Lakeland Steel Ltd Reviews 

I placed an order on 29/10/24 my order still not arrived. Tried emailing numerous times no reply, tried calling no reply.
Sent email asking for refund no reply. No Customer Service at all.
DO NOT ORDER FROM THIS SITE

COMPLETE SCAMMERS.

DO NOT USE LAKELAND STEEL, LASER FACTORY OR HAWKSHEAD METAL - ALL INTERLINKED.

ALSO UNKNOWINGLY ORDERED AGAIN THROUGH AMAZON BUT GOT REFUND VIA AMAZON.

Ordered 2 deliveries 24th and 26th June - still not arrived. No answer to any calls we have tried to make. 10+ emails and no real update when delivery can actually be expected. Have since tried to cancel one of the orders, this has also been completely ignored. Avoid this company at all costs.

Not usually one to leave reviews but really disappointed and let down by the absence of customer service at this company. I ordered some custom laser cut parts for an important deadline and received absolutely no communication whatsoever on the status of my order. I phoned and emailed multiple times on many different occasions with no success at all in getting through to anybody. I'm currently attempting to recover the money I've now lost through my bank. It would have been fine if they couldn't do my order for whatever reason but they needed to communicate this instead of just taking my money. Reading through many of the other one star reviews on here, it seems that this is a very typical experience. Definitely avoid.

Well the product was delivered and it is satisfactory but the company has no customer service and does not know how to handle mail order. They accepted my order and took the money but subsequently no communication, no delivery date estimate, no nothing. They don't answer the phone and email only produced a vague response. I wrote a letter threatening a credit card chargeback. Then the product turned up on my doorstep - no communication to say when it would be delivered, no tracking number. I would avoid ordering from them in future.

Absolutely disgusted. Sent numerous emails, made long phone calls no response or reply to either. I thought this was a quality company, how wrong can you be. You take our money and offer no customer service whatsoever. Ripped off don't bother with them.

Avoid - customer service is non-existent. Ordered one grate cover as a sample which was fine, but then ordered more and they were not sent out in the same steel, much thinner, flimsier and not fit for purpose. Initially I had a response and sent over photo's, along with measurements of the thickness, etc as requested, but once they could see that it was an error their end, I have had no responses back after sending numerous emails and phone calls chasing and requesting a refund.

I quote from their website
"We have a wonderful team with a primary focus to look after our customers and their orders. Your order will be shipped promptly and should the worst happen all will be resolved straight away"

Apparently not! as this has been ongoing since March.

Sent an email enquiry about a laser cut Tree of Life in evening, email answered within minutes ! Quickly able to accommodate some bespoke requirements and item arrived well packaged a few days later, sent overnight, in time for a family birthday.
Excellent customer service and very pleased with the quality of the item and the powder coat finish.
I would certainly recommend Lakeland Steel.

Excellent customer service. Had problem on website applying the 3 for 2 discount. Instant response to email and problem sorted. Order received when stated. Absolutely delighted with my pheasant and woodpecker. Beautiful craftsmanship.

Provided unusually sized 16cm square drain cover. Ordered via Amazon. Arrived quickly and as arranged. Very good quality.

HATE TO EVEN GIVE ONE STAR. THIS COMPANY WILL HAPPILY TAKE YOUR MONEY BUT THEN DO NOTHING!! LUCKILY PAYPAL REFUNDED AFTER WEEKS OF NO COMMUNITCATION.
DO NOT WASTE YOUR TIME OR MONEY.

I have ordered and paid for a drain cover. I paid for express delivery. I have not received anything after 10 days. No response to emails and the phone just rings and rings but no-one answers

Terrible Service.
I see there are many other stories like mine, but the company has been dodging me and ignoring calls and emails from me for weeks after ACCEPTING an item to be returned. So I guess I'm out about £45 because of them.
Avoid this place at all costs.

Like many others I ordered and money was taken for a simple pair of steel plates but nothing received. I should have checked reviews but was in a hurry. Will request a chargeback from card company. It's a shame they can't get organised to just reply.

I started off with relatively good experiences, buying bird decorations. Started to get some custom parts made for work, promptly delivered. Then suddenly no delivery, no response to emails, no calls back. I assumed COVID had left them short staffed, but looking at other reviews this clearly has been a problem for a long time.

Really efficient and quick ,well done lakeland I shall definitely shop with you again 9n line and also in your store.

Bought Tree of life wall art through Etsy and their own site, I cannot praise them enough, I needed personalised item, contacted them with my request and they responded quickly, were so forthcoming. Customer service is top quality. When my wall art arrived... It took my breath away! That is the most beautiful wall art I ever seen, absolutely amazing quality. I cannot recomend Lakeland Steel highly enough! Thank you

I was keen to support a UK company but my experience with this company is very disappointing. In December 2020 I ordered a steel bird but did not receive the design that was shown on the company's website. I contacted the company to complain and they accepted that I had been sent the wrong item. I was offered a refund or a replacement. I asked for a replacement but despite chasing it four times it has never been received and I have had no response to my emails.

Is this company a scam? Two steel birds were ordered on the 7th Dec and money was taken from my account on the 8th Dec. It's now the 22nd Jan with no sign of the birds and it's impossible to contact the company by phone or email. STAY AWAY for this lot!