name which is a shame) said it had been packaged and was ready for collection, she took my new address and sent someone upstairs to put it on the parcel. My jacket arrived at my new address the next morning, Brilliant customer service going above and beyond to help me, no complaints from me. The jacket is perfect, beautiful leather and so soft. Thank you ladies in customer service, very much appreciated.
April 17, 2026
Unprompted review
Very happy customer
Ordering was easy and straightforward. Delivery arrived quickly. The purse and glasses cases I ordered are excellent quality. Will definitely buy from Lakeland Leather again. Highly recommended.
March 30, 2026
Unprompted review
Quick service and I'm really pleased…
Quick service and I'm really pleased with my new purse, lovely colour and soft leather
April 22, 2026
Unprompted review
Leather hold all Bag
We placed an order for a leather hold all bag . Excellent service from order to delivery . The leather bag we ordered in Brown is a lovely colour and the leather
Is amazing . I’m sure we will enjoy using this.
April 23, 2026
Unprompted review
The leather belt I bought
The leather belt I bought, is an extremely good product with a great ratchet buckle design. A very small point is that the company etched or had etched their their name on the buckle belt loop. Although neatly done,I would have preferred that it had remained plain.
April 24, 2026
Unprompted review
Ordered it online
Ordered it online
Pictures create a diff image
Better to buy in person in future
April 28, 2026
Unprompted review
Well I have already submitted a review…
Well I have already submitted a review for Lakeland Leather however… My partner is so thrilled with her leather that I am Very Happy to Thank both Geraldine in Customer Service and her mate Cheryl in packing once more XX
Cheers 😘
April 20, 2026
Unprompted review
Excellent quality suede jacket
Excellent quality suede jacket, great price & beautifully packaged & received within 36-hours of order being placed
April 18, 2026
Unprompted review
I have purchased a couple of items from…
I have purchased a couple of items from these guys. Great quality and well worth it. Sadly I managed to pick up a great price on a jacket I have been looking at and it was lovely. But I had to return as they didn't have my size.
But I will keep and eye out.
April 13, 2026
Unprompted review
Beautiful bag and great quality
Lovely bag received. Nice soft leather and detail, great quality and a good price. Delivered quickly and good communication - will definitely order again.
April 20, 2026
Unprompted review
Easy ordering online with…
Easy ordering online with delivery/collect options. And quick delivery. A quality made belt.
April 13, 2026
Unprompted review
the item was described perfectly and…
the item was described perfectly and was just what i wanted arrived within the time span will shop with this company again
April 16, 2026
Unprompted review
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